Remote Maintenance Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Remote Maintenance
Christian Pestel
Last position:
Project Manager at Kreis Segeberg
- WiNOWiG extensions (digitalization & organization)
- Project management for the WiNOWiG project (regulatory offenses)
- Process optimization and coordination
Emil Ostberg
Last position:
Automation Engineer In House at Prevas AB
Working as an Automation Engineer in Prevas' in-house engineering team. My primary assignment involves developing and expanding ABB 800xA SCADA systems for a large-scale data center project. Responsibilities include SCADA graphic design, alarm management, system integration using OPC UA and Modbus, testing, verification, documentation, and commissioning support. In addition, I contribute to PLC and HMI development projects using Siemens, Rockwell, and ABB platforms and provide 24/7 remote support for industrial customers.
- ABB 800xA & ControlBuilder/ AC800M
- Rockwell Studio 5000 Logix Designer
- Siemens TIA Portal
- ABB 800xA
- Remote Support
- Troubleshooting hardware/software
Thorsten Matzner
Last position:
Odoo Implementer at N.N.
As project manager for the Odoo implementation at a small company, I was responsible for designing, implementing, and training a fully integrated CRM and accounting system. Through structured requirements analysis, precise data migration, and targeted change management, I was able to complete the rollout in just eight weeks. The project led to a significant reduction in manual tasks, faster business processes, and increased real-time transparency.
Main Responsibilities
Requirements analysis and process mapping Configuration of Odoo modules: CRM, Sales, and Accounting Data migration (Excel/CSV → Odoo) and quality control Creation of workflows, automated email rules, and dashboards Conducting training sessions and providing support after go-live Project coordination (budget, schedule, stakeholder communication)
Key Achievements
Full implementation of the Odoo suite within the set timeframe (8 weeks) 30% reduction in accounting time and 25% acceleration of the lead-to-sale flow 100% customer satisfaction after go-live, based on survey results Successful migration of 100% of existing master data without data loss Establishment of a sustainable support infrastructure (3-month post go-live support)
Impact
Improved decision-making through real-time dashboards and automated reports Increased efficiency and cost savings (≈ €8,000/month) Scalability for future growth (additional modules can be integrated seamlessly) Strengthened sales and finance departments through seamless process integration
This summary highlights how I created concrete and measurable value for the company through structured project work, technical expertise, and targeted training.
Alexander Alawi
Last position:
Onsite Support Administrator at Sana Kliniken AG
- Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
- Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
- User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
- VDI support and monitoring with Citrix Director and Aruba Networking
- Endpoint management and policy administration via Ivanti
- Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
- Hardware rollouts for new employees incl. shipping across Germany
- Asset and license management as well as organization of site migrations
Evelynn Matschassek
Last position:
Creative Strategy & Operations Manager at Vite LLC
- Identified and resolved a six-figure fulfillment deficit caused by legacy software misconfigurations and outdated SOPs
- Managed campaign product development and production, coordinating with multiple international stakeholders
- Revised/Created and implemented comprehensive and scalable fulfillment, inventory management, customer relations, and logistics SOPs
Andreas Fischer
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Nabil Shahzad
Last position:
DevOps Engineer & Cloud Architect at PTXRE GmbH
- IaC & Automation: Designed and automated provisioning of about 40 Linux servers and cloud resources using Terraform and Ansible (reducing manual effort by over 80%).
- Container Orchestration: Built and operated two production Kubernetes clusters with 70+ Docker containers to ensure high availability, scalability, and self-healing.
- CI/CD Optimization: Developed and maintained 15+ CI/CD pipelines with Jenkins and GitHub Actions (shortening deployment times from several hours to under 15 minutes).
- OS Hardening & Operations: Automated patch management, OS configuration, and security hardening for 40+ Linux servers with Ansible to improve compliance.
- Monitoring & Alerting: Implemented centralized monitoring and alerting solutions for proactive issue detection and minimized system downtime.
- Cross-Functional Collaboration: Worked across Dev, Ops, and Security teams to establish DevOps best practices and infrastructure-as-code standards.
Mohamad Dib-Skhni
Last position:
Project Engineer at BMW Group AG
- Designed and implemented Azure Kubernetes Clusters, and managed DNS and Firewall solutions, enhancing network security and reliability.
