Doaa Abdelghafar-Technical Project/Program manager, Scrum Master& Agile Coach, Release Train Engineer
Check rate
Experience
Technical Program Manager/Agile Coach
Visa
- Drove two cross-functional engineering teams within the SAFe framework to deliver backend and integration solutions for Visa’s Terminal Management and Cybersource Onboarding platforms
- Served as Program Coach for ten teams within the Platform Services organization, advancing Agile maturity, delivery alignment, and a culture of continuous improvement
- Orchestrated Agile ceremonies including Product Manager syncs, metrics reviews, inspect-and-adapt sessions, system demos, and leadership workshops to strengthen transparency, collaboration, and delivery performance
- Championed the rollout of the Re-imagine Work@Visa scaled delivery framework within the Agile Transformation Team, improving collaboration and delivery predictability
- Increased release frequency 18× per quarter by synchronizing distributed teams and developing a comprehensive release guide
- Partnered with the Release Manager to standardize deployments across Visa Data Center, AWS, and Mobile platforms
- Led teams to close all security findings and embed remediation into BAU, achieving zero open issues by mid-2024
- Directed the Security Findings Program across the portfolio, ensuring visibility, accountability, and progress tracking
- Supported the roll out of the OKR framework and led quarterly reviews to align execution with business goals
- Strengthened communication across distributed teams, removed blockers, and advocated for continuous improvement and automation
- Delivered on demand workshops for teams with raising maturity and adoption of best practices
- Co-founded a Center of Excellence and Agile Community of Practice to promote continuous learning and alignment
- Partnered with SRE and InfoSec teams on multi-region rollout and security initiatives to enhance reliability and compliance
Scrum Master
KONUX GmbH
- Led and coached three cloud delivery teams, including two cross-functional engineering teams and one data platform team building cloud-native services
- Improved delivery workflows across product, engineering, and hardware teams, reducing bottlenecks and cross-team delays
- Coordinated between Data Science, Ops, and platform teams to streamline model handoff and reduce time from development to production
- Developed a Feature Development Process to streamline delivery from ideation to release, improving coordination across product, engineering, hardware, design, operations, customer success, and marketing
- Drove Agile adoption by mentoring cross-functional teams, fostering ownership, and accelerating iteration cycles
- Defined key metrics with the Architect and implemented a DORA dashboard for data-driven decisions
- Guided Product Managers in scoping MVPs, planning releases, and aligning features with business goals
- Facilitated Program Reviews to enhance transparency and collect early feedback across product, engineering, data, and hardware
Scrum Master/Release Manager
European Computer Telecoms, ECT
- Led four engineering teams, including three cross-functional engineers and one platform team, delivering internal tools and client-facing solutions
- Directed releases of ECT’s communication platform for international clients including Total Play and Proximus, improving client satisfaction and delivery reliability
- Implemented sprint health dashboards to enable data-driven planning and improve delivery consistency across sprints
- Coordinated multi-team release cycles, reducing deployment delays and increasing release readiness across cross-functional teams
- Drove coding standards and quality controls, enhancing development efficiency and delivery practices
- Transitioned the platform team to a Scrum-Ban model, increasing flexibility and throughput in core network development
Scrum Master/Delivery Lead for Vodafone Greece Account
Vodafone Shared Services (VOIS)
- Led end-to-end delivery of the My Vodafone app for the Greek market, managing 20+ cross-functional engineers across Cairo, Athens, and the UK
- Scaled the internal microservices team within VOIS from 3 to 22 engineers and drove Agile adoption to improve delivery performance and cross-regional collaboration
- Delivered the My Vodafone app to the Greek market in October, improving customer satisfaction and receiving strong feedback post-launch
- Introduced a Kanban-based demand tracking process using Confluence, improving visibility and delivery flow
- Customized Jira workflows and dashboards to enhance tracking, reporting, and sprint management across distributed teams
- Drove customer review meetings to improve progress transparency, surface risks, and align dependencies across stakeholders
- Coordinated with five other Scrum Masters to align frontend (Web, Mobile) and backend teams, ensuring delivery consistency across domains
- Founded an Agile Club within VIS (Technology Enterprise System) to promote Agile education and best practices adoption across teams
TechWomen Emerging Leader
U.S. Department of State's Bureau of Educational and Cultural Affairs
- Selected as one of 5 women representing Egypt from 1,200+ applicants for a leadership exchange program in San Francisco
- Collaborated with entrepreneurs and mentors from leading companies including Google, LinkedIn, and Twitter
- Awarded funding for “She is Back!”, an initiative fostering collaboration between Arab and Bay Area women entrepreneurs
Scrum Master Intern
Lyft
- Supported the Supply-Levers team in adopting Scrum practices, following mentorship with the Marketplace team
- Created an internal Agile framework wiki to standardize onboarding and improve consistency across teams
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Education, Government and Administration, Telecommunication, Information Technology, Banking and Finance, and Manufacturing.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Product Development, and Operations.
