Muhammad Haroon Ehsan - Managing Consultant

Q: Where is Muhammad based?

Muhammad is based in Lahore, Pakistan and prefers 100% remote projects.

Q: What languages does Muhammad speak?

Muhammad speaks the following languages: Urdu (Native), English (Advanced), Punjabi (Intermediate), German (Elementary) .

Q: How many years of experience does Muhammad have?

Muhammad has at least 20 years of experience. During this time, Muhammad has worked in at least 15 different roles and for 16 different companies . The average length of individual experience is 1 year and 1 month . Note that Muhammad may not have shared all experience and actually has more experience.

Q: What is Muhammad's latest experience?

Muhammad's most recent position is Managing Consultant - Project Manager at Visionet Systems Inc. .

Q: What companies has Muhammad worked for in recent years?

In recent years, Muhammad has worked for Visionet Systems Inc. , InstaCare , Digitify , and FasePro LLC .

Q: Which industries is Muhammad most experienced in?

Muhammad is most experienced in industries like Information Technology , Telecommunication , and Banking and Finance . Muhammad also has some experience in Manufacturing , Healthcare , and Food and Beverage .

Q: Which business areas is Muhammad most experienced in?

Muhammad is most experienced in business areas like Information Technology , Operations , and Project Management . Muhammad also has some experience in Business Intelligence , Customer Service , and Quality Assurance .

Q: Which industries has Muhammad worked in recently?

Muhammad has recently worked in industries like Information Technology , Manufacturing , and Healthcare .

Q: Which business areas has Muhammad worked in recently?

Muhammad has recently worked in business areas like Information Technology , Operations , and Project Management .

Recommended expert

Lahore, Pakistan

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Experience

Jan 2025 - Present

1 year 7 months

Cranbury, United States

Managing Consultant - Project Manager

Visionet Systems Inc.

Working with clients of Visionet Systems based in USA, a subsidiary of Systems Limited, Pakistan
Working with a US based client who is a global leader in sustainable paper and packaging, operating in 40 countries
Projects are based on digital manufacturing which means to have the manufacturing processes digitized from start to finish
Collaboration and management of the team comprising of more than 10 members, based in USA in EST time zone and other countries including Brazil, Poland, India, etc.
Responsible for projects having a budget of more than $1 million
Used ServiceNow, Azure DevOps (ADO), Dynamics 365 Project Operations and PAS (Project Authorization System) to track projects from initiation to testing and deployment
Provision of service reports including incident statistics, problem management data and root cause analysis for operational reviews
Managing remote daily Scrum meetings in the morning with the project team members discussing current issues, upcoming deployments and any blockers

Jun 2024 - Dec 2024

7 months

Cranbury, United States

Principal Consultant - Project Manager

Visionet Systems Inc.

Working with clients of Visionet Systems based in USA, a subsidiary of Systems Limited, Pakistan
Working with a US based client who is a global leader in sustainable paper and packaging, operating in 40 countries
Projects are based on digital manufacturing which means to have the manufacturing processes digitized from start to finish
Collaboration and management of the team comprising of more than 10 members, based in USA in EST time zone and other countries including Brazil, Poland, India, etc.
Responsible for projects having a budget of more than $1 million
Used ServiceNow, Azure DevOps (ADO), Dynamics 365 Project Operations and PAS (Project Authorization System) to track projects from initiation to testing and deployment
Provision of service reports including incident statistics, problem management data and root cause analysis for operational reviews
Managing remote daily Scrum meetings in the morning with the project team members discussing current issues, upcoming deployments and any blockers