- Led projects using Agile Scrum methodologies to streamline development cycles and improve project efficiency.
- Fostered and maintained relationships with suppliers to ensure timely project deliverables and resource availability.
- Managed continuous integration and delivery (CI/CD) pipelines using Jenkins, Sonar, GitHub, Bitbucket, and Terraform within the BMW Azure Cloud environment.
- Utilized Fortify SSC and Contrast AST for robust application security testing.
- Directed DevOps engineering initiatives on the SAP Business Technology Platform (BTP), focusing on streamlining development and deployment processes.
- Service Now governance, risk und compliance (GRC&IRM).
Sherif Omran
Last position:
Developer at NXP Dresden
- Identified and resolved AUTOSAR violations in master code to ensure compliance with automotive software standards
- Verified product requirements against implementations using DOORS, ensuring full traceability and alignment with ISO 26262
- Managed and refined JIRA tickets, documented processes in Confluence, and maintained version control via GIT/Bitbucket
- Performed post-rebase code cleanup and validation across branches to maintain consistency in automotive software development
- Applied quality management principles to ensure compliance with automotive SPICE/ASPICE processes, including DSP and audio-related software validation
- Leveraged knowledge of Xtensa chips for low-level optimization in automotive C/C++ embedded systems
David Bleyer
Last position:
Acting Partner at Bliestal Consulting UG
- Redesigning cablewise infrastructure with CAT 8.1 keystones, measuring the speed and quality of the new installation with Pockethernet, documentation at a local saddlery
- CAT 8.1 installation and building a data center, site linking, VPN and VLAN configuration for a local car dealership, implementation of IT-Security standards like virus protection (G Data) and firewalling (OPNSense)
- Relocation of a tax office with redesign of the IT infrastructure, virus protection (G Data) and backup solutions (QNAP)
- Planning, conception and implementation of an inhouse data center, BSI-compliant for commercial laundry (including Proxmox-based virtualization of existing infrastructures, QNAP, G Data, OPNSense, APC)
- Implementation and conception of security solutions in the SME sector
- Collaboration on the IT-security concept for the Bremen network of authorities (in the dLAN network)
- Creation of IT-security concept VOIS (modules MESO, KFZ/iKFZ) including audit preparation for KBA
- Expansion of the IT-security concept for the online service for electronic residence registration (eWA) to include use as an eFA (one-for-all) service (nationwide)
- Expansion of the IT-security concept to include modules wos & wvp
- Concept development for the implementation of DIN SPEC 27076 at MSEs and SMEs
- Creation and evaluation of emergency concepts
- Creation and evaluation of response actions and BCM plans
- Assessment of existing business continuity management (ISO 22301)
- Development of BCM strategy options
- Conducting awareness training
Dirk Behringer
Last position:
Senior Consultant Database Administration and SQL at Bliestal Consulting UG
- Complete redesign of IT infrastructure including setup of a server room according to BSI standards, new network concept and planning.
- Development of security concepts and IT security consulting for the DHCP/DNS election sector.
- Support of project management for the customer in the VOIS | MESO area.
- Technical support for setting up the IT infrastructure in new offices, including firewall configuration, router setup and network planning.
- Setup and configuration of the service management and ticket system JIRA.
- Implementation and administration of the Azure (Entra) environment for all employees.
- Setup and administration of the Confluence environment.
- Planning, setup, configuration and administration of the entire Atlassian Collaboration Suite.
- Development of BCM strategy options.
- Development and implementation of measures and creation of BCM plans, as well as evaluation of existing BCM.
Stefan Grotzke
Last position:
Senior Product Manager for Industrial Network Technology and Cyber Security at Krones AG
- Developing new product lines and strategies (Edge Device Readykit) in industrial network technology (greenfield and brownfield)
- Integrating cyber security requirements into products and solutions (secure global remote support for customer plants)
- Asset and lifecycle management for VPN routers and network switches (OS, config.)
