Christoph Lücke - Digital strategy for future-proof operations
Experience
Digital strategy for future-proof operations
Financial services provider
- Analysis, design & roadmap development
- Facilitation, innovation consulting, program design
- Digital operations, future vision, strategy design and activation, automation strategy, IT alignment
- Focus & prioritization: aligning digital transformation to a coordinated, agreed, and sustainable agenda for 2030
Strategy workshop: consultant skills
Consulting firm
- Interactive development of action options for developing a consultant mindset and skillset
- Workshop design and facilitation
- Consultant mindset, digitalization skills, strategy development
- Clarity & commitment: kickstart and alignment for sustainable consultant development
Process optimization and restructuring assessment
Telecommunications
- Analysis and evaluation of a large-scale process optimization and restructuring initiative
- Responsible for focus on processes, structures & transformation
- Process optimization, assessment, risk management
- Transparency & decision certainty: review and evaluation for a sustainable decision on the restructuring concept
Data innovation initiative for sales management
Financial services provider
- Planning, design, and support of a data-centered application to manage field sales
- Digitalization consulting, workshop facilitation & coaching
- Consulting, digitalization, data strategy, coaching
- Focus & risk mitigation: user-validated concept idea and confirmation/implementation of a data lab
Innovation development
Accident insurance association
- Planning, implementation, and support of innovation initiatives and parallel development of an innovation lab based on practical experience
- Innovation and digitalization consulting, moderation & coaching
- Innovation management, consulting, digitalization, coaching
- Focus & prioritization: validated innovation process and secured investment decision
Agile Process Automation
Financial Services Provider
- Design, planning, and support of the implementation of operational processes using workflow technologies
- Developing and rolling out the collaboration model between business units, requirements management, and IT
- Lead consulting, facilitation & coaching
- Process management, BPM, workflow automation, agile process development
- Driving force & alignment: Set visionary frameworks and secured commitment of all stakeholders to an agile way of working for faster and more efficient service processes
Design and iterative implementation of an innovation workshop
Accident Insurance Association
- Vision and strategy development for a new innovation unit
- Defining focus areas, deriving measures for implementation, and gradually establishing the innovation workshop
- Innovation and digitalization consulting, facilitation & coaching
- Innovation management, consulting, digitalization, coaching
- Commitment & drive: Built the innovation team's engagement through a vision of future innovation, information exchange, and interactive design of their innovation process
Process-oriented IT management, vision, strategy and implementation
Accident Insurance Association
- Strategy development, alignment, and action planning for the implementation of a new, agile IT operating model
- Process, innovation, and digitalization consulting, facilitation & coaching
- Process management, consulting, IT management, strategy, digitalization, data management
- Clarity & accountability: Provided alignment for the targeted future readiness of the IT organization and prioritization
Process automation strategy – auditing and implementation support
Healthcare
- Reviewing and evaluating the process automation strategy, identifying options and measures, planning implementation and supporting execution (PoC)
- Process and digitalization consulting, facilitation & coaching, auditing
- Process management, consulting, process automation, digitalization, document management, IT architectures
- Risk minimization & prioritization: Ensured the decision for a jointly agreed and validated automation strategy
Digital operating model for a leading wealth advisory firm
Financial Services Provider
- Analysis, optimization, architecture, design & automation of operational processes
- Process management consulting, coaching, facilitation, innovation consulting, program management
- Digital operations, process design and digitization, process automation
- Focus & prioritization: Orientation, responsibility and alignment of digital transformation to an agreed sustainable agenda
Introduction of Agile Process Design in Network Operations
Energy & Utilities
- Vision & Scoping, innovation workshops, and agile process planning for selected network operation processes
- Facilitator, coach, and innovation consulting
- Process management, agile process design, innovation methods, Design Thinking
- Clarity & Activation: Commitment to a validated and jointly developed guide for agile process design, activation, and embedding
Re-design of Network Service Processes – Process Planning and Development of Network Construction Projects
Energy & Utilities
- Planning, analysis, design, and implementation management of a network service area for process automation with BPMS
- Process management consulting, process planning, developing a process vision, process analysis and process re-design, and agile development organization
- Process management, process re-design, process automation
- Focus & Risk Mitigation: Securing investments in an extensive automation program through sustainable and comprehensive digital design of grid connection processes
Process Planning – Asset Lifecycle and Mobile Capture and Processing of Switching States in the Low-Voltage Network
Energy & Utilities
- Process analysis and design of asset lifecycle processes (repair, maintenance, new construction, notifications) with a special focus on mobile technologies
- Process consulting, process surveying, process modeling, process analysis, process design, and process implementation planning
- Consulting, project management, program planning, effort estimation
- Focus & Decision Confidence: Involving all stakeholders/decision-makers and ensuring the decision for a mobility strategy for field service
Business Process Management – Strategy, Roadmap, and Implementation Planning
Energy & Utilities
