Armin Beuth-Wimmer-Interim Manager
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Experience
Interim Manager
Self-employed
Head of Service & Technical Support
RCT Power GmbH
- Global service start-ups and maintenance for energy storage systems / backup power supplies for PV systems
- Commercial, operational, and strategic alignment
- Disciplinary and technical personnel and budget responsibility
- Ensuring process quality for commissioning, maintenance, repair, and spare parts management
- Building and optimizing the service organization
- Project management
- Acquisition of services, products, and training
- Contract drafting and agreements for external service providers and suppliers
- Organizing product training for customers and external service providers
- Identifying and analyzing customer requirements and market information for after-sales strategies
- Compliance with and design of SLA agreements
Head of International Service
ENGIE Refrigeration GmbH
- Global service start-ups and maintenance for refrigeration technology / chillers
- Commercial, operational, and strategic alignment
- Disciplinary and technical personnel and budget responsibility
- Ensuring process quality for commissioning, maintenance, repair, and spare parts management
- Building and optimizing the service organization
- Quote preparation
- Technical documentation
- Project management
- Acquisition of services, products, and training
- Contract drafting and agreements for external service providers and suppliers
- Organizing product training for customers and external service providers
- Identifying and analyzing customer requirements and market information for after-sales strategies
- Compliance with and design of SLA agreements
Head of After Sales Service in DACH region
GOHL-KTK GmbH
- Service startup and maintenance for cooling tower systems
- Commercial, operational, and strategic alignment
- Ensuring process quality for commissioning, maintenance, repair, and spare parts management
- Disciplinary and technical personnel and budget responsibility
- Building and optimizing the service organization
- Quote preparation
- Technical documentation
- Project management
- Acquisition of services, products, and training
- Contract drafting and agreements for external service providers and suppliers
- Identifying and analyzing customer requirements and market information for after-sales strategies
- Compliance with and design of SLA agreements
- KPI implementation with appropriate reporting
Head of After Sales Service in Substation Automation
ABB AG
- Commercial, operational, and strategic alignment
- Ensuring process quality for maintenance, repair, and spare parts management
- Disciplinary and technical personnel and budget responsibility
- Building and optimizing the service organization
- Quote preparation
- Technical documentation
- Project management
- Acquisition of services, products, and training
- Contract drafting and agreements for external service providers and suppliers
- Identifying and analyzing customer requirements and market information for after-sales strategies
- Compliance with and design of SLA agreements
- Participation in national and international trade shows and exhibitions
- Special tasks: factory contracts for procurement, HR staffing concept, export control for specific areas, representation of ABB AG in Germany
Head of Service and Project Management for Measurement Technology in the Photovoltaic Industry
GP Solar GmbH
- Commercial, operational, and strategic management of a global service team
- Ensuring process quality for maintenance, repair, spare parts handling, and calibration
- Disciplinary and technical personnel and budget responsibility
- Establishing and optimizing the global service organization
- Technical documentation
- Project management
- Acquisition of services and service training
- Contract drafting and agreements for external service providers and suppliers
- Attending domestic and international trade shows and exhibitions
- Export control
Interim Manager Service / Customer Service / After Sales
KomSiNet GmbH & Co. KG
- Implementation of suitable QM reporting, ticketing system, complaint management, and CRM tool
- Improvement of service structure, process design, and reporting
- Commercial after-sales, operational, and strategic direction
- Creation of a customer satisfaction analysis
- Definition of target agreements for employees
- Recruitment of specialized personnel according to requirements
- Contract drafting and agreements for external service providers and suppliers
Head of Customer Service for Measurement Technology in High Voltage
Baur Prüf- und Messtechnik GmbH
- Commercial, operational, and strategic management of a global customer service
- Ensuring process quality for maintenance, repair, spare parts handling, and calibration
- Disciplinary and technical personnel and budget responsibility
- Implementation of 1st/2nd/3rd level support and a ticketing system for fault history
- Acquisition of services and service training
- Contract agreements with suppliers and global trade agencies
- Coordination of suppliers
- Participation in domestic and international trade shows and exhibitions
Transfer company for professional reorientation
Siemens AG
Head of Service Function in the Banking Environment at the Frankfurt/M. Site
Siemens Telekommunikations Service GmbH & Co. OHG
- Responsible for the commissioning department in system and product business
