Software as a Service Experts in Austria

Independent practice serving clients in SAC-P and AI-enabled FP&A transformation, including financial model development for PE firm engagements, data cleansing with PowerQuery, workflow automation Claude Cowork, SAC-P scoping task-based assignments (Micro1.ai & Mercor.ai), and SAP partner network development.

• 2026 – Completed significant upgrade training for Positioning Business AI and SAP Cloud ALM Workshop (In-Person). Live Demos • SAC-P & Excel-Based Reports • Claude Partner • SAP Partner#: 1961209 (OE – Build)
• Fall 2026 – New effort to re-train/update past FI/CO, SAP BPC, SAP Platform to S/4 Finance & Core G/L Accounting
• 2026 – Upskilling for Transformation Toolchain. In-Person Workshops: Cloud ALM & SAP BTP • Joule Demo(s)
• 2025 – FP&A processes • Datasphere & Business Data Cloud • Team Workshops for AI • Toolchain & SAP Cloud ALM
• 2024 – Built key credentials on Deloitte S4 Experience • Group Reporting and SAC-P

I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.

Complete build of a B2B SaaS platform for recruitment agencies

• Multi-source job aggregation via ATS APIs
• AI-assisted career page scraping
• Rule-based and AI-assisted matching
• Credit-based monetization model with Stripe integration
• Live in production since July 2026

Tech stack

• NestJS
• React
• PostgreSQL
• pgvector
• Claude AI
• Prisma

Selected projects:

Kiosk platform – Hospitality

• Led a 3-person team while taking a hands-on role in designing an edge computing infrastructure for over 15 self-service kiosks in Alpine hotels with unstable connectivity
• Designed a Nomad-based cluster with a Wireguard mesh network for fully automated OTA updates, even during local network outages and offline operation
• Integrated physical peripherals (hotel card readers, thermal printers) into a containerized deployment pipeline
• Reduced on-site maintenance visits by ∼40% with a resilient offline-first architecture and Prometheus-based hardware monitoring
• Tech: Nomad, Consul, Wireguard, NestJS, NextJS, Prometheus, Custom Hardware Provisioning

Multi-tenant SaaS platform – Insurance claims management

• Built and operated the Kubernetes infrastructure for a market-leading claims management platform (acquired by an S&P 500 company) — with strict compliance and availability requirements
• Designed a multi-tenant EKS cluster with tenant isolation, enabling cost-effective single-instance hosting for multiple customers
• Introduced dynamic spot instance node pools, reducing infrastructure costs by ∼20%
• Built fully automated deployment pipelines (Terraform + GitHub Actions) for uninterrupted releases during business hours
• Tech: EKS, Terraform, GitHub Actions, Prometheus/Grafana/Loki, PHP, GraphQL

Legacy ERP integration – Construction photo documentation

• Led a 2-person team in designing and building a real-time sync bridge between a legacy Microsoft Access ERP system (without an API) and a modern mobile photo app for construction quality control
• Developed a PostgreSQL pipeline with real-time listeners that extracts data from 1990s Access databases without disrupting existing workflows
• Built a resilient upload architecture using the circuit breaker pattern for unstable construction site connections (S3, NFS, Synology NAS)
• Saved 2–4 hours per week for each project manager through automated photo sync instead of manual USB/SD card transfers
• Tech: NestJS, PostgreSQL, React Native (Expo), S3, Synology API, Offline-First Architecture

• Took Dawnguard from initial product concept to a launched MVP within two months, building the backend platform and reducing cloud-environment scan times from approximately 40 minutes to under two minutes across 70 accounts.
• Designed and built the core resource discovery engine for Azure and AWS, enabling the frontend to visualise complex cloud environments and the AI to evaluate architectural patterns.
• Engineered distributed APIs and dynamic Cosmos DB schemas to support rapidly evolving product requirements and variable cloud-environment structures.
• Built the architecture-generation engine to support clients with 100+ cloud accounts and dynamically generate complete architectures containing approximately 25,000 resources.
• Developed custom data-generation tools that enabled the AI and frontend teams to simulate and test large-scale cloud architectures.
• Delivered backend features end to end by working with AI, frontend, and business stakeholders from technical design through implementation and testing.

• Project management for the introduction of an AI-supported email automation system for a logistics service provider
• Requirements analysis, stakeholder coordination, consulting, implementation support

Delivery of a digital, non-profit neighborhood platform connecting older people with volunteers for practical support and social companionship. Responsibility for business analysis, requirements definition, platform evaluation and delivery of a locally scalable service solution, with a focus on AI-supported development, data-driven optimization and clear market positioning. Evaluation of several low-code/business platforms, including Odoo and Glide Apps, as well as assessment of monday.com as a CRM-related option, before selecting Glide Apps for implementation. Implementation of a non-native mobile and desktop application with Glide Apps and the website with WordPress. Responsibilities

• Gathering, analyzing and structuring business requirements for the product and service model
• Conducting market, target group and competitor analyses to position the offering
• Evaluating and selecting suitable low-code/business platforms for implementation
• Defining key user journeys, business processes and operational workflows for older people, volunteers and Administration
• Translating business requirements into requirements for profiles, task management, coordination, communication and notifications
• Supporting the implementation of the non-native mobile and desktop application in Glide Apps and the website in WordPress
• Preparing future AI-supported functions such as intelligent matching and data-driven optimization
• Ensuring compliance with GDPR requirements Results
• Successfully delivered digital support platform connecting older people with volunteers
• Solid foundation for market positioning through market, target group and competitor analyses
• Implemented functional non-native mobile and desktop application with Glide Apps and accompanying website with WordPress
• Created foundation for scaling and AI-based further development