- Situation assessment, BPM strategy development, roadmap planning based on best practices, and implementation planning
- Process management consulting, program planning, project planning, and inspiration workshops
- Process management, consulting, project management, program planning, effort estimation
- Orientation & Decision: Transparency and confidence when selecting options for scaling grid asset operations
Cross-Company Community of Practice "intelligent utility company"
Energy & Utilities
- Idea generation, design, conception, and planning of a CoP, business model generation, and implementation planning
- Program planning, project planning, consulting
- Process management, consulting, project/program management
- Networking & Exchange: A community of like-minded people for creative idea exchange and collaboration
Program planning - network information management
Energie & Versorgung
- Program planning to introduce an information management system in the asset management and asset service of a distribution system operator
- Program structuring, project structuring and description, program and project planning in terms of schedule, performance, and budget
- Program planner, project manager, consultant
- Consulting, project management, program planning, effort estimation, asset management
- Activation & engagement: transparency, responsibility, and commitment to implementing the data strategy in network and asset operations
Network data management in network and asset service – process analysis, architecture and target process design, stage concept
Energie & Versorgung
- Conducting a process analysis in the network and asset management area of a large energy provider with the goal of developing a stage concept for implementing a network data management solution
- Consultant, business analyst, requirements manager, IT/business coordinator, project manager
- Consulting, process management, network service, asset service, requirements management
- Focus & activation: laid the foundation for future intelligent data provisioning and use, validated future scenarios and engaged all leaders
Line inquiry processes – process analysis, stage concept and definition
Energie & Versorgung
- Conducting a process analysis in the line inquiry area of a large energy provider with the goal of developing a stage concept for implementation
- Defining and documenting requirements for the first stage
- Consultant, business analyst, requirements manager, IT/business coordinator
- Process management, line inquiries, requirements management
- Prioritization & decision certainty: laid the foundation for a modern, digital information capability and activated implementation
Consultant and facilitator for digital innovation and transformation
cni-digital
- Strategies for digital, service-oriented and data-driven operating models
- Innovations for digital business processes and services
- Skills for agile implementation, activation and scaling of digital business processes
- Architect of digital future: developing structures, processes and capabilities that make organizations scalable and adaptable
- Bridge-builder between business and IT to shape new technological automation possibilities
- Focus on digital strategies, operating models, process innovation, automation, data & AI innovation and innovation systems
Business process optimization – optimization of energy service processes
Energie & Versorgung
- Inventory of organization/processes/times/costs, development of potentials and implementation planning
- Process management consulting, coaching
- Process management, consulting, process optimization
- Impact: 10% savings potential across the department: commitment to a process efficiency program through transparent design, selection and approval of appropriate measures
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Information Technology, Energy, Banking and Finance, Utilities, and Insurance.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Strategy, Business Intelligence, Operations, Project Management, and Quality Assurance.
Summary
I am an amplifier for innovation. As a consultant, co-innovator, and coach, I am passionate about collaboratively shaping your digital future and supporting innovators.
Whether through strategic consulting, innovative process workshops, or inspiration and sparring for new digital possibilities, I shape the future by developing creative, forward-looking solutions together with you.
I act as a bridge between business and IT. I help integrate new automation technologies with business challenges through collaborative process and technology design.
I am a focused generalist with 25+ years of professional experience, looking at the whole and end-to-end processes for targeted customer value. My work is defined by a methodical and professional approach and the ambition to solve problems pragmatically and creatively together.
Skills
Strategies For Digital, Service-oriented, And Data-driven Operating Models
Innovation For Digital Business Processes And Services
Capabilities For Agile Implementation, Activation, And Scaling Of Digital Business Processes
Digital Strategies And Operating Models: Envisioning Future Scenarios, Defining Capabilities, Activating Roadmaps
Process Innovation And Automation: Rethinking Services And Processes, Designing User-centered Solutions, Intelligently Orchestrating And Automating Them (Intelligent Automation)
Data And Ai Innovation And Ai Collaboration: Crafting Data Strategies, Enabling Human-centered Ai Applications
Innovation Systems And Culture: Cultivating Creativity, Promoting Co-creation, Empowering Teams
Architect Of Digital Future: Developing Structures, Processes, And Capabilities That Make Organizations Scalable And Adaptable
Understanding Complexity, Creating Clarity: Recognizing Patterns And Developing Comprehensible, Connected Concepts
Shaping Change, Unleashing Impact: Activating Change With Structural Depth And Creative Ease
Opening Spaces For Potential And Growth: Creating Environments Where Clarity Emerges, Potentials Become Visible, And Teams Exceed Expectations
Leadership And Strategy
Management Consulting Digitalization
Innovation Consulting And Facilitation
Energy And Utilities
Financial Services
Public Administration
Languages
Statistics
Experience
Global Experience
Expertise
Profile
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