Dominik S.-AI Product Owner & IT Project Manager
Check rate
Experience
Project Manager
rhome
Project management for the coordination and implementation of features for a SaaS platform. Responsible for Customer Success. Customers: Porsche, Audi, ADAC, Drees & Sommer.
Use of:
- Notion
- Claude
- Lovable
- SaaS
Technical Product Owner
Telefonica
Technical Product Owner within SAFe. Led the transition from the legacy CRM system to Salesforce Cloud, acting as the interface between business and architecture.
Transformation Project – Implementation of New Cloud CRM (TELEFONICA O²)
- Technical Product Owner as part of the Radical IT Transformation (RAITT)
- Responsible for migrating CRM from legacy systems to Salesforce Console
- Optimization of the E2E flow (from CPQ to Service Console)
- Backlog maintenance, prioritization, epic-to-feature derivation, and feature ownership according to SAFe
- Requirements management with business analysts and integration of new products into interface systems
- Optimization of service processes (change and in-life scenarios) for fixed-line, digital, and mobile products
- Conducting system demos for each product increment for top management, stakeholder management, and ensuring customer-focused software delivery
Product Owner
Philips
Lead Product Owner for IoT household appliances. I was responsible for the app that connected the kitchen appliances and allowed data to be controlled and retrieved in real time.
Connected Household Appliances – Mobile App Development & IoT (PHILIPS)
- Lead Product Owner for connected household appliances and the NutriU mobile app
- End-to-end responsibility: ideation, design, development, and global rollout
- Management of two cross-functional teams (Android, iOS, Firmware) with up to 16 members
- Close collaboration with hardware development and international stakeholders (Europe, Asia)
- Conducting data analyses (user and health data) to improve product features
- Roadmap development, stakeholder management, and coordination of global release processes
Product Owner & Project Manager
BKS Bank
As Lead Product Owner, I transformed traditional banking into digital solutions. Ideas I designed were transferred into production. These included web applications and mobile apps (Android & iOS).
Implementation of an Omnichannel Solution – 3 Banking Products (BKS BANK)
- Product Owner for an international omnichannel banking platform in cooperation with a FinTech partner
- Introduction of a new web application with interfaces to core systems and simplified processes
- Creation of user stories, timelines, and roadmaps in an agile environment
- Project management of business analysis, marketing coordination, presentations, and stakeholder communication
- Derivation of measures to increase the conversion rate through usage analyses
- Successful go-live after two years → significant increase in time-to-market and ROI
Project Manager
Stuttgarter Versicherung
The main tasks were the introduction of new software for the customer service center and the implementation of a new intranet.
Customer Service Center Optimization – Telephone System (STUTTGARTER VERSICHERUNG)
- Project Manager for the introduction of a softphone system → replacement of all hardware phones
- Execution of the intranet migration, including the transfer of all content and user requirements
- Management of the upgrade of new ACD software for automatic call distribution
- Gathering requirements, selecting the provider, and managing a development team
- Agile way of working in cross-functional teams with a focus on customer center optimization
Process Manager
VPV Versicherungen
Over the five years, I worked on IT projects such as the introduction of a DWH, intranet migration, CRM optimization, and ACD software development.
Customer Service Center Process Optimization – Telephone System & Data Warehouse (VPV VERSICHERUNG)
- Process and IT Project Manager during my dual study program and subsequent permanent employment
- Assisted with the introduction of new ACD software (call routing)
- Contributed to the DWH implementation: gathering requirements and handing them over to developers
- Participated in intranet migrations and the introduction of new knowledge management solutions
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Insurance, Information Technology, Telecommunication, Automotive, and Construction.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Product Development, Customer Service, Marketing, and Business Intelligence.
Summary
Senior Product Owner with over 13 years of experience translating complex business requirements into scalable software and AI-powered solutions. Proven expertise in designing RAG structures (Retrieval-Augmented Generation), LLM integrations, and AI agent workflows to automate processes and speed up delivery. Extensive experience working at the intersection of business stakeholders, enterprise architects, and engineering teams in international settings.
Skills
- Team Lead
- Requirements Engineering
- Iot
- Ai
- Prototyping
- App Development
- Banking & Insurance
- Agile
- Communication
- Stakeholder Management
- Project Management
- Process Analysis
- Customer Service
- Saas
- Crm
- Mobile Apps (Android & Ios)
Languages
Education
FU Hagen
Master of Science · Business Administration · Hagen, Germany
Duale Hochschule Baden-Württemberg
Bachelor of Arts · Business Administration · Stuttgart, Germany
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Dominik is based in Mostar, Bosnia and Herzegovina and can operate in on-site, hybrid, and remote work models.
Dominik speaks the following languages: German (Native), Croatian (Native), English (Advanced).
Dominik has at least 15 years of experience. During this time, Dominik has worked in at least 5 different roles and for 6 different companies. The average length of individual experience is 3 years and 6 months. Note that Dominik may not have shared all experience and actually has more experience.
Based on recent experience, Dominik would be well-suited for roles such as: Project Manager, Technical Product Owner, Product Owner.
Dominik's most recent position is Project Manager at rhome.
In recent years, Dominik has worked for rhome, Telefonica, and Philips.
Dominik is most experienced in industries like Banking and Finance, Insurance, and Telecommunication. Dominik also has some experience in Information Technology, Automotive, and Construction.
Dominik is most experienced in business areas like Information Technology, Project Management, and Product Development. Dominik also has some experience in Customer Service, Marketing, and Business Intelligence.
Dominik has recently worked in industries like Telecommunication, Information Technology, and Automotive.
Dominik has recently worked in business areas like Information Technology, Product Development, and Project Management.
Dominik holds a Master in Business Administration from FU Hagen and a Bachelor in Business Administration from Duale Hochschule Baden-Württemberg.
Dominik is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 9 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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