Hanumath Bhagavatula - ServiceNow Developer, ITSM/CSM

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Ginsheim-Gustavsburg, Germany

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Experience

Sep 2023 - Aug 2024

1 year

Lübeck, Germany

ServiceNow Developer

Dräger

Developer for ServiceNow (ITSM & CSM), working for an agile project team in implementing customers' automated IT and business processes.
Implementation/development of standard solutions in customer projects or development of individual customer applications in ServiceNow.
Designing and implementing technical solutions together with consultants.
Providing continuous support to customers in transferring the ServiceNow solution into productive operation and ensuring ongoing functionality after go-live.
Working on production issues and bug fixing.

Apr 2023 - Jun 2023

3 months

Frankfurt, Germany

Consultant and Developer

Freelancer (Self Employed)

Responsible for the configuration and development of new process creation for the customer (end client: ING).
Analyzed the impact of new requirements and provided solutions according to best practices using low-code approaches of medium and high complexity.
Implemented user stories and developed customer requirements using Client Scripts, Business Rules, UI Policies, Script Includes and Security Rules.
Upgraded the ServiceNow platform and applied changes to productive solutions in an Agile approach.
Worked on Service Catalog, including implementing new catalog items and designing workflows and execution plans.
Involved in production support on Incident Management and provided fixes.
Performed ServiceNow administration and release management activities.

Aug 2022 - Feb 2023

7 months

Stuttgart, Germany

Solution Architect

Nuvolax

Onboarded customers and analyzed the impact of new requirements and development of standards for projects.
Managed and maintained customer enhancements and change requests as per ServiceNow SLA.
Created roadmap and stories; implemented and developed customer requirements using Client Scripts, Business Rules, UI Policies, and Script Includes.
Upgraded the ServiceNow platform and applied changes to productive solutions in an Agile approach.
Worked on IT operations management and CMDB processes (Event Management, Discovery, Service Mapping).
Advocated ServiceNow best practices to colleagues and customers and conducted customer workshops including documentation.
Mentored other consultants on ITSM-related technical assignments.
Performed integrations: REST web service integrations, Microsoft 365 Exchange integration, Service Graph Connectors integration.

Jan 2019 - Jul 2022

3 years 7 months

India

Senior ServiceNow Consultant

Centurion Software Solutions

Deployed and drove the ServiceNow platform and portal management implementations.
Led ServiceNow customizations using Business Rules, GlideRecord operations, UI Policies, Data Policies, UI Scripts, workflow administration, data imports and exports.
Managed and maintained customer enhancement and change requests as per ServiceNow SLA.
Led and implemented release management activities across various instances.
Drove integrations to support ServiceNow implementations using MID Server, JIRA, SOAP/RESTful web services, Active Directory for SSO, and Google Custom Search integration.
Led teams including business stakeholders to create and modify Service Catalogs for new items, process flows, and workflow designs.
Configured flows using Flow Designer to manage Incident, Change, and Problem Management.
Monitored project deliverables and objectives in collaboration with the senior management team.

Nov 2015 - Dec 2016

1 year 2 months

Denmark

Consultant

Adecco A/S

Migrated update sets to production and handled release management activities.
Chaired meetings in alignment with PAC processes including Change/Emergency Change Advisory Board (CAB), Critical Incident Report (CIR), Problem and Release Management.
Led and managed Incident, Problem, and Change processes.
Managed end-user requirements and business rules based on BRD documentation and collaborated with tech leads and business analysts to understand the current ServiceNow system.
Maintained and monitored SLA workflows, creating various workflows for Incident Management, Change Management, Service Requests, and SLAs.
Created knowledge articles to document steps in creating catalog items.
Created users, roles, and groups and loaded data to ServiceNow objects using import sets on a daily, weekly, and monthly basis.
Ran monthly reports and SLA KPIs and presented them to senior management.
Worked on update sets, UI scripts, and notifications as part of customizing ServiceNow.
Developed Service Catalog items and workflows.
Performed integrations with SOAP web services, RESTful API, and Active Directory for SSO using SAML 2.0.

Feb 2014 - Dec 2014

11 months

India

IT Service Management Consultant

Capgemini

Served as ITIL Process Owner for Incident, Problem, and Change Management, creating and implementing formal SLAs resulting in reduced response times and increased incident resolution.
Assessed new needs, maintained and updated existing documents, and ensured checklists were used when appropriate.
Built and maintained business relationships with clients, vendors, and end-users.
Developed project schedules and coordinated project status meetings in all phases of the software development lifecycle.
Formulated operational improvements and preventive measures and coordinated them with customers and IT service providers.

