Ruby Catharin Arokyaswamy-Product Manager
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Experience
Product Manager
Juspay
- Led AI D2C checkout optimization Agent product strategy; instrumented Langfuse for AI evals (task success, latency, cost), iterated on prompts & routing, & drove adoption via cross-team (sales, mktg. & Cust. Success) enablement & 100-merchant launch event
- Led product discovery & built revenue optimization tools, created dashboards with funnel observability using Grafana to track conversion flows, drop-offs, latency, & errors, revenue up by €22.5K+/m
- Built & deployed 3 automation workflows using Claude Code: daily transaction anomaly detection with auto-ticket creation, weekly RCA analysis, monthly feature collation for leadership townhalls, reduced manual effort by 10+ hours/week
- Launched AI voice agent (demo) for e-commerce order & address confirmation/update workflow, designed multi-turn dialogue flows using Pipecat Framework, achieved 71% call pick rate, 100+ Shopify App Store installs
- Owned e2e product lifecycle for 30+ brand (B2B) integrations, collaborate cross-functional teams, ensured payment processing reliability at critical checkout touchpoints, established SLA framework, RCA cadences & ensured 99% SLA adherence
- Led Agile practices as Scrum Master for team of 12, owned sprint & release planning in Jira, established RCA cadences for transaction discrepancy analysis & observability KPIs with Grafana dashboards and delivered 3 major releases on time
MT - Associate Product Manager
Asian Paints
- Conducted market sentiment analysis for retailer engagement campaign, managed €10K budget and delivered 15% MoM growth
- Conducted recommendation engine feature analysis and competitive benchmarking across 1K+ dealer network, identified 5 feature gaps and authored Requirements document
- Translated Requirements doc into Product Requirements Document & Technical Requirements Document with detailed user stories, collaborated with engineering on sprint planning & backlog prioritization, launched feature driving 20% MoM revenue growth
- Influenced senior stakeholders on 8+ ERP UX improvements, prioritized backlogs, resolved 12+ critical issues and reduced customer churn by 20%
- Owned product launch and GTM strategy for new product category, liaised with Growth and Sales teams, drove €34K revenue increase
Product Management Intern
Amazon
- Designed fund workflows - rewards program, researched architecture & identified reusable components, cut approval time by 77%
- Built pre-funded wallet with 3rd party API integration to prevent seller payment defaults, projected cost savings of €30M+ over 3 yrs
- Owned e2e onboarding CX for the loyalty program, authored PRD and user stories, ran A/B tests for UI/UX and drove the MVP pilot with BD, secured €50K in seller onboarding commitments
Software Engineer
TATA Private Limited
- Built RPA workflows using Automation Anywhere for ID verification across Govt. services; achieved 98% accuracy, saved €68K/year
- Led digital transformation for 140+ Government-to-Business service, automated application processing workflows, improved capacity from manual handling to 1K+ applications/day
- owned UX of citizen services portal, aligned compliance, finance & engineering stakeholders of 40+ govt. departments to define requirements and led technical implementation, reduced bounce rate by 20%
- Developed mobile-first app (iOS & Android) for BFSI client, managed UI/UX revamp & funnel optimization, lead generation up 30%
Industry Experience
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Experienced in Banking and Finance, Information Technology, Government and Administration, Chemical, and Manufacturing.
Business Area Experience
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Experienced in Product Development, Project Management, Information Technology, Marketing, and Sales.
Skills
Product Management Skills:
- Product Discovery
- Strategy
- Process Design
- Roadmap
- Prd
- Backlog Prioritization
- Sprint Planning
- Okrs
- Kpis
- Cross-Functional Collaboration
- Gtm Strategy
- Agile/Scrum
- User Research
- Documentation
Technical Skills:
- Sql
- A/B Testing
- Prompt Engineering
- Api Integration
- System Behavior Analysis
- Root-Cause Analysis
- Event Instrumentation
- Data-Driven Decision Making
- Cohort Analysis
Ai & Automation:
- Claude Code
- Openai
- Rpa (Automation Anywhere)
- Low-Code Workflow Automation
- Mcp
Tools:
- Jira
- Confluence
- Figma
- Tableau
- Power Bi
- Grafana
- N8n
- Replit
- Lovable
- Langfuse
- Metabase
Domain Expertise:
- Payments
- Conversion & Revenue Optimization
- Ai Product Management
- Process Automation
- B2b Saas
Languages
Education
Indian Institute of Management Bangalore
Master of Business Administration · Business Administration · Bengaluru, India · 3.01/4
Anna University
Bachelor of Engineering · Engineering, EIE · Chennai, India · 8.77/10
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