Recommended expert
Büsra Cengiz-Operations Manager
Check rate
Experience
Sep 2024 - Jan 2026
1 year 5 monthsVienna, Austria
Operations Manager
Barth Riesenrad GmbH
Position Summary
Operations Manager at Barth Riesenrad GmbH
Industries
Food and Beverage
Business Areas
Human Resources
Operations
Procurement
- Operational management of the take-away stand
- Purchasing, price comparisons, ordering goods and materials
- Quality control and ensuring compliance with legal requirements
- Staff training, shift scheduling and team point of contact
- Implementing own ideas and management directives
- Troubleshooting supply shortages, IT issues and staff absences
Mar 2023 - Apr 2025
2 years 2 monthsAustria
Customer Service Agent
DHL Cross-Border Solutions Austria
Position Summary
Customer Service Agent at DHL Cross-Border Solutions Austria
Industries
Transportation
Business Areas
Customer Service
Operations
- Handling national and international B2B and B2C customers
- Processing inquiries, complaints, investigations and escalations
- Collaborating with internal departments and international partners
- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Reporting, CRM documentation and operational support for returns
- Process optimization to improve customer satisfaction
- Experience with CRM systems (e.g. Salesforce)
- Basic knowledge of customer relations, POS systems and inventory management software
Oct 2020 - Feb 2023
2 years 5 monthsAustria
Co-Worker
IKEA
Position Summary
Co-Worker at IKEA
Industries
Retail
Business Areas
Customer Service
- Providing personal assistance to customers at the service desk and handling inquiries by phone
- Handling complaints and escalations
- Quickly learning new software and digital systems
- Maintaining and updating customer data in the CRM system
- Collaborating with sales, warehouse and other departments to ensure smooth operations
Sep 2015 - Oct 2020
5 years 2 monthsVienna, Austria
Florist
Blumen B&B R.Bigl GmbH
Position Summary
Florist at Blumen B&B R.Bigl GmbH
Industries
Retail
Business Areas
Marketing
Procurement
- Arranging flowers (bouquets, centerpieces, wreaths)
- Plant knowledge and care
- Designing creative flower arrangements, seasonal sales promotions and product displays
- Responsible for ordering supplies, cash reconciliation and inventory
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Retail, Transportation, and Food and Beverage.
Retail
Transportation
Food and Beverage
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Procurement, Marketing, Customer Service, Operations, and Human Resources.
Procurement
Marketing
Customer Service
Operations
Human Resources
Skills
- Proficient With Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Experience With Crm Systems (E.g. Salesforce)
- Basic Knowledge Of Customer Relations, Pos Systems And Inventory Management Software
- Comfortable With Email And Online Communication Tools
- Quick To Adapt To New Software And Digital Systems
Languages
German
NativeTurkish
NativeEnglish
AdvancedFrench
ElementaryEducation
NMS Selzergasse
Vienna, Austria
BORG-Hegelgasse
Vienna, Austria
AHS Auf der Schmelz
Vienna, Austria
...and 1 more
Statistics
Experience
Total positions 4
Experience in Retail 7.5 y
Avg length 2 y 9 m
Longest experience 5 y 1 m
Global Experience
Countries worked in 1 (Austria)
Primary country Austria
Expertise
Recent roles Operations Manager, Customer Service Agent, Co-Worker
Main industries Retail, Transportation, Food and Beverage
Main business areas Procurement, Marketing, Customer Service
Qualifications
Profile
Created
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Büsra based?
Büsra is based in Vienna, Austria and prefers 100% remote projects.
What languages does Büsra speak?
Büsra speaks the following languages: German (Native), Turkish (Native), English (Advanced), French (Elementary).
How many years of experience does Büsra have?
Büsra has at least 10 years of experience. During this time, Büsra has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 3 years and 7 months. Note that Büsra may not have shared all experience and actually has more experience.
What roles would Büsra be best suited for?
Based on recent experience, Büsra would be well-suited for roles such as: Operations Manager, Customer Service Agent, Co-Worker.
What is Büsra's latest experience?
Büsra's most recent position is Operations Manager at Barth Riesenrad GmbH.
What companies has Büsra worked for in recent years?
In recent years, Büsra has worked for Barth Riesenrad GmbH, DHL Cross-Border Solutions Austria, and IKEA.
Which industries is Büsra most experienced in?
Büsra is most experienced in industries like Retail, Transportation, and Food and Beverage.
Which business areas is Büsra most experienced in?
Büsra is most experienced in business areas like Procurement, Marketing, and Customer Service. Büsra also has some experience in Operations and Human Resources.
Which industries has Büsra worked in recently?
Büsra has recently worked in industries like Retail, Transportation, and Food and Beverage.
Which business areas has Büsra worked in recently?
Büsra has recently worked in business areas like Customer Service, Operations, and Human Resources.
What is Büsra's education?
Büsra attended NMS Selzergasse.
What is the availability of Büsra?
Büsra is immediately available full-time for suitable projects.
What is the rate of Büsra?
Büsra's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Büsra?
To hire Büsra, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 856-1016 €
Market avg: 856-1016 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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