Jun 2023 - Nov 2023

6 months

Lahore, Pakistan

Technical Product Manager

InstaCare

Solved development bug tickets within KPIs and achieved 99% success rate
Consistently responded within 10 minutes of receiving an email with an issue on the production server
Resolved 98% of high priority TFS and financial related issues within 10 minutes
Monitored and tracked project milestones and deliverables with 99% success rate
Worked on major SaaS projects including InstaCare Super Health app, InstaCare Super Clinic app, InstaCare EMR System (B2B), InstaCare Patient System (B2C), InstaCare CRM and InstaCare Team Time System
Managed the product department comprising six teams including QA, .NET backend development, .NET frontend development, Angular development, iOS development and Android development
Responsible for project success from initiation to deployment and maintenance
Provided 24x7x365 support to customers and large clients including weekends and public holidays
Extensively used Atlassian JIRA, Confluence and Slack to manage projects, sprints and issue resolution
Provided service reports including incident statistics, problem management data and root cause analysis
Resolved ALM issues with customers and third parties including JazzCash, EasyPaisa and e-Ocean
Planned development and deployment of new features including SMS management system, online payment system, automated calls, discounts, feedback, email management system, billing reports, stock reports and POS integration
Managed daily Scrum meetings discussing current issues, upcoming deployments and blockers

Nov 2021 - Mar 2022

5 months

London, United Kingdom

Technical Support Manager

Digitify

Solved support tickets within KPIs and achieved 99% success rate
Responded within 10 minutes of receiving an email with an issue on the production server
Resolved 98% of high priority TFS and financial related issues within 10 minutes
Rectified the JQL to extract 100% accurate data from JIRA for report generation
Managed the support department comprising five teams including QA, Java backend, Java frontend, iOS and Android development (15+ members)
Provided 24x7x365 support to clients in UAE including weekends and public holidays
Managed both B2B and B2C versions of YAP for EDB Bank and UAE residents
Extensively used JIRA Service Desk and Confluence to track and resolve issues
Extracted statistical data from JIRA using JQL
Provided IT service reports including incident statistics, problem management data and root cause analysis
Resolved ALM issues with third parties including RAK Bank, FSS, YAP and Infobip
Planned development and deployment of new features including lien management, reporting services, authorization services, KYC, OTP services, UI/UX updates, loan management, bank statement generation and distribution
Managed daily Scrum meetings discussing current issues, upcoming deployments and blockers

Feb 2020 - Nov 2021

1 year 10 months

United States

Technical Support Manager - AutoSys Workload Automation Consultant

FasePro LLC

Solved support tickets within KPIs and achieved 99% success rate
Responded within 2 minutes of receiving an email with an issue on the production server
Resolved 98% of high priority issues within 10 minutes
Worked remotely with Savvas Learning Company and a global team of over 100 members
Automated processes using Broadcom’s AutoSys Workload Automation software
Administered Zoom meetings with global clients and colleagues
Managed tasks including data retrieval, report creation and email distribution
Handled high priority tasks critical to daily business decisions
Accessed critical processes on Linux servers using Oracle database
Attended meetings via Zoom, Microsoft Teams and Cisco Webex
Escalated technical tasks to backend teams

Jun 2015 - Feb 2019

3 years 9 months

Abu Dhabi, United Arab Emirates

IT Technical Support Manager

AR Wealth LLC

Solved support tickets within KPIs and achieved 99% success rate
Migrated 20+ systems to Windows 10 without downtime
Produced IT inventory, employee attendance and issue resolution reports using SSRS, Report Builder and Power BI
Migrated email server to G Suite in one day with no downtime
Implemented personal device restrictions reducing malware risk by over 70%
Resolved main printer issue in 3 hours, saving cost and time
Initiated company-wide data backup strategy following hardware crash
Enforced strict email usage rules to prevent ransomware attacks
Implemented IT inventory control system with regular reporting
Managed IT operations for multiple subsidiaries and new location setups
Implemented IT policies, data and network security and vendor negotiations
Managed system configurations, troubleshooting, software licensing and projects
Maintained security across company systems, intranet and internet

Jan 2014 - Apr 2015

1 year 4 months

Dubai, United Arab Emirates

IT Project Manager

HeiTech International LLC

Reduced development issues in SAAED application by 70% in 8 weeks
Produced management reports using SSRS, Report Builder and Power BI
Launched SAAED Beta versions 1.0 and 2.0 with a three-developer team
Re-engineered and deployed IPS in Abu Dhabi Traffic Police Smart Car in 4 weeks
Delivered 3 projects and 1 proof of concept for UAE government entities
Managed projects using JIRA, Confluence, Trello, Slack, MS Project and MS Visio
Implemented Agile methodology with Scrum framework
Presented project progress to stakeholders and C-level executives
Prepared SRS and system design documents and obtained client sign-off
Reviewed design documents and distributed tasks among team members
Captured requirements through process models, use cases, user stories and wireframes
Led change management, quality assurance and testing processes
Delivered continuous project versions after successful UATs
Designed and developed databases and deployed SAAED software on Panasonic Toughbooks
Conducted training, testing and UAT sessions with SAAED employees
Installed IP camera integration with live streaming in patrol cars

