Joan M.-COO / Operating Partner
Check rate
Experience
Operating Partner / Entrepreneur
Freelance
I’m an interim executive (COO / Operating Partner) specialising in operational transformation, performance improvement and crisis / high-pressure situations.
Recent projects include:
- Tyleia: Entrepreneurial partnership providing BPO/ITO and staffing services across EMEA & Asia (11+ delivery countries). Built strategic vision and roadmap for multi-country expansion. Bootstrapped operations and structured governance framework.
- Tyleia TCO (UAE): On-demand digital staffing platform. Bootstrapping.
- Villa Jolam (PH): Luxury Real estate / Construction & Hospitality management .
- Kobee (BE): Saas CI/CD for IBM ecosystem / Product positionning and turnaround .
- Ladang Sri Harapan (MY): Palm Oil provider - Performance + contractors mgt - Design et deployment.
- OneOneOne (FR): Fractional COO - Scaling B2C digital service in the safety industry
Group Executive Director
Intelcia
BPO/CRM leader with multi-entity P&L governance across 20+ countries. Reporting to the CEO, I led Intelcia’s international expansion and post-M&A transformation, building a unified global organisation focused on performance, innovation and scalable growth.
Strategic Growth & Expansion
- Designed and executed expansion strategy, opening 6 new markets and developing delivery centres across EMEA and LatAm.
- Built strategic partnerships and joint ventures in Eastern Europe and the Middle East to accelerate expansion.
- Launched a Partnership Business Unit, generating €11.5M in revenue within 3 months and expanding delivery capacity without additional CAPEX.
Operational Transformation & Performance
- Designed and deployed a global operating model enabling 10× revenue growth (€60M to €750M) and a tenfold increase in headcount (3,000 to 35,000 FTEs).
- Created and implemented the global P&L steering process, supporting financial visibility and profitability across 20+ entities.
- Oversaw operational due diligence, acquisition readiness, and post-M&A integrations across multiple SME and mid-cap transactions (Indian Ocean, North Africa, Southern Europe, Caribbean)..
Leadership & Change Management
- Interim GM in Madagascar (1,200 FTEs): restored operations during a major crisis (plague outbreak + political instability).
- Rebuilt the global commercial organisation (roles, KPIs, CRM), generating over 15% organic growth.
- Drove the adoption of AI, BI and new management models, improving performance and decentralisation.
Interim CxO / Transformation Executive
G&J Consulting
Crisis & Interim Leadership
- Appointed as Regional CEO (Interim) of an NGO microfinance SaaS provider in Kyrgyzstan; transformed it into a profitable social enterprise, expanding into Zambia and Malawi.
- Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth.
- Interim CIO for a luxury travel group in France: migrated legacy IT to a cloud/SaaS architecture, cutting operating costs and increasing uptime.
- Oversaw logistics operations for a major e-commerce player in the Philippines during Black Friday and Christmas peaks — ensured delivery and performance under critical constraints.
Operational & Strategic Transformation
- Led strategic modelling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia, optimising logistics, inventory, and procurement.
- Conducted a full logistics audit and restructuring for an Oil & Gas firm in Romania — achieved major cost savings through reorganisation, automation, and reduced breakage.
- Delivered transformation programmes for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalisation aligned with post-merger strategies.
Transformation Consultant / Director
Management Consulting firms
Numerous projects in the Telecom, Media and Financial services sectors - Andersen Consulting (now Accenture), Arthur Andersen (now BearingPoint).
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Banking and Finance, Tourism, Automotive, Chemical, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Strategy, Business Intelligence, Human Resources, Information Technology, and Logistics.
Summary
Senior interim executive specialising in turnaround, scale-up and complex transformations. Hands-on leader brought into ambiguous or distressed situations to quickly clarify priorities, stabilise cash and teams, and restore performance.
Interim mandates delivered with immediate availability, full P&L and cash ownership, direct access to the CEO and shareholders, and decision-making authority over operations, finance and leadership.
Skills
- Strategy & Scaling
- Global Expansion
- Operating Model Design
- P&L Management
- M&A & Post-Merger Integration
- Global Operations
- Platform Operations
- Supply Chain & Logistics
- Data Operations At Scale
- Ai-Enabled Transformation
- Multicultural & Distributed Teams
- B2b Partnerships
- Board-Level Stakeholder Management
Languages
Education
RSM Erasmus University
MBA · International Management · Netherlands
Ecole Polytechnique
Engineer (MEng) · Mathematics and IT · France
Certifications & licenses
Aveta Business Institute
Business Strategy & Financial Performance
INSEAD
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Joan speaks the following languages: French (Native), English (Advanced).
Joan has at least 28 years of experience. During this time, Joan has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 7 years. Note that Joan may not have shared all experience and actually has more experience.
Based on recent experience, Joan would be well-suited for roles such as: Operating Partner / Entrepreneur, Group Executive Director, Interim CxO / Transformation Executive.
Joan's most recent position is Operating Partner / Entrepreneur at Freelance.
In recent years, Joan has worked for Freelance and Intelcia.
Joan is most experienced in industries like Professional Services, Banking and Finance, and Tourism. Joan also has some experience in Automotive, Chemical, and Energy.
Joan is most experienced in business areas like Operations, Strategy, and Business Intelligence. Joan also has some experience in Human Resources, Information Technology, and Logistics.
Joan has recently worked in industries like Professional Services, Agriculture, and Construction.
Joan has recently worked in business areas like Operations, Strategy, and Finance.
Joan holds a Master in International Management from RSM Erasmus University and a Master in Mathematics and IT from Ecole Polytechnique.
Joan has 3 certificates. These include: Six Sigma - Black Belt, Business Strategy & Financial Performance, and Project Management Professional (PMP).
Joan will be available full-time from January 2027.
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