Kenneth (Michel) Vreden-Content Moderator
Check rate
Experience
Content Moderator
Telus International
- Review and classify multimodal content (text, video, audio) based on platform policies and Trust & Safety standards.
- Identify, flag, and escalate sensitive or harmful material to maintain community integrity.
- Maintain consistent quality through calibration sessions and performance reviews.
- Provide policy feedback to improve accuracy and user experience.
- Key Skills: Policy enforcement, risk assessment, data labeling, quality monitoring.
Research Support Specialist
Labcorp
- Supported global clinical trials by validating research data and ensuring protocol compliance.
- Coordinated with medical professionals and data teams to ensure documentation accuracy.
- Conducted audit preparation and discrepancy resolution under GCP standards.
- Key Skills: Data accuracy, research compliance, cross-functional coordination.
Customer Support Representative – Dutch Market
Nike
- Delivered top-tier multilingual support via chat, phone, and email for Dutch-speaking customers.
- Achieved average CSAT score above 90% through active listening, empathy, and timely resolution.
- Handled returns, refunds, and escalations within CRM and ERP systems (Salesforce, Zendesk).
- Provided real-time product advice and troubleshooting to ensure customer retention.
- Key Skills: CRM systems, problem-solving, KPI performance, product support.
Sales Representative / Sales Manager
XTG SA & D.A.F. Polska
- Developed international B2B networks across the Netherlands, Belgium, Suriname, and the Caribbean.
- Led client acquisition and retention, achieving consistent revenue growth targets.
- Managed multilingual negotiations and business development strategy.
- Key Skills: Client relationship management, negotiation, strategic sales.
Entrepreneur & Event Manager
PsEVENT 09 / PS & CO Management / FADER CUT
- Founded and managed event production companies in the Netherlands and Poland.
- Oversaw logistics, vendor contracts, and marketing campaigns for large-scale events.
- Maintained financial discipline and cross-border coordination.
- Key Skills: Project management, leadership, marketing operations.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Automotive, Retail, Information Technology, Healthcare, and Pharmaceutical.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Marketing, Operations, Project Management, Sales, Customer Service, and Quality Assurance.
Summary
Multilingual Customer Support and Content Operations professional with 10+ years of international experience across technology, e-commerce, and research sectors. Adept at resolving complex client issues, moderating digital content, and ensuring compliance with global standards (GDPR, Trust & Safety, and data accuracy). Known for clear communication, empathy, and strong analytical thinking in fast-paced and cross-cultural environments. Recognized for balancing quality, compliance, and customer satisfaction in every interaction.
Skills
Experienced In Remote Collaboration And International Communication
Skilled In Handling Confidential And Sensitive Data
Proficient With Crm, Ticketing, And Moderation Platforms: Salesforce, Zendesk, Jira, Confluence, Internal Policy Tools
Compliance-Focused: Gdpr, Trust & Safety, And Platform Integrity Assurance
Languages
Education
Hogeschool Eindhoven
Bachelor of Hotel Management · Hotel Management · Eindhoven, Netherlands
SKB Eindhoven
Eindhoven, Netherlands
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Kenneth is based in Wrocław, Poland and prefers 100% remote projects.
Kenneth speaks the following languages: Dutch (Native), German (Advanced), English (Advanced), Polish (Elementary).
Kenneth has at least 30 years of experience. During this time, Kenneth has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 6 years. Note that Kenneth may not have shared all experience and actually has more experience.
Based on recent experience, Kenneth would be well-suited for roles such as: Content Moderator, Research Support Specialist, Customer Support Representative – Dutch Market.
Kenneth's most recent position is Content Moderator at Telus International.
In recent years, Kenneth has worked for Telus International, Labcorp, Nike, and XTG SA & D.A.F. Polska.
Kenneth is most experienced in industries like Professional Services, Automotive, and Retail. Kenneth also has some experience in Information Technology, Healthcare, and Pharmaceutical.
Kenneth is most experienced in business areas like Marketing, Operations, and Project Management. Kenneth also has some experience in Sales, Customer Service, and Quality Assurance.
Kenneth has recently worked in industries like Automotive, Retail, and Information Technology.
Kenneth has recently worked in business areas like Sales, Customer Service, and Quality Assurance.
Kenneth holds a Bachelor in Hotel Management from Hogeschool Eindhoven.
The availability of Kenneth needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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