Jul 2013 - Jan 2014

7 months

Dubai, United Arab Emirates

IT Project Manager

Global Business Solutions

Re-engineered HMiS project with enhanced functionality in less than 8 weeks for Dubai Health Authority
Implemented a new design 30% more robust and efficient
Produced decision-enabling reports using SSRS, Report Builder and Power BI
Optimized database design to reduce query time by 10%
Managed web application enhancements, debugging, marketing, licensing, versioning and pricing for multiple products
Executed one project for a Dubai client
Presented applications and software to clients
Prepared project plans, resource plans and conducted project meetings and training sessions
Distributed tasks and followed up to completion
Captured requirements through process models, use cases, wireframes and data dictionaries
Conducted training, testing and UAT sessions
Analyzed business needs and developed marketing plans for HMiS
Integrated HMiS with DHA system for automatic doctor claim approvals
Redesigned HMiS per business requirements
Managed change management, quality assurance, testing and UAT
Developed new HMiS modules including reporting, security and messaging

May 2011 - Jun 2013

2 years 2 months

Lahore, Pakistan

IT Project Manager

Sulata iSoft

Reduced web page loading time by 20% by eliminating unwanted code
Produced reports using SSRS, Report Builder and Power BI
Reduced data querying time by 50% through query redesign
Rectified sales module errors to ensure accurate financial reports
Managed all SDLC phases for web portals of Mobilink and Warid Telecom
Delivered two telecom projects and one trading company project
Implemented Agile methodology with Scrum framework
Prepared project plans, workflows and managed dependencies and risks
Established and managed quality assurance department and testing policies
Hands-on experience with ASP.NET, C#, JavaScript, AJAX, jQuery and three-tier architecture
Converted database from SQL Server 2005 to SQL Server 2008 R2
Developed bespoke reports from SQL and Oracle
Created business plans and user documentation
Supported multiple projects within deadlines
Provided technical support documentation and training materials
Maintained strong relationships with staff and managers

Oct 2010 - Apr 2011

7 months

Dubai, United Arab Emirates

Technical Support Manager

HSBC

Reduced daily data processing time by 77%
Rectified TFS errors resulting in a 30% revenue increase
Provided TFS services by uploading daily cheque data for bank branches
Worked with Microsoft ASP Technology, .NET Framework, ASP.NET, C#, VB.NET, Java, JavaScript, AJAX and SQL
Qualified as Restricted Data Custodian handling critical confidential data
Proposed conversion of ASP Classic portal to .NET technology
Supported critical modules independently
Trained end users across Dubai, Abu Dhabi and Sharjah
Provided proactive technical support via telephone, email and in person
Prepared user manuals, training materials, FAQs and administrative manuals
Optimized portal performance by regular code defragmentation
Performed daily data synchronization, backup and server maintenance
Handled UAT, documented errors, control gaps and security risks
Conducted risk analysis and implemented mitigation strategies

Jan 2008 - Sep 2010

2 years 9 months

Dubai, United Arab Emirates

IT Manager

RSP

Managed vendor relationships achieving 25% improved services at 10% reduced cost
Produced decision-support reports using SSRS, Report Builder and Power BI
Resolved network access issues and installed new LAN switch within 10 minutes
Provided strategic IT consulting and managed daily IT operations across two offices
Planned and oversaw infrastructure setup for new offices on Sheikh Zayed Road, Palm Jumeirah and Abu Dhabi
Implemented IT policies, data and network security and managed vendor negotiations
Managed DFS namespace, data migration, folder and file structure design
Performed system configuration, troubleshooting, software licensing and project management
Delivered daily IT support and ensured 24/7 infrastructure availability
Implemented IT inventory control system and conducted data backup and archiving
Managed network and print server configuration, maintenance and troubleshooting
Configured and maintained Windows Server and Active Directory
Managed software and hardware installations, website maintenance and portal development

Jun 2006 - Jan 2008

1 year 8 months

Lahore, Pakistan

CRM & Business Analyst Executive

Warid Telecom (Pvt.) Ltd.

