Microsoft Dynamics 365 Experts in Berlin

Driving AI model quality at scale — evaluating prompt-response accuracy, flagging edge cases, and maintaining SLA-compliant workflows across distributed global teams.

• Analyse AI prompts and side-by-side model outputs to assess response quality, factual accuracy, relevance, consistency, and compliance with project evaluation guidelines.
• Perform fact-checking, data validation, troubleshooting, issue identification, and edge-case review to improve quality standards across AI training support workflows.
• Use Google Sheets, Google Docs, and browser-based tools to document findings, maintain evaluation logs, track issue patterns, and support workflow optimisation in a remote environment.
• Create clear written justifications, review summaries, and KPI-oriented reporting focused on accuracy, turnaround time, documentation completeness, defect identification rate, and SLA adherence.

Ensuring project coordination for the implementation of Microsoft Dynamics 365 Finance & Operations: stakeholder management, meeting coordination, open issue tracking, task prioritization and knowledge transfer between business units and IT.

• Directed the contracts management function for Europe's largest renewable energy portfolio, 10 FTE
• Implemented process automations by architecting scalable, data-driven workflows leveraging AI and traditional automation

• Led development of 15+ microservices (Java 17, Spring Boot) driving customer interactions; migrated from on-prem to GCP Kubernetes, improving scalability and reducing infra cost by 20%.
• Optimized user services with CouchDB caching and API refactoring, cutting response times by 35% and enhancing customer experience.
• Implemented canary deployments, FluxCD GitOps, and CI/CD optimizations in GitLab, reducing release lead time by 25% and enabling zero-downtime rollouts.
• Set up Grafana health checks and Anodot alerts for latency, error, and throughput monitoring, reducing MTTR by 40%.
• Built secure APIs using OAuth2, DPoP, and Gatekeeper, integrated REST and GraphQL, and achieved 90%+ test coverage with unit and E2E tests.
• Mentored junior developers, promoted Agile best practices, and collaborated cross-functionally to deliver high-impact, reliable customer-facing features.

• Creation of publications, reports, and posters (layout, infographics, image editing)
• Proofreading
• Writing and sending newsletters
• Creating forms
• Back office and support for user administration and administration for online portals
• Database and mailing list maintenance
• Dispatch campaigns for publications
• Organization of meetings, workshops, and events
• Contact person for external and press inquiries
• Assistance to management (appointment management, business trips, committee management)
• Office administration

• Full P&L responsibility (€80M) for multi-site connector production with 150 FTEs.
• Rebuilt operational performance management architecture by introducing the company's first AI-supported KPI system, enabling real-time transparency, executive decision support, and measurable delivery stabilization within 90 days.
• Used the Hoshin Kanri framework to align strategic objectives with daily operations.
• Drove Lean culture and structured Kaizen initiatives across production areas.
• Led manufacturing, production engineering, supply chain, and support functions in alignment with corporate strategy.

• Agile IT project management for the CRM system implementation
• Product Owner for the replacement of two CRM systems
• Creation of the project structure plan and project team
• Managing the gathering of all requirements (requirements management)
• System selection and procurement including contract negotiations with Prodware Deutschland AG
• Managing the data migration and system implementation
• Conducting a proof of concept and creating the MVP together with Prodware Deutschland AG

• Responsibility for time, budget and quality targets of the sub-project
• Creation and maintenance of the sub-project plan including dependencies to FI, CO, PP, SD
• Definition of work packages, resource planning and progress monitoring
• Risk and change management within module scope
• Analysis of as-is processes in procurement, logistics and warehouse management
• Design of to-be processes according to SAP standard (EWM warehouse processes such as goods receipt, put-away, picking, goods issue)
• Coordination with key users and specialist departments
• Support for interface development with external warehouse systems and supplier portals
• Organization of test data, error tracking and test documentation
• Support for deployment preparation and key user training
• Participation in the cutover plan (data migration, go-live preparation)
• Support of the department during the hypercare phase after go-live
• Assistance in mapping EWM core processes
• Management of external service providers
• Use of Jira, Confluence, Signavio, MS Teams, Aqua ALM

• Led the end-to-end delivery of a SAP Supply Chain Management (SCM / TD / SD) ERP programme, covering project initiation, detailed requirements gathering, operating model definition, system design, build, testing, cutover, and global Go Live across Europe, Asia, and North America. Ensured the ERP solution supported key supply chain, manufacturing, and planning operations to enable future business growth.

