Software as a Service Experts in Essen

• Acquires new B2B customers for an AI SaaS startup in the public tendering space and books product demos with IT decision-makers.
• Qualifies target customers based on a defined ideal customer profile, including discovery, needs analysis, and objection handling.
• Builds domain knowledge in public procurement (EVB-IT, German and EU procurement portals) for conversations on equal footing.

• CHG Meridian AG is a financial company focused on leasing in the areas of IT technology, logistics and medical technology and is regulated by BaFin. One part of the company is Return to Remarketing, where devices delivered to the technology center (notebooks, smartphones, tablets, etc.) are prepared for resale. The project I supported was responsible for enabling damage assessment of returned lease devices, documenting them visually in the form of pictures, enabling invoicing for the customer, and making the pictures available via the in-house customer platform. This was achieved through a combination of in-house development within the internal development department and the use of SaaS products. The second project was the transition of SaaS tendering software, purchased by the business unit, into the operations of the CHG IT department. Evaluation of security questions in relation to BaFin requirements, development of an authorization concept, implementation of single sign-on, documentation of the application in the CHG systems (CMDB, iKnow, etc.) and handover into operations.

Used technologies and methods: NIS2, DORA, agile software development, Scrum, Kanban, ServiceNow, SaaS, MS Teams, MS SharePoint, Active Directory, Entra ID, CMDB, incident management, change management, request management, service level agreement

• Founded technology consulting practice delivering business strategy & operations, digital transformation, and enterprise tech & innovation services to telecommunications, cybersecurity, and IT enterprise clients, leveraging 15+ years of Fortune 500 sector expertise
• Developing digital transformation and modernization strategies for legacy system optimization, cloud-native implementations, and operational process enhancement using proven PRINCE2 and agile methodologies
• Building consulting frameworks for project & product management, portfolio governance, and business coaching services while establishing initial client relationships in EMEA markets

• Iterated an MVP for an autonomous vehicle platform in close collaboration with potential customers
• Conducted comprehensive market research, persona analysis and validation tests

• Architecting and developing SaaS platform for graphical definition and execution of pandas data processing pipelines
• Developed POlyglott, an open-source Python CLI tool for translation workflow management featuring PO file parsing, quality linting with glossary enforcement, and DeepL API integration for machine translation
• Developed web application for material compliance management (EU REACH) using Django and modern web technologies
• Built automated infrastructure platform using Proxmox, Terraform, and Ansible — VM provisioning, configuration management, internal DNS, and fleet-wide security hardening across multiple subnets

• Development of the unified CARIAD E3 2.0 software platform for future mobility
• Stakeholder management
• Synchronization and alignment with solutions (UX, security, data product & mobility services, architecture, software product, integration)
• Workshop and migration management
• Conducting risk matrix analyses
• Tool use: Jira, Confluence, Codebeamer

• Primary point of contact for stakeholders (particularly Group Controlling), responsible for the end-to-end Plan-to-Steer process as well as data-driven corporate planning and performance management using SAP Signavio, SAP Analytics Cloud (SAC), S/4HANA data models, KPI frameworks, reporting, dashboards, self-service BI, and advanced analytics.

• Accountable for requirements and integration management of group-wide SAP BI solutions, including BI standards, data governance, and architecture guidelines.

• Contributed to a global BI transformation program (rollouts, key-user trainings, documentation) to strengthen data literacy and drive continuous improvement.

• Scaled a newly introduced feature from MVP to global rollout within SAP Signavio, reducing customer process modeling time by 40% and increasing NPS from 41 to 63 within two release cycles.

• Re-architected a web application that had grown over years, modularizing tightly coupled components

• Reduced response times from several seconds to <50 ms

• Removed performance bottlenecks

• Simplified architecture so internal teams can implement features on their own again

• Worked on UX design for digital B2B products focused on automotive parts management and logistics.
• Analyzed user scenarios, developed interface concepts, and created interactive high-fidelity prototypes replacing technical documentation to provide development teams clear understanding of product functionality.
• Developed comprehensive UX concepts and design systems tailored to various user roles.
• Optimized user interfaces and business processes to enhance product efficiency and usability.
• Implemented improvements for e-commerce solutions, including advanced search, comparison, and order processing mechanics.
• Streamlined user workflows, increased operational efficiency, and achieved higher user satisfaction.

• Customer service and point-of-sale (cash register) operations
• Inventory management and stock organization
• Strengthened German language skills through daily customer interaction
• Worked collaboratively in a fast-paced, team-oriented environment

• Managing the new BRYCK Startup Alliance Accelerator with a dedicated team of 3 people
• Funnelling startups from all verticals (energy, water, chemicals, materials, proptech and real estate, personalised medicine, secure & intelligent systems) into one unique accelerator structure
• Managing services, supporting connections to other programs and investment opportunities
• Facilitating growth opportunities through pilot programs

• Strategic Product Leadership: Manage end-to-end product lifecycle for diverse clients, acting as a strategic partner to align digital transformation with business goals.
• Full-Cycle Development: Successfully launched two mobile applications and a fully functional e-commerce platform from concept to release, overseeing roadmap, design, and development.
• Operational Efficiency: Developed a custom logistics application focused on supply chain optimization, directly solving client pain points through data-driven operational strategies.
• Knowledge Sharing: Hosting the Productman Podcast, discussing product culture and market trends.

• Administration and enhancement of the SharePoint farm (M.Office 365)
• Migration using ShareGate
• Building a global employee portal
• Development of DMS and customer portal solutions