Shopify Experts in Berlin

• Led 5 cross-functional teams (Product, Engineering, Data, Operations, and Design) across the transportation domain, covering carrier integration, shipment tracking, PUDO, reconciliation, and automation.
• Defined and executed the end-to-end product and integration strategy for 15+ global carriers across Europe and the U.S., ensuring unified APIs.
• Owned the carrier onboarding framework, reducing integration time by 40% through standardization, automation, and improved developer tooling.
• Partnered with major platform customers like Shopify and Wix to analyze EU merchant needs and enhance the shipping and fulfillment experience.
• Led the reconciliation automation initiative, reducing billing discrepancies by 30% and improving invoice validation speed for finance and operations teams.
• Collaborated with data analytics and operations teams to build carrier performance dashboards that improved on-time delivery rates and merchant satisfaction.
• Fostered a strong culture of cross-functional ownership, ensuring seamless collaboration between engineering, product, and external carrier partners.

• Copywriting for the company website in English and German

• Managing the supply chain, delivery and customer service functions.

• Manage, control and optimise operational business processes.

• Establish and maintain supplier relationships (food, packaging, 3Pl, last-mile-carrier), including responsibility for strategic negotiations and contract management.

• Lead initiatives to improve efficiency and ensure quality standards.

• Co-responsibility for product range design, optimisation and innovation.

• Disciplinary and technical management responsibility for 1-5 people.

• Implementation of processes and key performance indicators.

• Successful integration of new suppliers.

• Reduce costs across all functions by more than 20 per cent.

Senior Customer Success professional focused on creating measurable outcomes in complex customer ecosystems where clarity, alignment, and structured value delivery need to be built from the ground up.

• Actively managed a growing revenue portfolio by stabilizing baseline GMV and driving incremental revenue through adoption, enablement and continuous account development.
• Translated customer insights into growth frameworks and measurable business value, enabling brands to increase platform utilization and transactional volume through targeted activations, referral programs, and ongoing engagement.
• Acted as a trusted advisor and strategic sparring partner for top brands, facilitating executive alignment, data-informed decisions, and value-focused initiatives through structured business reviews and account planning.
• Partnered cross-functionally with Sales, Product, and Operations to streamline best practices, improve partner experience, and enhance adoption and business outcomes.
• Moderated customer advisory boards as part of a structured Voice of Customer process, ensuring partner feedback informed product priorities, enablement content, and engagement strategy.

• Oversee delivery of three digital products: Text2Ikon (mobile app), Ludikon & Ikonometer (web apps), and a website relaunch, ensuring alignment with product goals and feature prioritization.
• Define product roadmaps, maintain sprint backlogs, and coordinate cross-functional teams (IT, Website, Graphics) to deliver features on schedule.
• Collaborate with stakeholders, including HR and founders, to translate business needs into product requirements and prioritize features.
• Implement milestone tracking and reporting to monitor product development progress and feature completion, increasing visibility and predictability.
• Develop onboarding and process documentation to accelerate team ramp-up and improve consistency in product delivery.
• Conduct risk assessments of internal workflows and cloud-based systems to ensure compliance with data security standards.
• Organize weekly global syncs, prepare MoMs, and follow up on key action items to ensure cross-team alignment on product goals.

• Developed YourBestChance.io, an AI-powered career resilience platform that leverages advanced machine learning to provide personalized guidance and resources for users.
• Architected and implemented a Retrieval-Augmented Generation (RAG) system supporting three languages, utilizing GPT-based large language models (including OpenAI and Grok variants) integrated with specialized vector databases for efficient semantic search and similarity matching.
• Built an interactive AI chatbot powered by generative AI and RAG pipelines to deliver real-time, context-aware responses and enhance user engagement.
• Optimized data pipelines and AI infrastructure for scalability, ensuring robust performance under increasing loads and reducing latency by 50%.
• Developed comprehensive AI strategies using ML and Gen AI to create customized growth plans; analyzed company data to identify strengths, weaknesses, risks, and opportunities for AI integration.
• Defined ethical frameworks for AI deployment, assessed workforce and leadership upskilling needs, and built phased action plans (short-, mid-, and long-term) with targeted AI integration recommendations.

