Aisha Ibrahim - Insurance Verification & Prior Authorization Specialist

Q: Where is Aisha based?

Aisha is based in Kaduna, Nigeria and prefers 100% remote projects.

Q: What languages does Aisha speak?

Aisha speaks the following languages: English (Advanced), Hausa (Advanced) .

Q: How many years of experience does Aisha have?

Aisha has at least 4 years of experience. During this time, Aisha has worked in at least 3 different roles and for 3 different companies . The average length of individual experience is 1 year and 2 months . Note that Aisha may not have shared all experience and actually has more experience.

Q: What is Aisha's latest experience?

Aisha's most recent position is Insurance Verification & Prior Authorization Specialist at Integrated Medical Group .

Q: What companies has Aisha worked for in recent years?

In recent years, Aisha has worked for Integrated Medical Group , Virtual Care Network , Healthcare Solutions, and Inc. .

Q: Which industries is Aisha most experienced in?

Aisha is most experienced in industries like Healthcare .

Q: Which business areas is Aisha most experienced in?

Aisha is most experienced in business areas like Customer Service , Operations , and Project Management .

Q: What is Aisha's education?

Aisha holds a Doctorate in Medical Laboratory Technician from Shehu Idris College of Health Science and Technology .

Q: Does Aisha have any certificates?

Aisha has 3 certificates . These include: Adminstrative Assistant , Medical Billing and coding , and Virtual Assistant .

Recommended expert

Kaduna, Nigeria

Check rate

Experience

Aug 2023 - Dec 2023

5 months

Insurance Verification & Prior Authorization Specialist

Integrated Medical Group

Conducted real-time insurance verifications through Navinet and Availity for 50+ patients per day.
Submitted prior authorization requests through CoverMyMeds, increasing approval success by 25%.
Created documentation templates for efficient claim support within Athena, reducing denials by 18%.
Provided direct patient assistance on payment policies and insurance terms to reduce billing confusion.

Feb 2023 - Jul 2023

6 months

Patient Services Coordinator

Virtual Care Network

Managed appointment flow for primary care, OB/GYN, pediatrics, and cardiology using Athena and Acuity, reducing no-shows by 20%.
Collected patient information ahead of virtual visits and ensured seamless telemedicine prep.
Utilized Availity for pre-visit insurance checks, catching discrepancies early and improving claims success rate.
Supported bilingual patient communications (English/Hausa), improving engagement and care access for Northern Nigerian clients.

Jan 2021 - Aug 2024

3 years 8 months

Telehealth Virtual Assistant

Healthcare Solutions, Inc.

Scheduled 150+ weekly appointments across multiple specialties, optimizing physician calendars using Athena and Calendly.
Verified patient eligibility and benefits using Navinet and Availity, ensuring insurance data accuracy before appointments.
Assisted in prior authorizations through CoverMyMeds, improving authorization turnaround by 30%.
Responded to 200+ patient inquiries weekly via RingCentral and Klara, maintaining a 95% satisfaction rate.
Guided patients in processing copays and insurance payments through online platforms, reducing front-desk workload by 40%.
Maintained real-time patient records with 100% HIPAA compliance, improving audit readiness.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Healthcare.

Healthcare

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, and Project Management.

Customer Service

Operations

Project Management

Summary

Detail-oriented Telehealth Virtual Assistant with 3+ years of experience providing administrative and clinical support across primary care, OB/GYN, cardiology, pediatrics, and wellness specialties. Proven success in patient scheduling, insurance verification (Navinet & Availity), prior authorization (CoverMyMeds), and telemedicine support. Expert in using Athena, Klara, RingCentral, and maintaining accurate, HIPAA-compliant records.

Skills

Athena Ehr & Klara
Patient Intake & Data Management
Communication & Patient Interaction
Appointment Scheduling & Telemedicine Coordination
Hipaa Compliance
Copay Assistance & Billing Support
Time Management & Multitasking
Insurance Verification
Athena
Klara
Navinet
Availity
Covermymeds
Ringcentral
Epic
Cerner
Google Workspace
Microsoft Office
Calendly
Acuity Scheduling

Languages

English

Advanced

Hausa

Advanced

Education

Sep 2008 - Oct 2011

Shehu Idris College of Health Science and Technology

Medical Laboratory Technician · Makarfi, Nigeria

Certifications & licenses

Adminstrative Assistant

Medical Billing and coding

Virtual Assistant

Statistics

Experience

Total positions 3

Experience in Healthcare 3.5 y

Avg length 1 y 5 m

Longest experience 3 y 7 m

Expertise

Recent roles Insurance Verification & Prior Authorization Specialist, Patient Services Coordinator, Telehealth Virtual Assistant

Main industries Healthcare

Main business areas Customer Service, Operations, Project Management

Qualifications

Highest degree Doctorate

Certifications earned 3

Profile

Created

July 2025

Last Update

July 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Aisha based?

Aisha is based in Kaduna, Nigeria and prefers 100% remote projects.

What languages does Aisha speak?

Aisha speaks the following languages: English (Advanced), Hausa (Advanced).

How many years of experience does Aisha have?

Aisha has at least 4 years of experience. During this time, Aisha has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 2 months. Note that Aisha may not have shared all experience and actually has more experience.

What roles would Aisha be best suited for?

Based on recent experience, Aisha would be well-suited for roles such as: Insurance Verification & Prior Authorization Specialist, Patient Services Coordinator, Telehealth Virtual Assistant.

What is Aisha's latest experience?

Aisha's most recent position is Insurance Verification & Prior Authorization Specialist at Integrated Medical Group.

What companies has Aisha worked for in recent years?

In recent years, Aisha has worked for Integrated Medical Group, Virtual Care Network, Healthcare Solutions, and Inc..

Which industries is Aisha most experienced in?

Aisha is most experienced in industries like Healthcare.

Which business areas is Aisha most experienced in?

Aisha is most experienced in business areas like Customer Service, Operations, and Project Management.

What is Aisha's education?

Aisha holds a Doctorate in Medical Laboratory Technician from Shehu Idris College of Health Science and Technology.

Does Aisha have any certificates?

Aisha has 3 certificates. These include: Adminstrative Assistant, Medical Billing and coding, and Virtual Assistant.

What is the availability of Aisha?

Aisha is immediately available part-time for suitable projects.

What is the rate of Aisha?

Aisha's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.