Received appreciation for CRM system deployment for Wateen Telecom
Proposed hierarchical task management improving task maintenance by 80%
Improved CRM report generation by 90% using stored procedures
Developed hierarchical employee portal access achieving 97% accuracy
Enhanced employee search and reporting by 88%
Managed full life cycle of CRM system development using ASP.NET, VB.NET and SQL
Retrieved reports from Oracle and MS SQL and delivered employee information portal
Conducted nationwide employee training on CRM system
Automated manual work, performed quality assurance and generated reports
Analyzed customer usage and invoice data, reporting trends to senior management
Monitored daily trends of IN and HLR registrations

May 2005 - Jun 2006

1 year 2 months

Lahore, Pakistan

Subscriber Management Executive

Warid Telecom (Pvt.) Ltd.

Developed web portal Call Rate Calculator resolving overcharging complaints in under 15 seconds
Streamlined documentation with SMT Forms Streamline System improving process efficiency by 90%
Coordinated nationwide processes through web portal at 98% efficiency
Enhanced report generation by 99% per specified criteria
Managed full life cycle of web projects, quality assurance and report generation
Analyzed and resolved customer inquiries and complaints promptly
Designed, developed and maintained SMT Forms Streamline System modules including sale return, direct debit and financial adjustments
Designed, developed and maintained Call Rate Calculator for call, SMS, MMS and GPRS charges

Jul 2004 - Nov 2004

5 months

Burton upon Trent, United Kingdom

Project Software Engineer

dLogical Limited

Received appreciation for meeting deadlines and timely ERP system integration
Worked on SaaS-based ERP project for WB Power Services Ltd.
Managed full web development life cycle of bespoke ERP modules
Deployed ERP system in live environment and provided end-user training
Produced weekly progress reports and presentations to client
Gained hands-on experience with PERL, MySQL, JavaScript and HTML
Developed modules including stock control, purchase order, messaging, complaint, job scheduling, maintenance and customer inquiry
Performed UAT and trained client users before go-live

Mar 2004 - Jul 2004

5 months

Stafford, United Kingdom

Community Executive

Stafford Muslim Community Centre

Organized a trip to Cadbury World for children
Assisted in teaching activities
Developed member registration form in MS Access
Created members database in MS Access

Jul 2003 - Aug 2003

2 months

Lahore, Pakistan

Software Engineer

LumenSoft Technologies

Designed software solutions for customers
Performed software testing
Wrote and proofread software manuals

May 1999 - Nov 1999

7 months

Lahore, Pakistan

Sales Supervisor - Internship

Nestlé

Supervised Nestlé tricycle operation project in Lahore
Designed daily, weekly and monthly sales report forms in spreadsheets
Performed daily data entry of sales
Presented project outcomes to marketing and sales management
Conducted product merchandising and sampling

Sep 1998 - Dec 1998

4 months

Lahore, Pakistan

Survey Team Leader - Internship

Gallup Pakistan

Collected and verified interview data
Performed transcription, sorting and editing
Conducted code verification

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Telecommunication, Banking and Finance, Manufacturing, Healthcare, and Energy.

Information Technology

Telecommunication

Banking and Finance

Manufacturing

Healthcare

Energy

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, Business Intelligence, Customer Service, and Quality Assurance.

Information Technology

Operations

Project Management

Business Intelligence

Customer Service

Quality Assurance

Summary

Insightful, results driven, seasoned, customer-focused, articulate and analytical ICT Professional, having 16+ years of experience, successfully completed a broad range of international corporate IT Projects while participating in planning, analysis, designing and implementation of the solutions in support of the business objectives.

Outstanding project and program leader with multi-tasking capability in deadline oriented environment; able to coordinate and direct all phases of the project while managing, motivating and guiding teams. Highly driven, ICT professional comfortable in multifaceted business environments with strong interpersonal, communicative and organizational skills. Keen eye on the changing trends in the technology being used in different sector.

