Adis Pućurica - Customer Service Specialist

Q: Where is Adis based?

Adis is based in Bihać, Bosnia and Herzegovina .

Q: What languages does Adis speak?

Adis speaks the following languages: Bosnian (Native), German (Advanced), English (Advanced) .

Q: How many years of experience does Adis have?

Adis has at least 11 years of experience. During this time, Adis has worked in at least 7 different roles and for 6 different companies . The average length of individual experience is 2 years and 6 months . Note that Adis may not have shared all experience and actually has more experience.

Q: What is Adis's latest experience?

Adis's most recent position is Customer Service Specialist – E-Commerce with B2C & B2B at Upway .

Q: What companies has Adis worked for in recent years?

In recent years, Adis has worked for Upway , SupportYourApp , Colpari , Telus International , and Virtual Pal .

Q: Which industries is Adis most experienced in?

Adis is most experienced in industries like Education , Retail , and Information Technology . Adis also has some experience in Government and Administration , Telecommunication , and Professional Services .

Q: Which business areas is Adis most experienced in?

Adis is most experienced in business areas like Customer Service and Sales .

Q: Which industries has Adis worked in recently?

Adis has recently worked in industries like Retail , Information Technology , and Government and Administration .

Q: Which business areas has Adis worked in recently?

Adis has recently worked in business areas like Customer Service and Sales .

Recommended expert

Bihać, Bosnia and Herzegovina

Experience

Feb 2025 - Oct 2025

9 months

Customer Service Specialist – E-Commerce with B2C & B2B

Upway

Proficient with various CRM systems like Zendesk, Freshdesk, Gorgias, Jira, Monday.com, Shopify, etc.
Analytical thinker
Team player
Structured work style
Strong service orientation

May 2023 - Jan 2025

1 year 9 months

Consultant Specialist – E-Commerce

SupportYourApp

Team player
Structured work style
Strong service orientation

Oct 2022 - May 2023

8 months

Customer Service Specialist – E-Commerce

Colpari

Nov 2021 - Oct 2022

1 year

Customer Support Specialist – IT & Telecommunications

Telus International

Mar 2021 - Aug 2021

6 months

Virtual Assistant – Service Brokerage

Virtual Pal

Mar 2020 - Jan 2022

1 year 11 months

Migrant Assistant & Deputy Team Leader

International Organization for Migration

Feb 2015 - Jan 2020

5 years

Online English Teacher & German Teacher – ESL & DaF/DaZ

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Education, Retail, Information Technology, Government and Administration, Telecommunication, and Professional Services.

Education

Retail

Information Technology

Government and Administration

Telecommunication

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service and Sales.

Customer Service

Sales

Summary

Dedicated NGO activist and humanist with experience in international organizations.

Freelance English-German teacher in full-time and part-time roles, with strong communication skills and intercultural competence.

Highly adaptable, eager to learn, and team-oriented, with the ability to quickly adapt to new work environments.

Proficient with various CRM systems like Zendesk, Freshdesk, Gorgias, Jira, Monday.com, Shopify, etc. Analytical thinker, team player, structured work style, and a strong service orientation.

Languages

Bosnian

Native

German

Advanced

English

Advanced

Education

Oct 2014 - Jun 2016

Bihać Medical Vocational School

Diploma in Health and Nursing · Health and Nursing · Bihać, Bosnia and Herzegovina

Oct 2013 - Jun 2018

University of Medical Sciences Bihać

Bachelor of Medical Sciences, focus on Nursing and Healthcare · Medical Sciences · Bihać, Bosnia and Herzegovina

Oct 2006 - Jun 2010

Bihać High School

Bihać, Bosnia and Herzegovina

Certifications & licenses

Diploma in Health and Nursing

University of Medical Sciences Bihać

Statistics

Experience

Total positions 7

Experience in Education 5 y

Avg length 1 y 7 m

Longest experience 4 y 11 m

Expertise

Recent roles Customer Service Specialist – E-Commerce with B2C & B2B, Consultant Specialist – E-Commerce, Customer Service Specialist – E-Commerce

Main industries Education, Retail, Information Technology

Main business areas Customer Service, Sales

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Adis based?

Adis is based in Bihać, Bosnia and Herzegovina.

What languages does Adis speak?

Adis speaks the following languages: Bosnian (Native), German (Advanced), English (Advanced).

How many years of experience does Adis have?

Adis has at least 11 years of experience. During this time, Adis has worked in at least 7 different roles and for 6 different companies. The average length of individual experience is 2 years and 6 months. Note that Adis may not have shared all experience and actually has more experience.

What roles would Adis be best suited for?

Based on recent experience, Adis would be well-suited for roles such as: Customer Service Specialist – E-Commerce with B2C & B2B, Consultant Specialist – E-Commerce, Customer Service Specialist – E-Commerce.

What is Adis's latest experience?

Adis's most recent position is Customer Service Specialist – E-Commerce with B2C & B2B at Upway.

What companies has Adis worked for in recent years?

In recent years, Adis has worked for Upway, SupportYourApp, Colpari, Telus International, and Virtual Pal.

Which industries is Adis most experienced in?

Adis is most experienced in industries like Education, Retail, and Information Technology. Adis also has some experience in Government and Administration, Telecommunication, and Professional Services.

Which business areas is Adis most experienced in?

Adis is most experienced in business areas like Customer Service and Sales.

Which industries has Adis worked in recently?

Adis has recently worked in industries like Retail, Information Technology, and Government and Administration.

Which business areas has Adis worked in recently?

Adis has recently worked in business areas like Customer Service and Sales.

What is Adis's education?

Adis holds a Bachelor in Medical Sciences from University of Medical Sciences Bihać.

Does Adis have any certificates?

Adis has 1 certificate: Diploma in Health and Nursing.

What is the availability of Adis?

Adis is immediately available full-time for suitable projects.

What is the rate of Adis?

Adis's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.