Software as a Service Experts in Zurich

Led implementation of an Azure cloud-based, event-driven enterprise integration platform connecting Salesforce, Momentus(event) and ERP applications. Reduced overall costs by 60%, lowered operational errors to under 1%, and delivered on time.

• Led the full project lifecycle from initiation to delivery using agile and hybrid methods - platform vision, feasibility, technical blueprint, architecture, implementation, integration, testing, rollout and business adoption.
• Built the engineering team from the ground up, leading teams across Switzerland, Bulgaria and India using Scrum and Kanban; established Jira, Confluence, Asana and SharePoint for delivery and reporting.
• Established and managed frequent steering meetings, reporting that gave stakeholders transparency and drove key decision-making.

Reduced time-to-market by optimizing CI/CD pipelines. Employees without customer VM access can now deploy. Increased system stability and performance and reduced maintenance effort through systematic database cleanup. Restricted rights for Flyway migrations versus service users. Improved transparency and decision-making basis with enhanced Grafana dashboards for response times, optimized logging, and standardization with Loki. Reduced security risks by consistently applying security best practices such as removing the public schema in PostgreSQL, individual service user permissions, and Docker security context. Facilitated knowledge transfer and sustainable process improvements by creating process diagrams and implementing various concepts. Conducted code reviews across multiple repositories.

• Main cloud solution architect on a banking SaaS offering hosted in Azure.
• Fully automated the Azure infrastructure in Terraform.
• Reduced cloud costs by 50%.
• Responded to incidents, found root-causes and closed with post-mortems.

• Designed the growth and digital strategy for an EU distributor
• Established a differentiation strategy focusing on horizontal portfolio expansion, ESG and SG&A cost reduction using new digital sales and service channels
• Offered same-day logistic delivery for key customers, increasing customer satisfaction by 25%

• SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
• Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
• Scrum Master with agile tooling (processes & automation)
• Commercial manager to create business cases and closing the sales process
• Increasing impact, trusted relationship, and key team member within a short time

• Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support

• Technical validation of configurations, feedback flows, and reporting setups

• Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)

• Performance of UAT, functional tests, and data checks in collaboration with the department and IT

• Coordination with stakeholders from consulting, service, compliance, IT, and product management

• Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform

• Creation of documentation, test protocols, and quality-related artifacts

• Support in the preparation of internal approvals and rollouts

• Successful technical acceptance of the new feedback and reporting functionalities

• Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)

• Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments

• Analysis, consulting, and development of a WordPress application for the digital processing and delivery of the Bauma chronicle archive

• Designed large-scale systems and APIs serving thousands of concurrent users.
• Refactored a 650k-LOC monolith and led full AWS migration for stable performance.
• Introduced SLO-based observability, improving reliability and recovery flow.
• Optimised cloud and databases, achieving significant cost and latency reduction.
• Delivered LLM, RAG, and document-automation pipelines adopted in production.

• Freelance work on various projects
• Website relaunches
• SEO
• Digital marketing strategies

• Supported rebranding, sharpening of USPS and messaging
• Scaled online and offline marketing channels through A/B testing
• Optimised full-funnel conversion rates across teams