Software as a Service Experts in Vienna

• Consulting and interim management at the interface between IT operations and regulation
• Impact analysis and implementation planning for NISG 2026 and the EU AI Act, including risk management and reporting and evidence processes
• Training for governing bodies and employees on regulatory obligations
• Lectures in Data & Information Management and Human-Machine Interaction at University of Applied Sciences Burgenland, since 2023
• Supervision of master’s theses and participation in the examination board
• Presentations for business and educational institutions
• Design and development of data and AI products, platforms and pipelines
• Privacy-first architectures and zero-knowledge encryption, cloud-native on EU infrastructure
• MLOps and AIOps in live operations
• Own applications under own brand: shared codebase, separate delivery for each target device
• AI-assisted software development (vibe coding), complete agentic pipelines, code generation, implementation, automated testing, CI/CD and release cycles
• Publications on the EU AI Act, NIS2, DORA, CRA and CER as an integrated governance system
• Publications on data sovereignty, cloud economics and industrial image processing
• AI governance / compliance: data quality, Responsible AI, EU AI Act readiness, risk classification, AI ethics

I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.

• Main tasks and responsibilities: development, acquisition, sales, consulting, and controlling
• Area of work or industry: Software as a Service in AI compliance and consulting

Selection of client projects:

• Creation and operation of an AI governance platform, including training content on the use of AI in companies
• Design, setup, and operation of the ISO 42001 management system at PaiperOne with certification by TÜV
• Auditor according to ISO 17024 at Austrian Standards for the "AI Manager"
• AI training for staff of two Austrian publishing groups
• AI training for the management level at the State of Lower Austria
• AI strategy workshop for a municipality in Styria and a municipality in Salzburg
• AI workshops for the House of Digitalization in Tulln
• AI training for municipalities at KDZ
• Delivery of training on "Certified AI Compliance Officer" at the Academy for Internal Audit
• Organizational consulting on AI governance at ÖGK
• Project support for the "homepage chatbot" at öbv
• Certification exams at Austrian Standards

• Incident analysis and troubleshooting
• Process improvements in collaboration with the business teams
• Joint design and implementation of requirements with the business department and architecture
• Planning and execution of quality management

• Foundational member of the backend TypeScript team, responsible for translating the initial product concept into a fully functional platform.
• Architected the core resource discovery engine for Azure and AWS, successfully enabling the frontend to visualize complex cloud environments and empowering the AI to evaluate architectural patterns.
• Engineered and scaled distributed APIs and dynamic CosmosDB schemas, ensuring the database and backend architecture could seamlessly adapt to rapidly evolving product requirements.
• Accelerated cross-functional testing by developing custom data-generation tools, allowing the AI and frontend teams to simulate and test against large-scale, artificial cloud architectures.
• Drove end-to-end feature delivery by partnering closely with AI, frontend, and business stakeholders to align technical implementation with the strategic vision of the Dawnguard platform.

• Design and deploy production multilingual AI voice-agent solutions for customer service, lead capture, after-hours support and front-office automation use cases.
• Delivered three client implementations spanning Europe, Asia and North America, including multilingual support, sales/lead-capture and privacy-sensitive intake workflows.
• Translate business requirements into conversation flows, prompt architecture, knowledge grounding, fallback and handoff logic, guardrails, consent gates and structured data capture; production support deployments include knowledge bases of approximately 1,000 grounded Q&A entries per language.
• Build scenario-based evaluation and regression QA covering normal flows, edge cases, failure modes, handoff behaviour and acceptance criteria; coordinate fixes through production readiness and rollout.
• Work hands-on across Retell, ElevenLabs Agents, Twilio, Supabase/PostgreSQL, Vercel, APIs/webhooks and CRM workflows; lead discovery, demos, solution shaping and cross-functional delivery.

Sector: AI voice automation / customer workflow design

Delivered a digital, non-profit neighborhood platform to connect older adults with volunteers for practical support and social companionship. Responsible for business analysis, requirement definition, platform evaluation and delivery of a locally scalable service solution focusing on AI-driven enhancements, data-based optimization and clear market positioning. Evaluated several low-code/business platforms including Odoo and Glide Apps and assessed monday.com as a CRM-like option before selecting Glide Apps for implementation. Implemented a non-native mobile and desktop application with Glide Apps and the web presence with WordPress. Tasks

• Gathering, analyzing and structuring business requirements for the product and service model
• Conducting market, target group and competitor analyses to position the offering
• Evaluating and selecting suitable low-code/business platforms for implementation
• Defining core user journeys, business processes and operational workflows for older adults, volunteers and administration
• Translating business requirements into functional requirements for profiles, task management, coordination, communication and notifications
• Guiding the implementation of the non-native mobile and desktop application in Glide Apps as well as the web presence in WordPress
• Preparing the business side for future AI-powered features such as intelligent matching and data-based optimization
• Ensuring compliance with GDPR requirements Results
• Successfully delivered digital support platform connecting older adults with volunteers
• Solid foundation for market positioning through market, target group and competitor analyses
• Delivered a functional non-native mobile and desktop application with Glide Apps and a supporting web presence with WordPress
• Established foundation for scaling and AI-based further development

