Point of Sale Experts in Munich

The program supports the comprehensive realignment of the German Consumer Panel Services business. It combines a significant panel boost with the reprocessing of historical data and the integration of new receipt data. By significantly expanding and stabilizing the panel with the involvement of external partners, the aim is to improve the validity of the data base and create a reliable foundation for methodology, weighting and customer reporting. At the same time, historically grown processes for data delivery, OCR, matching, item QC, methodology and reporting are being harmonized, further developed technologically and reorganized. The goal is a scalable end-to-end landscape with higher data quality, clear responsibilities, reliable governance and sustainably manageable operational processes.

• Overall management of the restatement program, including the integrated roadmap as well as milestones, dependencies, risks and management decisions.
• Coordination of the panel boost and alignment of the required data deliveries, quality requirements and prerequisites for methodology, weighting and reporting.
• Alignment of business, product, data science, technology, operations and external partners around a shared target picture, aligned priorities and an integrated approach.
• Design of the organizational change triggered by the fundamental realignment of the data base, methodology and management logic, which has a lasting impact on established decision-making and collaboration patterns.
• Establishment and further development of governance, reporting and escalation structures as well as program-wide monitoring and operational processes for reliable management and sustainable handover.
• Management of critical data, technology and provider dependencies, including reprocessing, OCR transition and the timely synchronization of delivery, testing, methodology and reporting.
• Orchestration of international collaboration with teams and stakeholders in Germany, the United Kingdom, Portugal and Romania, as well as with external suppliers in Germany and Austria.

Impact Areas and Expertise: Program & Delivery Leadership, Business & Technology Alignment, Organization & Transformation, Governance & Sustainable Operations, Strategy & Target, Methodic Leadership, Transformation & Change Leadership, Executive Advisory

Outcome: Implementation of an APS solution (Eyelit) across multiple international production sites, including definition of target planning processes, integration architecture (SAP – APS via middleware), and alignment of complex manufacturing requirements (e.g. autoclave planning, alternative routings). Establishment of governance structures, steering formats and decision frameworks to manage scope, cost and timeline across multiple stakeholders. Successful handover of project leadership to internal successor, ensuring continuity and sustained project delivery.

Role in Project: Project Lead / Program Manager

Main Tasks in Project:

• Led APS implementation across multiple plants (Germany, Canada, France, US) with focus on end-to-end planning & scheduling processes and system integration
• Acted as central interface between business stakeholders (plants, operations), IT (SAP/middleware) and vendor (Eyelit)
• Drove requirements engineering, including consolidation of plant-specific requirements and steering of sign-off process
• Managed vendor (Eyelit) performance, including scope clarification, effort discussions and commercial alignment
• Identified and challenged gaps between standard APS functionality and complex manufacturing requirements (e.g. autoclave planning, batch optimization, alternative routings)
• Defined and implemented project governance structures, including Steering Committees, risk reporting and decision frameworks
• Led escalation management on cost overruns, scope deviations and delivery transparency
• Coordinated integration strategy (decision for custom middleware vs. standard connector) and alignment with SAP landscape
• Improved project transparency and way of working, including definition of reporting structures, tracking logic and communication cadence
• Facilitated alignment between global and local stakeholders to ensure feasible timelines, resource planning and plant readiness
• Prepared and delivered SteerCo updates and executive decision documents
• Managed structured project handover to internal project lead, including knowledge transfer, documentation alignment and stakeholder transition.

• Project management in the area of "Campaign, Offer and Performance Management Classic" for PAYBACK partners from the retail, FMCG and financial services sectors
• Campaign planning, development and implementation of offer-specific concepts and measures for the channels newsletter, digital advertising (web and app), stand-alone mailings and the print mailing "PAYBACK points overview"
• Coordination with PAYBACK program partners (including American Express, Netto, EDEKA, Marktkauf & Trinkgut), PAYBACK specialist departments and agencies
• Documentation of tasks and processes as well as onboarding of the future role holder

• Strategic and operational overall responsibility for a specialized agency for UX Writing & Content Strategy
• Product development, client acquisition, and the setup and strategic further development of UX writing systems for clients in the IT and finance sectors

• Tackling challenges in the context of a transformation programme.
• Focus on leadership challenges.

• Management of all Retarus GmbH subsidiaries with P&L responsibility in non-German speaking countries (Spain, Italy, France, Singapore and USA) totaling €40 million revenue with 86% gross profit

• Driving and managing complex SaaS solution sales processes

• Winning and managing Key Accounts in the Global 2000 target account group

• Managing and growing teams across countries totaling over 140 employees

• Developing and implementing country-specific sales and marketing strategies focused on strong organic growth

• Ensuring the quality of products and services

• Employee retention and promotion

• Developed and implemented a new GTM strategy for Global 2000 target customers

• Reorganized personnel at management levels in the USA, Italy and Singapore

• Established a Sales Operations and telemarketing unit to increase sales team efficiency

• Designed and implemented uniform external and internal training and coaching measures across all markets

• Doubled the sales team from 25 to 50 employees in the first three years

• Established partner sales and marketing in European and North American core markets

• Increased growth rates from 5% to over 30% year over year in all regions, doubling international revenue from €20 million to €40 million

• Secured key accounts including BNP Paribas, Travelers Insurance, Santander and Generali

• Achieved an EBITDA ratio over 30%, generating 100% of the group’s profit

• Reduced lead costs by more than 50%

• Shortened sales cycle from 6 months to 4 months through training and removing pricing and legal hurdles

• Increased employee retention and customer satisfaction by over 50% measured through reintroduced quality-of-service indicators

Industries: Solutions and products that need explanation in B2B sectors.

