Joan Moreau - COO / Operating Partner

Q: Where is Joan based?

Joan is based in Manila, Estonia and can operate in on-site , hybrid , and remote work models.

Q: What languages does Joan speak?

Joan speaks the following languages: French (Native), English (Advanced) .

Q: How many years of experience does Joan have?

Joan has at least 28 years of experience. During this time, Joan has worked in at least 4 different roles and for 3 different companies . The average length of individual experience is 7 years . Note that Joan may not have shared all experience and actually has more experience.

Q: What is Joan's latest experience?

Joan's most recent position is Independent Interim Executive / Operating Partner / Entrepreneur at Freelance .

Q: What companies has Joan worked for in recent years?

In recent years, Joan has worked for Freelance and Intelcia .

Q: Which industries is Joan most experienced in?

Joan is most experienced in industries like Professional Services , Banking and Finance , and Automotive . Joan also has some experience in Chemical , Energy , and Retail .

Q: Which business areas is Joan most experienced in?

Joan is most experienced in business areas like Strategy , Operations , and Business Intelligence . Joan also has some experience in Human Resources , Information Technology , and Logistics .

Q: Which industries has Joan worked in recently?

Joan has recently worked in industries like Professional Services .

Q: Which business areas has Joan worked in recently?

Joan has recently worked in business areas like Operations , Strategy , and Finance .

Recommended expert

Manila, Estonia

Experience

Jul 2024 - Present

1 year 9 months

Hybrid

Independent Interim Executive / Operating Partner / Entrepreneur

Freelance

I’m an interim executive (COO / Operating Partner) specialising in operational transformation, performance improvement and crisis / high-pressure situations.

Oct 2016 - Jul 2024

7 years 10 months

Morocco

Hybrid

Group Executive Director

Intelcia

BPO/CRM leader with multi-entity P&L governance across 20+ countries. Reporting to the CEO, I led Intelcia’s international expansion and post-M&A transformation, building a unified global organization focused on performance, innovation and scalable growth.

Strategic Growth & Expansion

Designed and executed expansion strategy, opening 6 new markets and developing delivery centers across EMEA and LatAm.
Built strategic partnerships and joint ventures in Eastern Europe and the Middle East, to accelerate expansion.
Launched a Partnership Business Unit, generating €11.5M in revenue within 3 months and expanding delivery capacity without additional CAPEX.

Operational Transformation & Performance

Designed and deployed a global operating model enabling 10× revenue growth (€60M to €750M) and a tenfold increase in headcount (3,000 to 35,000 FTEs).
Created and implemented the global P&L steering process, supporting financial visibility and profitability across 20+ entities.
Oversaw operational due diligence, acquisition readiness, and post-M&A integrations across multiple SME and mid-cap transactions (Indian Ocean, North Africa, Southern Europe, Caribbean)..

Leadership & Change Management

Interim GM in Madagascar (1,200 FTEs): restored operations during major crisis (plague outbreak + political instability).
Rebuilt the global commercial organisation (roles, KPIs, CRM), generating above 15% organic growth.
Drove adoption of AI, BI and new management models, increasing performance and decentralisation.

Jan 2005 - Sep 2016

11 years 9 months

Hybrid

Interim CxO / Transformation Executive

G&J Consulting

Crisis & Interim Leadership

Parachuted as Regional CEO (Interim) of an NGO microfinance SaaS provider in Kyrgyzstan; converted it into a profitable social enterprise, expanding into Zambia and Malawi.
Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth.
Interim CIO for a luxury-travel group in France: migrated legacy IT to cloud/SaaS architecture, cutting operating costs and increasing uptime.
Oversaw logistics operations for a major e-commerce player in the Philippines during Black Friday and Christmas peaks — secured delivery and performance under critical constraints.

Operational & Strategic Transformation

Led strategic modeling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia, optimizing logistics, inventory, and procurement.
Conducted full logistics audit and restructuring for an Oil & Gas firm in Romania — achieved major cost savings through reorganization, automation, and breakage reduction.
Delivered transformation programs for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalization aligned with post-merger strategies.