- Committee and standardization activities
- Public relations and trade show appearances (Drinktec 2025)
Eyüp Zengin
Last position:
IT Project Manager in Real Estate IT at BNP Paribas
- Technical Lead for iX-Haus and DocuWare: Oversee implementation, customization, and integration of iX-Haus (real estate management software) and DocuWare (document management and workflow automation platform)
- IT Support and Proximity Technical Lead: Manage IT support operations, ensuring timely issue resolution and close collaboration with end-users for onsite and remote technical assistance
- Responsible for migration of asset management tool: Plan, coordinate, and execute the migration of the enterprise asset management system, ensuring data integrity and minimal downtime
- Stakeholder management and status reporting: Maintain regular communication with stakeholders, delivering comprehensive status reports and aligning on project objectives
- Coordination and validation of security measures within projects: Lead the planning and execution of security protocols, including vulnerability assessments and penetration tests, to ensure robust system defenses
Khalid Safee
Last position:
IT Infrastructure Coordinator at SAFEE Technology
- GfK Data center IT Infrastructure project onsite coordinator (Equinix DC FR2/FR7) training FEs in Equinix DC Carla, FNT, Jira Confluence, ServiceNow (Change/Problem/Incident MGMT), DCIM, ITSM, ITIL
- Reporting significant incidents as the on-site technical coordinator and initial point of contact for vendor escort and smart hands
- Utilizing CMDB-GUI, NIQ-Browser, CMDB-Filtering-GUI, OSS-Radar, BigBrother, CheckMK, and TTWOS for 2nd and 3rd level troubleshooting support
- Maintaining MDF, IDF, computer rooms, and closets; coordinating with service desk, reception, and security for visitor access
- Managing asset lifecycle including operation, retirement, stocking, and destruction with proper SanDisk procedures
- Leading footprint data centre optimization and reduction in FR2/FR7; handling network, server, storage, desktop, hosting, IT security, video conferencing, and telephone operations
- Coordinating server relocations, fibre optics/copper cable preparations, CMDB updates, and stakeholder cooperation
- Implementing IT infrastructure design, maintenance, configuration, and construction following Dell/HP/Apple ESD safety precautions
- Single POC for change management network, Star Track, backup & storage, cloud, Linux, Windows, EUS teams & Software Centre installs
- Successfully completed DC Footprint Reduction Project 2021/2022 and GfK New Hardware DC Refresh Initiative
- Planning, configuring, and installing Dematic server rooms and switch configurations in Heusenstamm, Wurzburg, Kahl am Main, and Graz Austria
- Providing on-site media equipment setup for HP, hospitals, manufacturers, and laboratories
- Ensuring professional rack and cable management following best practices
- Maintaining up-to-date plant maps accessible to all teams showing technology space and spare locations
- Offering technical assistance for live events, town halls, forums, streaming, and hybrid events on and off campus
- Providing second level support for Poly video conferencing systems across multiple time zones
- Conducting frequent computer room walkthroughs, recording power, cooling, alarm, security threats, and mapping wireless environment and access points
Sohail Labiq
Last position:
IT System Administrator MDM & MAM at University Medical Center of the Johannes Gutenberg University Mainz
- Mobile Device & Mobile Application Management (MDM & MAM)
- MDM project management to comply with corporate policies
- Integration of new internally and externally hosted software solutions
- MDM & MAM system: Ivanti MobileIron EPMM
- Collaborative documentation processes and coordination of external service providers
- Organization of virtual training sessions for employee development
- Responsible for device administration and software distribution
- Interface management with the infrastructure provider
- Ensuring smooth IT operations
- Incident and change management
- Automation and optimization of IT infrastructure
- Creation of user documentation
- Handling and advising on customer inquiries and incidents
- Windows system administration
- Ticket system: Matrix42
- Network administration
Discover over 15,000 top freelancers
Statistics of experts using Remote Maintenance
Aggregated from the professional profiles of matched freelancers.
Experience
19 years
Position duration
3.3 years
Positions per freelancer
13
Top business areas
Information Technology, Customer Service, Operations
Top industries
Information Technology, Manufacturing, Automotive
Certification focus areas
Information Technology, Operations, Legal
Bachelor's degree or higher
60%
Master's degree or higher
20%
Doctorate
4%
Certifications per freelancer
2
Most common languages
German, English, Spanish
Speak two or more languages
94%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Remote Maintenance
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What it covers
Remote maintenance is the work of monitoring, diagnosing, and correcting systems without being on site. It is used for industrial machines, building systems, connected devices, and service portals where fast response matters. The goal is simple: reduce downtime and keep operations stable.