• Offering CMO-as-a-service & Executive Consulting to SMEs globally
• Increased conversion rate by 35% within 6 months through data-driven campaign optimisation for a client in the AI field
• Reduced average cost per acquisition by 40% for a SAAS client by introducing growth hacking methods
• Supporting clients with building 360-campaigns to grow their conversions, from managing agencies and video shoots to launching campaigns with a strong data-driven approach

• Acting as the sole program owner for BizMax and SaaS Monitoring products, integrating enterprise business insights with platform reliability and health monitoring to drive revenue growth and operational confidence.
• Own delivery of complex B2B technical initiatives at LastPass, driving implementation of innovative security and platform features across the broader zero-knowledge ecosystem.
• Work with backend, frontend and DevOps teams; manage stakeholders from Product, Marketing, Engineering, Architecture, Security, Platform, UX, and Quality to define scope, priorities, success metrics, and delivery plans while driving technical decision processes.
• Lead program planning and execution across multiple workstreams, ensuring delivery on time, within scope, and aligned with business objectives; mentor cross-functional teams and act as the primary escalation point to remove blockers and maintain delivery momentum.
• Drive annual strategic planning and budgeting, working with senior leadership and directors to align priorities, secure funding, and optimize resource allocation; proactively identify, manage, and mitigate technical, delivery, and dependency risks throughout the full program lifecycle, escalating issues early to minimize impact.
• Lead internal dogfooding initiatives and external beta programs, collaborating directly with customers to validate functionality, usability, and performance.
• Support go-to-market activities by contributing to customer-facing content, including blogs, talks, and product communications; own go-live readiness, hypercare coordination, and program closure, ensuring lessons learned are captured and applied for continuous improvement.
• Successfully led a large-scale greenfield program, designing and implementing end-to-end delivery and governance processes from scratch to deliver SaaS Monitoring and BizMax features, generating a multimillion-dollar increase in ARR and becoming a major revenue stream for the company.
• Designed repeatable AI-assisted workflows that improve planning accuracy and reporting efficiency.
• Founded and implemented standardized cross-team PMO processes and templates, including project overview, project brief, T-shirt sizing, risk register, ADR/RFC, release rollout plan, CAB, program closure, lessons learned, internal and external beta programs, and dogfooding, establishing a company-wide framework supporting delivery of the largest-scale programs.
• Mentored junior team members, new hires, and employees undergoing transformation initiatives, supporting skills development and adoption of modern delivery practices.

• Conducted due diligence for the acquisition of digital marketing agencies in Manila, evaluating revenue potential, scalability, and operational efficiency.
• Advised international companies on go-to-market strategies across Asia, with a strong focus on China and Southeast Asia’s online commerce ecosystems.
• Developed tailored digitalization and automation processes within CRM and marketing operations to drive efficiency and data transparency.
• Achieved successful market positioning and digital process optimization in collaboration with various SaaS and automation agencies, enabling scalable regional growth.

• I am responsible for providing solution architecture and technical assistance for a migration initiative aimed at transitioning to a new core banking system.
• The project involves replacing in-house development with a commercially available off-the-shelf core banking system operated as SaaS on AWS.
• Duties encompass solution design, technical coordination, supporting development teams, and providing IT support and troubleshooting.
• Managing over 10 global vendors and partners is crucial to project success.
• Technologies: VMWare ESXi, AWS, EKS Kubernetes, Mastercard Payment Transaction Service, Avaloq, A1 Telekom Austria infrastructure, CheckPoint FW, F5, Site-to-Site VPNs, PingID, Futurae SDK, Airlock, UC4/Automic, Firebase, iOS/Android lifecycle management, AWS IAM, AWS AppStream, AWS S3, AWS Transfer Family, QlikView, OpenAPI.

• As COO/CFO and part of Shopstory's Leadership team (as the only Non-Founder), responsibilities include all finance-related matters, accounting, customer success & support, after-sales services, operations and organizational development
• Helped scale the company to >1m€ in recurring revenues (>100% YoY growth)
• Investor relations and fundraising (equity and non-equity) in close alignment with CEO
• Full responsibility for all finance and administrative matters, including financial planning, cash flow management, accounting, taxes, payroll, legal and employment contracts

• Developing the required views and KPIs in collaboration with the different departments and management
• Preparing and modeling the various data sources
• Implementing the company-wide and cross-department dashboard in Microsoft Power BI

• Built the company’s entire security function from zero to ISO-aligned, audit-ready operation (ISO 27001, GDPR, NIS2).
• Delivered enterprise-grade security posture enabling regulated customer onboarding and due-diligence success.
• Embedded automated security controls (SAST, DAST, secrets, vuln scanning) into CI/CD for a growing SaaS engineering team, removing security as a deployment bottleneck.
• Cut third-party risk exposure by ~70% by replacing manual vendor reviews with an automated, LLM-driven risk scoring and approval pipeline.
• Led board-level security, customer audits, and live incident response.