TeamViewer Experts in Germany

• Industry: Insurance, Trade, IT
• Customers & Projects: Consulting and selling insurance and similar services
• Main tasks: Insurance consulting (health insurance, retirement planning, wealth building); commercial services, inside and field sales; sales data analysis and forecasting; customer consulting and support; opening a new sales headquarters for private and business customers; business development & innovation management; business use case development; process optimization; stakeholder management; team leadership and training; preparation and delivery of trainings;
• Technologies used: Microsoft Office 365, Microsoft Teams, Jira, Draw.IO, Camunda 8, Java (8, 17,21,25), Git, Spring Boot, Spring Batch, Spring Data REST, Spring Web, Spring Security, J-Unit, Playwright, Lombock, Vaadin, H2, PostgreSQL (16, 17 18), pgAdmin, Docker, LLMs, JasperSoft Studio, JasperReports

As a Council Member at GLG (Gerson Lehrman Group), the world’s leading expert network, I provide organizations, investment firms, and consulting companies with expert discussions on demand – wherever specialized knowledge in information security, IT governance, and regulatory compliance is needed.

My assessments are based on many years of practical experience in highly regulated industries: from building and implementing information security management systems (ISMS according to ISO 27001), IT risk and vulnerability management, and business continuity (ISO 22301) to the practical implementation of European regulations such as DORA, NIS2, BAIT, and the Cyber Resilience Act (CRA).

The cooperation is project- and discussion-based. I provide decision-makers with a practical perspective gained from real-world experience on cyber risks, security governance, and operational resilience – exactly when it is needed.

Project overview: The use of “Generative Pretrained Transformer” (GPT) technologies will greatly change the world of work in the coming years. ITZBund is developing a basic service for this purpose, which can be used by its 200 customers. This basic service is offered both on-premises and in the cloud. Launched in 12/23, production systems (based on the MVP) had already been successfully rolled out and operated for several authorities and federal ministries by 05/24.

Project metrics:

• 2024 budget approx. 20 Mio €
• approx. 70 people directly involved in the project
• regular (indirect) contact with approx. 80 people in the wider project environment

My main responsibilities:

• Overall responsibility as external project manager
• Project definition phase/ Project setup and establishment of the project organization
• Strategic and operational project planning, as well as project design and ongoing adjustments
• Ongoing coordination with the project owner and stakeholders at ITZBund
• Ongoing coordination with sub-project managers, agile roles, and other project team members
• Responsibility for project controlling, quality management, risk management, and change management
• Responsibility for providing the basic service in on-premises and cloud environments and its ongoing development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a federal ministry partner project and delivery of an MVP
• Coordination with the agile teams
• Coordination with operations, release, and deployment
• Responsibility for delivering initial customer projects
• Responsibility for developing AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a sub-project for marketing activities
• Support in setting up an efficient proposal process
• Stakeholder management

Approach:

• V-Modell XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, Sharepoint, Miro

• User account management and creation in Active Directory
• Group management and updates in Active Directory
• Permissions management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Requirements analysis
• Provisioning of SharePoint sites and permissions
• Provisioning of SharePoint libraries and lists as data repositories
• Development of the UI with Power Apps
• Development of automations with Power Automate to transfer data from Power Apps using Dataverse connectors
• Creation, customization and management of Power Platform security roles
• Creation and management of Power Platform Pipelines
• Development of a UX design with Power Apps

• Administration/Support
• Quality management
• IT liaison for resolving technical issues
• Advising and supporting the customer's subject matter experts
• Responsible for various projects
• Responsible for user training on the use of MDM devices (Apple devices)
• Configuring iPhones and iPads (Vbn, Exchange, and others)

Hardware: Laptop, peripherals, iPhone, iPad

Software: Windows 10, Office 365, Windows Server 2008/2012, AD, administration, VBN, Wi-Fi, Citrix, Exchange, and many other topics

• Analysis and audit of the current situation on-site and at customer locations
• Planning of IT infrastructures and advice on new hardware purchases as well as migration planning
• Planning and management of the IT budget
• Configuration and support of IT hardware under Windows 7, 8.x, 10 and Mac OS
• Review and update of documentation with regard to GDPR
• Analysis and expansion of technical and organizational measures in accordance with GDPR and BDSG
• Training of employees
• Training in AI-Assistant Consulting and Cybersecurity with AI
• Recording the current state and planning the target state
• 2nd/3rd level support (C/S/N)
• Technical environment: Exchange Administration, Active Directory, MS Server 2016 R2, MS Server 2022, MS SQL Developer, MS SQL, Visual Studio 2013+, Tivoli Monitoring, Tivoli Remote, TeamViewer, weclapp CRM Solution, RA-Micro, IT Compliance, Citrix, UltraEdit, SCCM, Windows XP–11, Office 2010–M365, VPN Solutions, Lexware Solutions, OKI Management Solutions, LogMyTime, SAGE Systems