• Conducted cross-functional workshops with Supply Chain, Procurement, Planning, Manufacturing, and Logistics teams to capture business requirements, define the future operating model, and map end-to-end system design. Consolidated over 150 requirements into structured documentation aligned with SAP standards.

• Shaped solution design and vendor engagement during the early discovery phase, supporting selection of best-fit technology partners and ensuring the system design covered production planning, inventory management, warehousing, logistics, and supply chain forecasting.

• Managed D365 configuration and troubleshooting, ensuring alignment with business processes and resolving integration issues between D365, SAP SCM modules, and surrounding systems.

• Supported Grain data model changes to lead ingestion of planning data into Snowflake and Footprint, enabling enterprise reporting and analytics development.

• Managed scope, timelines, risks, and dependencies across international teams spanning Europe, Asia, and the US, maintaining integrated project plans, issue logs, and executive reporting to drive stakeholder alignment and delivery momentum.

• Enabled the integration of AI-powered demand forecasting tools into supply chain planning processes, improving forecast accuracy, inventory turnover, and operational decision-making across multiple regions.

• Led SIT, UAT, and data migration phases, including design of test scenarios, defect triage management, and coordination of test execution to validate supply chain and manufacturing workflows prior to deployment.

• Delivered detailed cutover planning, business readiness activities, and hypercare support, ensuring a smooth and coordinated Go Live and full operational handover to business teams.

• Frontend modernization (multiple client engagements): Angular version upgrades, architecture refactoring, performance optimization, state management restructuring, and UI library consolidation resulting in faster load times and improved end-user experience across all projects.
• Web development: High-performance landing pages and company websites for SMB clients built with Next.js, SvelteKit, PayloadCMS, and TailwindCSS optimized for speed, SEO, and conversion.
• SaaS product development: Architecting and building an AI-powered platform for photography studio operators (PoC phase) with full-stack TypeScript: Angular frontend, NestJS backend, PostgreSQL, LLM integration (Gemini/Claude) for intelligent workflow automation.
• AI integration: Developed a PoC for AI-generated podcast avatars using the Gemini API for content production workflows.
• Angular deep dive workshops: Delivered 20+ workshops (3–5 days each, 8–10 participants) in a hands-on format where participants build a demo application modeled after their real business domain.

• Maintenance of the product backlog in collaboration with the PO
• Analysis and alignment of requirements
• Creation of process documentation and status reports
• Definition of workflows
• Preparation and moderation of agile meetings

• Active Sourcing (Europe & Asia)
• End-to-end recruiting (Europe & Asia): coordination of recruitment processes; consulting on recruitment strategy
• Collaboration with hiring managers incl. C-level and Global Vice President
• Preparation of contracts and discussion of all questions with candidates
• Training and mentoring on interview techniques, active sourcing, self-organization, and pipeline building
• Many years of broad work experience with staffing and recruitment agencies
• Collaboration with global HR departments incl. works council
• Very good user knowledge of MS Office 2011 (Word, PowerPoint, Excel)
• Very good user knowledge of CRM/ATS systems (Salesforce, Personio, iCIMS, HCL Notes)

• Implemented lean manufacturing and 5S initiatives to enhance operational efficiency and workplace organization in the Paint Innovation Center (PIC).
• Increased daily production by 15% by optimizing workforce capacity, managing workflows effectively, and ensuring compliance with standards.
• Structured and designed process improvements to streamline operations.
• Collaborated with quality teams to resolve issues, tracked KPIs, and achieved measurable improvements in performance and efficiency (PLM, action planning).