Büsra Cengiz - Operations Manager for Retail and Service

Recommended expert

Vienna, Austria

Check rate

Experience

Sep 2024 - Jan 2026

1 year 5 months

Vienna, Austria

Operations Manager

Barth Riesenrad GmbH

Operational management of the take-away stand
Purchasing, price comparisons, ordering goods and materials
Quality control and ensuring compliance with legal requirements
Staff training, shift scheduling and team point of contact
Implementing own ideas and management directives
Troubleshooting supply shortages, IT issues and staff absences

Mar 2023 - Apr 2025

2 years 2 months

Austria

Customer Service Agent

DHL Cross-Border Solutions Austria

Handling national and international B2B and B2C customers
Processing inquiries, complaints, investigations and escalations
Collaborating with internal departments and international partners
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Reporting, CRM documentation and operational support for returns
Process optimization to improve customer satisfaction
Experience with CRM systems (e.g. Salesforce)
Basic knowledge of customer relations, POS systems and inventory management software

Oct 2020 - Feb 2023

2 years 5 months

Austria

Co-Worker

IKEA

Providing personal assistance to customers at the service desk and handling inquiries by phone
Handling complaints and escalations
Quickly learning new software and digital systems
Maintaining and updating customer data in the CRM system
Collaborating with sales, warehouse and other departments to ensure smooth operations

Sep 2015 - Oct 2020

5 years 2 months

Vienna, Austria

Florist

Blumen B&B R.Bigl GmbH

Arranging flowers (bouquets, centerpieces, wreaths)
Plant knowledge and care
Designing creative flower arrangements, seasonal sales promotions and product displays
Responsible for ordering supplies, cash reconciliation and inventory

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Transportation, and Food and Beverage.

Retail

Transportation

Food and Beverage

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Procurement, Marketing, Customer Service, Operations, and Human Resources.

Procurement

Marketing

Customer Service

Operations

Human Resources

Skills

Proficient With Microsoft Office (Word, Excel, Outlook, Powerpoint)
Experience With Crm Systems (E.G. Salesforce)
Basic Knowledge Of Customer Relations, Pos Systems And Inventory Management Software
Comfortable With Email And Online Communication Tools
Quick To Adapt To New Software And Digital Systems

Languages

German

Native

Turkish

Native

English

Advanced

French

Elementary

Education

NMS Selzergasse

Vienna, Austria

BORG-Hegelgasse

Vienna, Austria

AHS Auf der Schmelz

Vienna, Austria

...and 1 more

Statistics

Experience

Total positions 4

Experience in Retail 7.5 y

Avg length 2 y 9 m

Longest experience 5 y 1 m

Global Experience

Countries worked in 1 (Austria)

Primary country Austria

Expertise

Recent roles Operations Manager, Customer Service Agent, Co-Worker

Main industries Retail, Transportation, Food and Beverage

Main business areas Procurement, Marketing, Customer Service

Qualifications

Profile

Created

March 2026

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Frequently asked questions

Have questions? Find more information here.

Büsra is based in Vienna, Austria and prefers 100% remote projects.

Büsra speaks the following languages: German (Native), Turkish (Native), English (Advanced), French (Elementary).

Büsra has at least 10 years of experience. During this time, Büsra has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 3 years and 7 months. Note that Büsra may not have shared all experience and actually has more experience.

Based on recent experience, Büsra would be well-suited for roles such as: Operations Manager, Customer Service Agent, Co-Worker.

Büsra's most recent position is Operations Manager at Barth Riesenrad GmbH.

In recent years, Büsra has worked for Barth Riesenrad GmbH, DHL Cross-Border Solutions Austria, and IKEA.

Büsra is most experienced in industries like Retail, Transportation, and Food and Beverage.

Büsra is most experienced in business areas like Procurement, Marketing, and Customer Service. Büsra also has some experience in Operations and Human Resources.

Büsra has recently worked in industries like Retail, Transportation, and Food and Beverage.

Büsra has recently worked in business areas like Customer Service, Operations, and Human Resources.

Büsra attended NMS Selzergasse.

Büsra is immediately available full-time for suitable projects.

Daily Rate Distribution

0 2 4 6 8

<€800 €800-960 €960-1120 €1120-1280 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Daily rate avg. 908 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 840 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.