Summary
A servant leader with a Computer Science background and hands-on experience as an Agile Coach and Technical Program Manager. Experienced in guiding cross-functional teams through transformation, delivery, and collaboration across cultures and complex environments. Focused on connecting people and strategy, bringing structure where it’s needed, and enabling teams to deliver with transparency, focus, and trust. Driven by the belief that digital transformation and AI can make organizations not only faster but also more human and sustainable. I lead with empathy, integrity, and curiosity, empowering teams to grow and deliver with purpose.
Skills
- Project Planning And Delivery
- Risk And Change Management
- Cross-Functional Team Leadership
- Agile And Hybrid Frameworks (Scrum, Kanban, Safe, Lean)
- Stakeholder Management
- Coaching And Mentoring
- Jira And Confluence
- Collaboration
- Adaptability
- Continuous Improvement
- Leadership And Transformation
- Upskilling In Automation And Generative Ai
Languages
Education
Arab Academy for Science & Technology
Pre-master, Master's degree courses · Advanced Software Engineering · Cairo, Egypt · 3.4 out of 4.0
Helwan University
Bachelor in Computer Science · Computer Science and Information systems · Cairo, Egypt
Certifications & licenses
Mastering Generative AI For Product Innovation
Stanford University
AI For Everyone
Andrew Ng
AWS Cloud Practitioner Essentials Training
AWS
Badass Agile Coaching Skills Masterclass
Bob Galen
Web 3 And Blockchain Fundamentals
INSEAD
Certified Agile Scaling Practitioner
Certified Google Project Management
Coursera
Certified System Thinking Associate
CSTA
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Doaa speaks the following languages: English (Advanced), German (Intermediate).
Doaa has at least 11 years of experience. During this time, Doaa has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 10 months. Note that Doaa may not have shared all experience and actually has more experience.
Based on recent experience, Doaa would be well-suited for roles such as: Technical Program Manager/Agile Coach, Scrum Master, Scrum Master/Release Manager.
Doaa's most recent position is Technical Program Manager/Agile Coach at Visa.
In recent years, Doaa has worked for Visa, KONUX GmbH, European Computer Telecoms, ECT, and U.S. Department of State's Bureau of Educational and Cultural Affairs.
Doaa is most experienced in industries like Education, Government and Administration, and Telecommunication. Doaa also has some experience in Information Technology, Banking and Finance, and Manufacturing.
Doaa is most experienced in business areas like Project Management, Information Technology, and Product Development. Doaa also has some experience in Operations.
Doaa has recently worked in industries like Education, Government and Administration, and Information Technology.
Doaa has recently worked in business areas like Project Management, Information Technology, and Operations.
Doaa holds a Master in Advanced Software Engineering from Arab Academy for Science & Technology and a Bachelor in Computer Science and Information systems from Helwan University.
Doaa has 9 certificates. Among them, these include: Mastering Generative AI For Product Innovation, AI For Everyone, and AWS Cloud Practitioner Essentials Training.
Doaa is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 24 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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