• Introduced GDPR-compliant AI-driven claim assessment, significantly reducing manual customer support effort
• Built and scaled Hanoi delivery hub
• Migrated infrastructure to AWS
• Introduced Vibe-Engineering / Vibe Coding to reduce headcount dependency and raise productivity

• Leading efforts to stabilize and mature project management practices across the Vendor & Freelancer Management organization (North America & Africa)

• Developing scalable project management structures and baselines, focusing on people, process, and data

• Collaborating with leadership to integrate operational areas and establish global project management standards

• Leading multiple work-streams in community building projects and events

• Driving improvements in project management practices, tools, and processes across the events team

• Collaborating with senior project leads on new practices for project and client relations

• Leading the Demand & Inventory team, ensuring optimal stock levels and demand forecasting across European markets
• Developed forecasting models and optimized replenishment processes, reducing out-of-stock rates and improving stock turnover
• Prepared monthly stock and inventory reports for the Controlling department, including variance analyses and performance insights, providing the basis for financial steering
• Prepared executive-level PowerPoint presentations for board meetings, translating planning data into clear, decision-oriented insights
• Reported directly to the Board of Corporate Brands
• Collaborated cross-functionally with Marketing, Product, and Supply Chain teams to align forecasts with campaign calendars and new product launches
• Drove process improvements and reporting enhancements, increasing forecast accuracy and planning transparency across key stakeholders
• Initiated and led the drive-to-SharePoint integration test case within the English Demand & Inventory team, completed in just 7 days; adopted by the Digital department as a best practice to roll out across all Corporate Brands
• Provided support to the PwC team on a strategy & corporate communication restructuring project
• Successfully implemented a Net Sales Boost Plan across 13 countries within two months, achieving significant revenue growth while simultaneously reducing overstock levels

• Led the marketing project management office focusing on e-commerce projects and coordinated all marketing activities for the Shopware store
• Managed SEM agencies for optimized campaign execution and efficient budget allocation
• Implemented traditional project management with clear work packages and milestone planning
• Carried out SEO optimization measures that led to significant improvements in organic traffic
• Created targeted copywriting for landing pages with high conversion rates
• Established structured processes for landing page creation and content distribution
• Linked marketing activities to e-commerce goals to boost overall performance

• Developed and executed localized marketing campaigns tailored to DACH market nuances
• Boosted regional brand visibility and customer acquisition through paid media and influencer marketing
• Collaborated with cross-functional teams and global leadership to align messaging and growth KPIs
• Played key role in regional partnerships, media outreach, and market research

• Co-founded and built a self-funded platform to help job applicants show credibility to employers.
• Delivered an MVP in under a year, reaching over 800 recurring users and 5 pilot employers, with 65 percent returning in the first month.
• Led discovery, interviews, and large-scale data analysis to validate market demand and define the product’s credibility signals.
• Partnered with engineering to define and validate ML driven credibility signals based on publicly available professional profile data, shaping how candidate trust was assessed and presented to employers.
• Set and tracked team OKRs each cycle to align focus, measure outcomes, and ensure progress stayed tied to business goals.
• Cut scope by around 35 percent through continuous testing to focus on value and extend runway.
• Took on additional responsibilities across hiring, business development, and investor discussions after a co-founder stepped back.
• Demonstrated strong early traction and engagement, extending runway and positioning the product for continued growth.
• Wrapped up full time role once demand was proven and stayed on in a light advisory capacity around roadmap and fundraising.

• Support to define & execute product strategy & scope out first features
• Mentoring CEO in order to guarantee better product alignment

• Founder ownership: Co-founded and led an early-stage D2C fashion concept with full responsibility for product definition, brand fundamentals, and end-to-end e-commerce setup (Shopify).
• Product discovery & validation: Built a direct user feedback loop via Instagram and TikTok, leveraging build-in-public principles to validate assumptions, collect qualitative insights, and iterate on the first hero product (THE PANTS).
• Go-to-market & distribution learning: Rapidly developed hands-on capability in organic social distribution (Instagram, TikTok), learning channel mechanics, content-product fit, and audience engagement from zero in a short time frame.
• Unit economics & feasibility: Conducted deep feasibility and unit-economics analysis (CAC, LTV, return rates, margins, operational complexity) to assess scalability and long-term viability.
• Decision-making under uncertainty: Made a deliberate decision to pause further production based on data, user feedback, and industry benchmarks—prioritising capital efficiency and long-term judgment over momentum.