Result oriented and self-motivated individual with ability to work collaboratively and commitment to achieve corporate goals. Takes pride in delivering high quality work products, and enjoys working as an integral part of a team.

Interested in a challenging role as IT Manager, Technical Support Manager, IT Service Delivery Manager, IT Project Manager, IT Consultant, Application Development, Application Support Manager, IT Operations, System Engineer, System Analyst, or Business Analyst.

Skills

Analytical And Problem Solver
Time Management
Leadership, Team Building, Training & Interpersonal Skills
Organizational And Communicative Skills
Business / Is Strategy And Planning
Relationship Management
Technical Strategy And Planning
Systems Development
Vendor Management
Service Management

Languages

Urdu

Native

English

Advanced

Punjabi

Intermediate

German

Elementary

Education

Sep 2000 - Jun 2004

Staffordshire University

B.Sc. (Hons) Computing Science, Software Engineering · Computing Science · United Kingdom

Oct 1996 - Jun 1998

Government College University, Lahore

BA, Majors: Economics, Statistics, Persian (Optional) · Economics, Statistics, Persian (Optional) · Lahore, Pakistan

Certifications & licenses

Quality Health Safety And Environment Awareness

Information Security Awareness

AWS Certified Cloud Practitioner

Google Cloud Platform Fundamentals - Core Infrastructure

Statistics

Experience

Total positions 18

Experience in Information Technology 10 y

Avg length 1 y 1 m

Longest experience 3 y 8 m

Global Experience

Countries worked in 4 (Pakistan, United Arab Emirates, United States, United Kingdom)

Primary country Pakistan

Expertise

Recent roles Managing Consultant - Project Manager, Principal Consultant - Project Manager, Technical Product Manager

Main industries Information Technology, Telecommunication, Banking and Finance

Main business areas Information Technology, Operations, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 4

Profile

Created

May 2025

Last Update

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Muhammad based?

Muhammad is based in Lahore, Pakistan and prefers 100% remote projects.

What languages does Muhammad speak?

Muhammad speaks the following languages: Urdu (Native), English (Advanced), Punjabi (Intermediate), German (Elementary).

How many years of experience does Muhammad have?

Muhammad has at least 20 years of experience. During this time, Muhammad has worked in at least 15 different roles and for 16 different companies. The average length of individual experience is 1 year and 1 month. Note that Muhammad may not have shared all experience and actually has more experience.

What roles would Muhammad be best suited for?

Based on recent experience, Muhammad would be well-suited for roles such as: Managing Consultant - Project Manager, Principal Consultant - Project Manager, Technical Product Manager.

What is Muhammad's latest experience?

Muhammad's most recent position is Managing Consultant - Project Manager at Visionet Systems Inc..

What companies has Muhammad worked for in recent years?

In recent years, Muhammad has worked for Visionet Systems Inc., InstaCare, Digitify, and FasePro LLC.

Which industries is Muhammad most experienced in?

Muhammad is most experienced in industries like Information Technology, Telecommunication, and Banking and Finance. Muhammad also has some experience in Manufacturing, Healthcare, and Food and Beverage.

Which business areas is Muhammad most experienced in?

Muhammad is most experienced in business areas like Information Technology, Operations, and Project Management. Muhammad also has some experience in Business Intelligence, Customer Service, and Quality Assurance.

Which industries has Muhammad worked in recently?

Muhammad has recently worked in industries like Information Technology, Manufacturing, and Healthcare.

Which business areas has Muhammad worked in recently?

Muhammad has recently worked in business areas like Information Technology, Operations, and Project Management.

What is Muhammad's education?

Muhammad holds a Bachelor in Computing Science from Staffordshire University and a Bachelor in Economics, Statistics, Persian (Optional) from Government College University, Lahore.

Does Muhammad have any certificates?

Muhammad has 4 certificates. Among them, these include: Quality Health Safety And Environment Awareness, Information Security Awareness, and AWS Certified Cloud Practitioner.

What is the availability of Muhammad?

Muhammad is immediately available full-time for suitable projects.

What is the rate of Muhammad?

Muhammad's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.