Jul 2010 - Nov 2013

3 years 5 months

India

Senior Consultant

Hewlett-Packard

Worked as Change Manager responsible for the review, communication, and coordination of changes.
Ensured change management methodology was adopted in all IT initiatives and attended enterprise CAB meetings to review and approve/disapprove changes.
Developed and implemented Service Level Agreements and Operational Level Agreements.
Developed project schedules, coordinated project status meetings, and managed resources in all phases of the software development lifecycle.
Conducted daily reviews on incident resolution and service request tickets to ensure timely and efficient resolution.
Developed and implemented standard operating procedures establishing policies for Incident Management, Service Request fulfillment, and Service Desk operations.
Scheduled and distributed service tickets among service consultants.
Conducted training sessions on processes and tools involved.

Nov 2009 - Jun 2010

8 months

India

Software Engineer

Radiant Info Systems Ltd

Managed incident and problem management.
Assisted the Service Level Management Global Process Owner in driving cost optimization for the process and standardization to enable offshore targets.
Actively coordinated and participated in team meetings.
Developed and implemented Service Level Agreements and Operational Level Agreements.
Ran monthly reports and SLA KPIs and presented them to senior management.

Sep 2007 - Jun 2009

1 year 10 months

India

Consultant

Capgemini

Developed and debugged J2EE applications.
Provided support to Development, Testing/QA, and Staging environments.
Assisted in the development and design of Remedy for incident, problem, and project tracking.

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, and Healthcare.

Information Technology

Professional Services

Healthcare

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, Quality Assurance, and Customer Service.

Information Technology

Operations

Project Management

Quality Assurance

Customer Service

Summary

Overall 12+ years of experience within IT including 4+ years in Service now (ITSM, ITOM, ITBM, CSM)
Experience in delivering Service Now Design, Development, and Integrations

Skills

Cross-Functional Team And Agile Project Management
Service Now (Utah, Vancouver), Itsm Process
Day One Ownership And Managing Multiple Opportunities At A Time
Customer-Oriented, Resilient, And Committed To Deadlines
Multi-Domain Experience: Telecom, Banking, Finance, Retail
Microsoft Office: Word, Excel, Powerpoint, Sharepoint
Programming Languages: Java, Javascript, Html, Xml

Languages

English

Advanced

Danish

Elementary

German

Elementary

Education

Jul 2002 - Jun 2006

JNT University

Bachelors in Electronics and Communications Engineering · Electronics and Communications Engineering · India

Certifications & licenses

Program Management For IT Professionals

EXIN

Sun Microsystems

Statistics

Experience

Total positions 9

Experience in Information Technology 12 y

Avg length 1 y 5 m

Longest experience 3 y 6 m

Global experience

Countries worked in 3 (India, Germany, Denmark)

Primary country India

Expertise

Recent roles ServiceNow Developer, Consultant and Developer, Solution Architect

Main industries Information Technology, Professional Services, Healthcare

Main business areas Information Technology, Operations, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Member since

July 2024

Last update

July 2025

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Frequently asked questions

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Hanumath is based in Ginsheim-Gustavsburg, Germany.

Hanumath speaks the following languages: English (Advanced), Danish (Elementary), German (Elementary).

Hanumath has at least 13 years of experience. During this time, Hanumath has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 1 year and 5 months. Note that Hanumath may not have shared all experience and actually has more experience.

Based on recent experience, Hanumath would be well-suited for roles such as: ServiceNow Developer, Consultant and Developer, Solution Architect.

Hanumath's most recent position is ServiceNow Developer at Dräger.

In recent years, Hanumath has worked for Dräger, Freelancer (Self Employed), Nuvolax, and Centurion Software Solutions.

Hanumath is most experienced in industries like Information Technology, Professional Services, and Healthcare. Hanumath also has some experience in Banking and Finance.

Hanumath is most experienced in business areas like Information Technology, Operations, and Project Management. Hanumath also has some experience in Quality Assurance and Customer Service.

Hanumath has recently worked in industries like Information Technology, Healthcare, and Banking and Finance.

Hanumath has recently worked in business areas like Information Technology, Operations, and Customer Service.

Hanumath holds a Bachelor in Electronics and Communications Engineering from JNT University.

Hanumath has 4 certificates. Among them, these include: Program Management For IT Professionals, ITIL Version 3 Foundation Examination, and Sun Certified Java Programmer.

The availability of Hanumath needs to be confirmed.

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Median rate 880 €

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Calculated based on our freelancers’ daily rates as of 25 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.