Jan 1997 - Dec 2003

7 years

Transformation Consultant / Director

Numerous projects in the Telecom, Media and Financial services sectors.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Banking and Finance, Automotive, Chemical, Energy, and Retail.

Professional Services

Banking and Finance

Automotive

Chemical

Energy

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Strategy, Operations, Business Intelligence, Human Resources, Information Technology, and Logistics.

Strategy

Operations

Business Intelligence

Human Resources

Information Technology

Logistics

Summary

Senior interim executive specialised in turnaround, scale-up and complex transformations. Hands-on leader brought into ambiguous or distressed situations to rapidly clarify priorities, stabilise cash and teams, and restore performance.

Interim mandates executed with immediate start, full P&L and cash ownership, direct access to CEO and shareholders, and decision authority over operations, finance and leadership.

Skills

Strategy & Scaling
Global Expansion
Operating Model Design
P&l Management
M&a & Post-merger Integration
Global Operations
Platform Operations
Supply Chain & Logistics
Data Operations At Scale
Ai-enabled Transformation
Multicultural & Distributed Teams
B2b Partnerships
Board-level Stakeholder Management

Languages

French

Native

English

Advanced

Education

Oct 2003 - Feb 2005

RSM Erasmus University

MBA · International Management · Netherlands

Sep 1994 - Jun 1997

Ecole Polytechnique

Engineer (MEng) · Mathematics and IT · France

Certifications & licenses

Six Sigma - Black Belt

Aveta Business Institute

Business Strategy & Financial Performance

INSEAD

Project Management Professional (PMP)

PMI

Statistics

Experience

Total positions 4

Experience in Professional Services 19.5 y

Avg length 7 y

Longest experience 11 y 8 m

Global Experience

Countries worked in 1 (Morocco)

Primary country Morocco

Expertise

Recent roles Independent Interim Executive / Operating Partner / Entrepreneur, Group Executive Director, Interim CxO / Transformation Executive

Main industries Professional Services, Banking and Finance, Automotive

Main business areas Strategy, Operations, Business Intelligence

Qualifications

Highest degree Master

Certifications earned 3

Profile

Created

January 2026

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Joan based?

Joan is based in Manila, Estonia and can operate in on-site, hybrid, and remote work models.

What languages does Joan speak?

Joan speaks the following languages: French (Native), English (Advanced).

How many years of experience does Joan have?

Joan has at least 28 years of experience. During this time, Joan has worked in at least 4 different roles and for 3 different companies. The average length of individual experience is 7 years. Note that Joan may not have shared all experience and actually has more experience.

What roles would Joan be best suited for?

Based on recent experience, Joan would be well-suited for roles such as: Independent Interim Executive / Operating Partner / Entrepreneur, Group Executive Director, Interim CxO / Transformation Executive.

What is Joan's latest experience?

Joan's most recent position is Independent Interim Executive / Operating Partner / Entrepreneur at Freelance.

What companies has Joan worked for in recent years?

In recent years, Joan has worked for Freelance and Intelcia.

Which industries is Joan most experienced in?

Joan is most experienced in industries like Professional Services, Banking and Finance, and Automotive. Joan also has some experience in Chemical, Energy, and Retail.

Which business areas is Joan most experienced in?

Joan is most experienced in business areas like Strategy, Operations, and Business Intelligence. Joan also has some experience in Human Resources, Information Technology, and Logistics.

Which industries has Joan worked in recently?

Joan has recently worked in industries like Professional Services.

Which business areas has Joan worked in recently?

Joan has recently worked in business areas like Operations, Strategy, and Finance.

What is Joan's education?

Joan holds a Master in International Management from RSM Erasmus University and a Master in Mathematics and IT from Ecole Polytechnique.

Does Joan have any certificates?

Joan has 3 certificates. These include: Six Sigma - Black Belt, Business Strategy & Financial Performance, and Project Management Professional (PMP).

What is the availability of Joan?

Joan is immediately available full-time for suitable projects.

What is the rate of Joan?

Joan's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.