• Main tasks and responsibilities: development, acquisition, sales, consulting, and controlling
• Area of work or industry: Software as a Service in AI compliance and consulting

Selection of client projects:

• Creation and operation of an AI governance platform, including training content on the use of AI in companies
• Design, setup, and operation of the ISO 42001 management system at PaiperOne with certification by TÜV
• Auditor according to ISO 17024 at Austrian Standards for the "AI Manager"
• AI training for staff of two Austrian publishing groups
• AI training for the management level at the State of Lower Austria
• AI strategy workshop for a municipality in Styria and a municipality in Salzburg
• AI workshops for the House of Digitalization in Tulln
• AI training for municipalities at KDZ
• Delivery of training on "Certified AI Compliance Officer" at the Academy for Internal Audit
• Organizational consulting on AI governance at ÖGK
• Project support for the "homepage chatbot" at öbv
• Certification exams at Austrian Standards

• Incident analysis and troubleshooting
• Process improvements in collaboration with the business teams
• Joint design and implementation of requirements with the business department and architecture
• Planning and execution of quality management

• Design and deploy production multilingual AI voice-agent solutions for customer service, lead capture, after-hours support and front-office automation use cases.
• Delivered three client implementations spanning Europe, Asia and North America, including multilingual support, sales/lead-capture and privacy-sensitive intake workflows.
• Translate business requirements into conversation flows, prompt architecture, knowledge grounding, fallback and handoff logic, guardrails, consent gates and structured data capture; production support deployments include knowledge bases of approximately 1,000 grounded Q&A entries per language.
• Build scenario-based evaluation and regression QA covering normal flows, edge cases, failure modes, handoff behaviour and acceptance criteria; coordinate fixes through production readiness and rollout.
• Work hands-on across Retell, ElevenLabs Agents, Twilio, Supabase/PostgreSQL, Vercel, APIs/webhooks and CRM workflows; lead discovery, demos, solution shaping and cross-functional delivery.

Sector: AI voice automation / customer workflow design

• Project and test management for the accounting migration
• Coordination of resources
• Planning, creation and alignment of scenarios with functional experts and IT product owners
• Responsibility for accounting KPIs of the migration cockpit
• System environment: Jira, XRay, Confluence

• Offering CMO-as-a-service & Executive Consulting to SMEs globally
• Increased conversion rate by 35% within 6 months through data-driven campaign optimisation for a client in the AI field
• Reduced average cost per acquisition by 40% for a SAAS client by introducing growth hacking methods
• Supporting clients with building 360-campaigns to grow their conversions, from managing agencies and video shoots to launching campaigns with a strong data-driven approach

• Conducted due diligence for the acquisition of digital marketing agencies in Manila, evaluating revenue potential, scalability, and operational efficiency.
• Advised international companies on go-to-market strategies across Asia, with a strong focus on China and Southeast Asia’s online commerce ecosystems.
• Developed tailored digitalization and automation processes within CRM and marketing operations to drive efficiency and data transparency.
• Achieved successful market positioning and digital process optimization in collaboration with various SaaS and automation agencies, enabling scalable regional growth.

• Acting as the sole program owner for BizMax and SaaS Monitoring products, integrating enterprise business insights with platform reliability and health monitoring to drive revenue growth and operational confidence.
• Own delivery of complex B2B technical initiatives at LastPass, driving implementation of innovative security and platform features across the broader zero-knowledge ecosystem.
• Work with backend, frontend and DevOps teams; manage stakeholders from Product, Marketing, Engineering, Architecture, Security, Platform, UX, and Quality to define scope, priorities, success metrics, and delivery plans while driving technical decision processes.
• Lead program planning and execution across multiple workstreams, ensuring delivery on time, within scope, and aligned with business objectives; mentor cross-functional teams and act as the primary escalation point to remove blockers and maintain delivery momentum.
• Drive annual strategic planning and budgeting, working with senior leadership and directors to align priorities, secure funding, and optimize resource allocation; proactively identify, manage, and mitigate technical, delivery, and dependency risks throughout the full program lifecycle, escalating issues early to minimize impact.
• Lead internal dogfooding initiatives and external beta programs, collaborating directly with customers to validate functionality, usability, and performance.
• Support go-to-market activities by contributing to customer-facing content, including blogs, talks, and product communications; own go-live readiness, hypercare coordination, and program closure, ensuring lessons learned are captured and applied for continuous improvement.
• Successfully led a large-scale greenfield program, designing and implementing end-to-end delivery and governance processes from scratch to deliver SaaS Monitoring and BizMax features, generating a multimillion-dollar increase in ARR and becoming a major revenue stream for the company.
• Designed repeatable AI-assisted workflows that improve planning accuracy and reporting efficiency.
• Founded and implemented standardized cross-team PMO processes and templates, including project overview, project brief, T-shirt sizing, risk register, ADR/RFC, release rollout plan, CAB, program closure, lessons learned, internal and external beta programs, and dogfooding, establishing a company-wide framework supporting delivery of the largest-scale programs.
• Mentored junior team members, new hires, and employees undergoing transformation initiatives, supporting skills development and adoption of modern delivery practices.