- Disciplinary and technical personnel and budget responsibility
- Involvement in socially responsible restructuring
- Acquisition of services
- Temporary staffing for assembly and maintenance
- Escalation and complaint management
- Managing key accounts
- Preparation of quotes and monthly forecasts for sales and order intake
- Achieving agreed business goals and quality improvements with partners from sales, development, and production
Head of Order Management and Processes, Central Region
Siemens Telekommunikations Service GmbH & Co. OHG
- Responsible for the entire order processing in the systems and product business
- Disciplinary and technical personnel and budget responsibility
- Economic and on-time scheduling
- Implementation and optimization of processes
- Adaptation of market-oriented processes
- Improved results through reduced throughput times
- Providing service manuals and documentation
- Purchasing services including contract agreements
- Drafting internal service policies and communications
- Analyzing customer satisfaction and deriving measures
Assembly Manager Frankfurt/M. and Darmstadt
Siemens Telekommunikations Service GmbH & Co. OHG
- Responsible for the commissioning department in the systems and product business
- Disciplinary and technical personnel and budget responsibility
- Building an assembly team for carrier sales
- Commissioning and training at customer sites
- Qualification of assigned staff
- Socially responsible restructuring
- Negotiations and development talks with customers, representatives, and distributors
Head of Service for Wetzlar and Fulda
Siemens AG
- Responsible for all service and maintenance in the systems and product business
- Disciplinary and technical personnel and budget responsibility
- Achieving successful business results during the pilot phase with a responsible manager
- Acting as Sales Manager's deputy
- Collecting and analyzing market data on competitor activities
- Preparing quotations
Project Manager for Systems Business with Top Banking Clients
Siemens AG
- Lead project manager in systems business for key banking clients
- Developing an international service master agreement with centralized remote handling involving all Siemens AG country units
- Bringing international experience into the project
Head of Service, Saxony Region (Chemnitz and Dresden)
Siemens AG
- Responsible for service and maintenance in the systems business
- Disciplinary and technical personnel and budget responsibility
- Socially responsible restructuring
- Sustainable customer retention
- Acquisition of services
- Contract agreements with subcontractors
- Asset management
- Key account management
Project Manager and Product Specialist for Trading / Executive System
Siemens AG
- Worldwide deployment in Asia, South America, North America, the Middle East, South Africa, and Europe
- Established a service structure and spare parts supply
- Built an intercultural network
- Prepared service documentation
- Conducted user and service trainings
- Provided technical support
- Crisis management
- Ensured sustainable customer loyalty during market launch
- Excellent crisis management using global resources
Systems Specialist and Service Technician
Siemens AG
- Inspection and troubleshooting processes for telecommunication systems
Electrical Fitter in Workshop Operations
Siemens AG
Industry Experience
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Experienced in Manufacturing, Energy, Telecommunication, Information Technology, and Banking and Finance.
Business Area Experience
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Experienced in Operations, Customer Service, Project Management, Quality Assurance, Human Resources, and Sales.
Skills
- Several Years In A Management Role With Technical And Disciplinary Responsibility (Up To 50 Employees, Direct Report And €40m P.a.)
- Planning And Organizational Skills
- Results-oriented Work Style
- Versatile And Adaptable
- Quality Management
- Certified As An Internal Auditor
- Experience In Financial And Investment Planning, Rationalization And Efficiency Improvement, Cost-benefit Analysis
- Broad Knowledge In Customer Service, After Sales, Service Processes, And Acquisition Of Services
- Entrepreneurial Thinking
- Global Service Experience Through Foreign Assignments, E.g., 8 Months In The Usa And Building An International Customer Service And Support Structure In Asia
- Experience With Erp Systems (Baan, Sap)
- Project Management
- Export Control
- Contract Drafting, Purchasing With Suppliers And Service Providers
- Procurement / Plant Contracts
Languages
Education
Siemens AG
Apprenticeship completed as a telecommunications electronics technician · Frankfurt, Germany
Siemens AG
Apprenticeship completed as a telecommunications installer · Frankfurt, Germany
Eduard Spranger School
Secondary school diploma · Secondary school (Realschule) · Frankfurt, Germany
Certifications & licenses
Legal and content design of maintenance contracts
ERP LN fundamentals
Berlitz Intensive English in Dublin
Audit competency certificate according to DIN ISO 19011
Quality management representative certificate DIN EN ISO 9000:2000 ff.
Leadership Culture, Siemens as Corporate Citizen
Increasing management effectiveness
Business processes
Successful service business management
Business processes and controlling
Project leadership
Internal auditor
Statistics
Experience
Expertise
Qualifications
Profile
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