• IT solution: Interim Marketing and Product Portfolio Manager DACH, provider of an online proctoring solution for universities and corporate customers for fully automated exam supervision.
• Establishment of the brand in the market as a perceived market leader for automated supervision solutions. Building key multipliers in the higher education segment and in the corporate learning environment. Building a sales pipeline and establishing a targeted lead generation process. Implementation of all online and offline media with market-appropriate and target group-specific messaging. Development of a PR strategy for regular communication and crisis communication.
• Development of the sales strategy and implementation of sales measures. Management of the sales team.
• IT solution: Provider of an e-ID solution platform
• Market and potential analysis, evaluation of the business plan for the DACH region, development of target group segmentation. Based on this, derived the requirements for product management. Generation of first pilot projects based on the developed lead generation measures. Development of target group-specific messaging. PR strategy to position the brand in special-interest media. Development of the ICP and definition of the sales approach. Definition of customer arguments and value propositions for sales measures.
• IT solution: Mid-sized partner of a market-leading CRM solution
• Analysis of the market potential in DACH, development of the business plan, repositioning of the company. Building lead generation. Winning new projects based on the new direction. Doubling revenue within two years by linking marketing and sales.
• Energy: Marketing and Product Portfolio Consultant investment company with more than 200 holdings
• Concept for marketing the different service companies under one umbrella brand. Implementation of an event concept for the annual multi-day group meeting. Advice on selecting a suitable advertising agency.
• Furniture: Product and Marketing Manager Mid-sized furniture manufacturer from Italy
• Analysis of market potential, evaluation of risks and opportunities in the German market, definition of the sales plan for Germany and Austria, development of the go-to-market strategy, positioning in the upper middle price segment. Winning the first specialist retailers. Development of the full brand story, corporate design and communication materials online and offline. Winning the first end-customer projects.
• IT solution: Interim Marketing and Product Manager DACH portal for electronic signatures
• Launch of the solution, which was already known in other European countries. Formulation of key messages for targeted lead generation. Definition of value propositions tailored to the respective industry and target group. Implementation of online measures and a trade fair concept. Winning the first pilot customers and building the sales pipeline after 6 months.
• IT solution: Interim Marketing Director and Product Management for a mid-sized ITSM consulting firm
• Repositioning of the company. Establishment as a relevant partner between large corporations. Building lead generation. Harmonization of sales and marketing. Successful build-up of the sales pipeline. Linking of license and professional services. PR strategy. Development of the sales strategy to generate own leads and reduce dependency on manufacturers. Definition of sales processes. Implementation of CRM processes to evaluate the pipeline and forecast metrics. Result: revenue grew from 2.5 million to approx. 18 million after 4 years.

• Industry focus: Automotive, IT, Chemicals, Insurance, IT Security
• Project planning & portfolio management with MS Project and cplace
• Implementation and operation of an Information Security Management System (ISMS)
• Process management (modeling & optimization) with BIC
• Delivery of automotive driver assistance systems (ADAS)
• Change management (evaluation to go-live)
• Migration projects and risk management
• IT development (SAP S4Hana, embedded software) using Scrum, Agile and Waterfall
• Data modeling (top-down, bottom-up, re-engineering)
• Master data management (infrastructure, interface, BPM, GPM)
• Customer relationship processes (CRM, ERP)
• Material data management (MDM) regarding consistency and quality
• Digital asset management (content, structure, standard metadata)
• Sales management (service policy, CRM, key account management, vendor management)

• Responsible for implementing and launching a group-wide transformation program in partner management using Salesforce as the central infrastructure.

• Defined business requirements for partner management, focusing on roles and permissions, and developed a comprehensive roles and permissions concept.

• Organized and facilitated agile workshops (feature blueprinting) with stakeholders, business analysts, and architects to capture and align requirements.

• Planned, coordinated, and approved all relevant requirements for the successful rollout of partner management within the Salesforce platform.

• Prioritized epics, features, user stories, and acceptance criteria to ensure alignment with the strategic objectives of the transformation program.

• Ensured the acceptance of all necessary tests within the Salesforce infrastructure before product release.

• Collaborated extensively with international vendors and partners in agile software development, applying Scrum and Kanban principles for continuous improvement.

• Project management
• Taking on special assignments for executive management
• Truck & Bus organization

• Led end-to-end Tableau development connected to SAP BW, building dynamic dashboards for Supply Chain Management (SCM) use cases.
• Translated supply chain strategy goals into actionable, data-driven dashboards supporting operational and strategic decision-making.
• Delivered insights that improved supply chain visibility, risk mitigation and inventory efficiency across key functions.

• Leading the development of CVForge, TaskForge, generative AI-powered applications designed to create CVs, Documents, Project scopes and work breakdown structures.
• Established ITTD Space as a platform for professional development and innovation in work management. Delivering keynotes, PMO and organizational development related speeches (video)

• Planning and management of integrated ATL and digital campaigns with multi-country coordination and clear milestones
• Reporting & analysis (KPIs): reach, GRPs, CPM; digital: CTR, CVR; OOH: OTS, impressions
• Steering and status meetings with executive summaries, defined escalation paths for timing, budget, quality
• Introduced lean approval processes to enable faster launches and shorter feedback cycles
• Providing decision-ready documents for management, transparent budget and timeline control
• Selection and management of agencies and freelancers, capacity and quality management, clear scopes

• Project coordination: Managed timelines, deliverables, change requests (CRs) and resources, combining maturity gate reviews and program increments.
• Stakeholder management: Building strong relationships with both internal teams and external customers.
• BMW programs: BCP, BDC, MIC Next, IDC Evo, covering functional validation (including functional safety), product validation, homologation and compliance.
• Risk management: Proactively identified and resolved critical risks in software/product releases through cross-functional coordination to keep projects on track.