• Development and implementation of a long-term financial strategy in cooperation with the board and other executives

• Responsibility for budgeting, financial forecasting, and liquidity planning

• Monitoring the company's financial performance and identifying risks and opportunities

• Defining core financial principles

• Developing strategies to optimize business processes

• Improving or implementing management information systems

• Leading financial communications, maintaining relationships with shareholders and investors, and overseeing internal audit

• Personnel management and general services

• Designing a financial, controlling, and reporting system for the company

• Ensuring the accuracy and completeness of all financial reports and documents

• Compliance with all legal and regulatory requirements in finance

• Leading the finance team and coordinating with external auditors and tax advisors

• Managing off-balance-sheet transactions (acquisitions, mergers, divestitures)

• Cash management and financing administration

• Maintaining third-party relationships with bankers and auditors

• Monitoring and validating company controlling (planning, budget, reporting, data analysis)

• Preparing and managing annual financial statements, accounting, management reports, Federal Gazette filings, and support for auditors

• Handling legal and tax matters

• Preparing financial business plans for the parent company and future subsidiaries

• Consolidating results

• Coordinating due diligence and financial audits

• Implementing effective financial controls and procedures

• Optimizing financial processes and systems to increase efficiency

• Assessing investment opportunities and risk management strategies

• Preparing studies on industrial and financial investments

• Liquidity management

• Developing a comprehensive IT strategy to support company goals

• Ensuring the security and integrity of all IT systems and data

• Responsibility for selecting, implementing, and maintaining IT infrastructure and applications

• Monitoring compliance with all IT policies, regulations, and standards

• Identifying and managing IT risks and security threats

• Working with internal and external stakeholders to ensure that IT systems meet business requirements.

• Atlassian & Business expert
• Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
• The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
• Process and standards development
• Project configuration and creation of technical concepts
• Workshops with employees
• Development of scalable solutions and processes and their optimization/automation
• Coordination with department process owners and management
• Process mapping and further development
• Data migration and data mining
• Lead as Scrum Master
• Dashboard for project management with project overview / development of reporting structures

• SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
• Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
• Planning and execution of data center moves as well as migrations of SAP systems and databases
• Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
• Creation of technical concepts, operations documentation, and implementation plans

Technologies: SAP NetWeaver, ITIL processes, technical migrations

• Complete redesign of IT infrastructure including setup of a server room according to BSI standards, new network concept and planning.
• Development of security concepts and IT security consulting for the DHCP/DNS election sector.
• Support of project management for the customer in the VOIS | MESO area.
• Technical support for setting up the IT infrastructure in new offices, including firewall configuration, router setup and network planning.
• Setup and configuration of the service management and ticket system JIRA.
• Implementation and administration of the Azure (Entra) environment for all employees.
• Setup and administration of the Confluence environment.
• Planning, setup, configuration and administration of the entire Atlassian Collaboration Suite.
• Development of BCM strategy options.
• Development and implementation of measures and creation of BCM plans, as well as evaluation of existing BCM.

• installation and maintenance of communication systems on marine vessels
• advanced security checks
• building cluster environments using VMware ESX servers, DataCore, and Dell hardware

• Leasing, lifecycle and process management for Apple iPhones, maintenance and expansion of the MDM system, coordination of leasing, device integration into DEP and MDM, followed by a rollout and hardware swap process, plus a BYOD and Android option
• Migration of the IT ticket system from ManageEngine ServiceDesk Plus to Atlassian Jira Service Management: project management, definition of ticket types, seamless execution according to a detailed timeline, user communication, decommissioning of the old system
• Project lead: SAP interface in workforce management to automate reading of working hours
• Sub-project lead for inventory software EZO AssetSonar: demand management, software selection, procurement

• Monitoring the health and performance of internal IT systems (servers, networks, endpoints)
• Performing routine checks on Active Directory, SCCM, antivirus, and MDM platforms
• Diagnosing and resolving hardware/software issues on Windows, macOS, and mobile platforms
• Conducting quality checks when implementing new technologies
• Creating accurate documentation of incidents, changes, and service requests
• Tracking and managing IT equipment inventory