Typical work
- Set up secure remote access and service paths
- Diagnose faults from logs, alarms, and live data
- Apply updates, parameter changes, and patches
- Support operators during incidents and recoveries
- Document repeat fixes and service routines
Common stack
Strong professionals know VPNs, jump hosts, remote desktop tools, PLC and SCADA access patterns, and device management. They also understand authentication, segmentation, audit trails, and change control. In Germany, they often work with plants, logistics sites, utilities, and industrial service teams that need clear remote handover.
Why companies bring help
Companies usually need outside support when service teams are overloaded, remote access is insecure, or a mixed fleet of assets needs one support model. Freelance experts are also useful for new rollouts, incident response, and building a better remote service process. They help when the work is technical and the internal team needs speed.
What strong experts do
Good professionals do more than connect to a device. They ask for the right logs, verify the real cause, protect production systems, and leave a clear trail of what changed. They also know when remote maintenance is enough and when a site visit is safer.
Where it is used
Remote maintenance appears in factories, energy systems, smart buildings, medical equipment, and connected field assets. It is often called remote service, remote support, or telemaintenance, depending on the vendor or industry. The core need stays the same: keep critical systems available without waiting for travel.
Frequently asked questions
Everything clients usually want to know about Remote Maintenance, in one place.
Remote maintenance is used to inspect, support, and fix systems without sending a professional on site. It is common for machines, building controls, connected devices, and service platforms where downtime is costly. The best use cases are fault diagnosis, secure updates, and guided recovery.
Remote maintenance overlaps with remote support and telemaintenance, but the focus is broader than help desk work. Remote support often means answering incidents, while telemaintenance usually refers to technical service over a network. In practice, companies use these terms differently, so the scope matters more than the label.
Remote maintenance specialists are often brought in for industrial controls, SCADA-connected equipment, building automation, and IoT fleets. They also work with service portals, remote monitoring tools, and secure access layers. If a system must stay online and be serviced from afar, this expertise matters.
Remote maintenance work depends on more than access tools. Strong professionals also know networking, security, logs, change control, and the basic behavior of the equipment they support. For industrial cases, familiarity with PLCs, VPNs, and remote diagnostics is especially useful.
Remote maintenance projects can start with a focused specialist if the task is narrow, like access design or a support workflow. More complex environments need someone who has seen production systems, incident handling, and secure operations before. If the work touches live assets, proven judgment matters more than broad theory.
Remote maintenance is usually delivered remotely, but the best result often mixes both. A specialist can handle diagnostics, access setup, and follow-up from anywhere, while a site visit may still be needed for wiring, hardware faults, or safety checks. In Germany, many teams prefer this hybrid setup for industrial and service environments.
Remote maintenance quality shows up in how a professional investigates problems and documents changes. Look for clear incident handling, secure access habits, and examples of stable service processes rather than vague claims. Strong answers should explain how they protect production systems and how they decide between remote fix and on-site action.
Remote maintenance work goes faster when you have system diagrams, access rules, alarm history, and a clear list of supported assets. It also helps to define who can approve changes and what counts as an emergency. The clearer the service boundaries, the easier it is to find the right expert.
The average hourly rate of freelancers in Germany who have used Remote Maintenance in their recent projects is 78 €, which corresponds to a daily rate of about 626 € based on an 8-hour working day.
Of the freelancers in Germany who have used Remote Maintenance in their recent projects, 60% hold at least a Bachelor's degree, 20% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers in Germany who have used Remote Maintenance in their recent projects have 19 years of professional experience, with a single engagement typically lasting around 3.3 years.
The most common languages among freelancers in Germany who have used Remote Maintenance in their recent projects are German (100%), English (94%), and Spanish (19%).
The most common industries among freelancers in Germany who have used Remote Maintenance in their recent projects are Information Technology (89%), Manufacturing (58%), and Automotive (50%).
The most common business areas among freelancers in Germany who have used Remote Maintenance in their recent projects are Information Technology (94%), Customer Service (81%), and Operations (81%).
Main locations of FRATCH Experts, who have recently used Remote Maintenance
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
