Software as a Service Experts in Switzerland

The insurance application service provider in Switzerland intended to develop a multi-channel output system to support their customers on their digital enhancement journey.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 5 teams in the ART. Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

The insurance application service provider in Switzerland intended to transform their claims management BPO and IT team into an agile delivery organization.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 2 teams in an ART.
• Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

Led implementation of an Azure cloud-based, event-driven enterprise integration platform connecting Salesforce, Momentus(event) and ERP applications. Reduced overall costs by 60%, lowered operational errors to under 1%, and delivered on time.

• Led the full project lifecycle from initiation to delivery using agile and hybrid methods - platform vision, feasibility, technical blueprint, architecture, implementation, integration, testing, rollout and business adoption.
• Built the engineering team from the ground up, leading teams across Switzerland, Bulgaria and India using Scrum and Kanban; established Jira, Confluence, Asana and SharePoint for delivery and reporting.
• Established and managed frequent steering meetings, reporting that gave stakeholders transparency and drove key decision-making.

• Led architecture and end-to-end engineering delivery for community-driven SaaS platforms serving 2M+ monthly active users.
• Architected and led the migration of a monolithic Python/FastAPI and PostgreSQL database and LangChain with codebase to an event-driven microservices architecture on AWS EKS, sustaining 10x traffic growth from ~150 RPS to 1,500+ RPS with zero re-architecture cycles.
• Defined and enforced engineering standards across services including API contracts, observability baselines, and deployment topology, reducing production incidents by 55% and MTTR from 2 hours to under 25 minutes within 9 months.
• Redesigned the caching and query layer using multi-tier Redis caching and database indexing/partitioning, cutting p95 API latency from 850ms to 180ms (78% reduction) and database CPU load by 45%.
• Built CI/CD platform on GitHub Actions, Terraform, and Kubernetes (EKS) with blue-green and canary rollouts, increasing deployment frequency from ~2/month to 8-12/day and reducing lead time from 10 days to under 6 hours.
• Implemented contract testing, automated load testing, and observability SLOs using Prometheus, Grafana, and OpenTelemetry, raising platform availability from 99.5% to 99.95% (10x reduction in error budget burn).
• Led and grew a cross-functional team of 8 engineers across backend, frontend, and DevOps, scaling headcount from 4 to 8 with 85% retention; owned hiring, onboarding, performance reviews, and career development.
• Partnered with Product, Design, and Client Success leadership as primary technical decision-maker; translated business goals into technical roadmaps and drove build-vs-buy decisions on authentication, search, and AI tooling.
• Introduced AI-assisted development workflows including automated code review and a RAG-based internal knowledge assistant using Graph (GraphRAG, Neo4J), increasing sprint throughput by 30% across two quarters.
• Owned incident command and production support rotation; established runbooks, postmortem culture, and on-call SLOs, reducing weekend paging incidents by 70%.
• Developed and optimized Algorithms using python libraries like Numpy and Pandas.

Reduced time-to-market by optimizing CI/CD pipelines. Employees without customer VM access can now deploy. Increased system stability and performance and reduced maintenance effort through systematic database cleanup. Restricted rights for Flyway migrations versus service users. Improved transparency and decision-making basis with enhanced Grafana dashboards for response times, optimized logging, and standardization with Loki. Reduced security risks by consistently applying security best practices such as removing the public schema in PostgreSQL, individual service user permissions, and Docker security context. Facilitated knowledge transfer and sustainable process improvements by creating process diagrams and implementing various concepts. Conducted code reviews across multiple repositories.

• Main cloud solution architect on a banking SaaS offering hosted in Azure.
• Fully automated the Azure infrastructure in Terraform.
• Reduced cloud costs by 50%.
• Responded to incidents, found root-causes and closed with post-mortems.

• Designed the growth and digital strategy for an EU distributor
• Established a differentiation strategy focusing on horizontal portfolio expansion, ESG and SG&A cost reduction using new digital sales and service channels
• Offered same-day logistic delivery for key customers, increasing customer satisfaction by 25%

• SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
• Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
• Scrum Master with agile tooling (processes & automation)
• Commercial manager to create business cases and closing the sales process
• Increasing impact, trusted relationship, and key team member within a short time

• Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support

• Technical validation of configurations, feedback flows, and reporting setups

• Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)

• Performance of UAT, functional tests, and data checks in collaboration with the department and IT

• Coordination with stakeholders from consulting, service, compliance, IT, and product management

• Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform

• Creation of documentation, test protocols, and quality-related artifacts

• Support in the preparation of internal approvals and rollouts

• Successful technical acceptance of the new feedback and reporting functionalities

• Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)

• Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments

• Analysis, consulting, and development of a WordPress application for the digital processing and delivery of the Bauma chronicle archive

• Designing hybrid cloud architectures (on-prem + cloud)
• Implementing cloud governance structures according to NIS2, BSI, ESCB/SMM
• Developing policies for cloud security & access control
• Target designs, management decision frameworks, internal audits & cloud integration

• Designed large-scale systems and APIs serving thousands of concurrent users.
• Refactored a 650k-LOC monolith and led full AWS migration for stable performance.
• Introduced SLO-based observability, improving reliability and recovery flow.
• Optimised cloud and databases, achieving significant cost and latency reduction.
• Delivered LLM, RAG, and document-automation pipelines adopted in production.

• Advising the founders on commercial GenAI-empowered enterprise solutions including strategy, positioning, product architecture, implementation and organizational scaling to meet global client needs.

• Supported the creation of the IoT commercial drone business vertical, delivering on six continents.

• Supported the exit from the India only predictive machine maintenance software joint venture.

• Supported the long-game entry into the proprietary AI embedded software solutions area, now at MVP and client PoC stages in Financial Research (footnote.ai) and EPM & ERP (cloudbooks.ai) in Asia.

• Scalable platform for child- and parent-friendly exploration of future skills and technologies
• React web front end with microservice architecture in the backend (.Net Core, Azure Storage, Azure Entra ID, REST API)

• Scope: HR Technology (Workday, ServiceNow), People Services (Payroll, HR Admin, Data & Reporting), Real Estate and Workplace Services (new campus in Amsterdam), Global Mobility, Operational Excellence and Compliance
• Rebuilt the HR Technology and HR Services strategy and organization to ensure strategic alignment with HR business and rapidly changing company priorities in challenging socio-political environments
• Organized smooth and cost-effective operations by building strong collaborations with key vendors and introducing operational and service excellence