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Recommended expert

Dresden, Germany

Experience

Mar 2024 - Sep 2025

1 year 7 months

IT Administrator

BSA-Bundessortenamt

Administration/Support
Quality management
Liaison with IT to solve technical issues
Advising and supporting the customer's technical managers
Responsible for various projects
Hardware: laptops, peripherals
Software: Windows 10, Office 2016/365, Windows Server 2008/2012, AD, administration, VBN and other topics

Jun 2023 - Jan 2024

8 months

IT Coordinator

IT Solutions GmbH

Managing service desk support
Quality management
Managing vendors and other internal and external parties
Liaison with IT to solve technical issues
Advising and supporting the customer's technical managers
Responsible for various projects
Hardware: laptops, peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams and more

May 2022 - Feb 2023

10 months

IT Coordinator

VEM-Sachsenwerk GmbH

Setting up a data center for non-SAP and SAP
Quality management
Coordinating vendors and other internal and external parties
Setting up a new network environment
Cooperating and exchanging with requirements and process management
Advising and supporting the customer's technical managers
Liaison with IT to solve technical issues
Hardware: laptops, peripherals
Software: Windows 10, Office 365, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2021 - Apr 2022

1 year

IT Support

Modis GmbH

Setting up a first-level support
Quality management
Telephone application support
Ticket creation and processing
2nd- and 3rd-level support
Advising and supporting the customer's technical managers
Hardware: laptops, peripherals
Software: Windows 10, Office 2016, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

Feb 2021 - May 2021

4 months

Senior Service Desk

ACP IT Solutions GmbH

Setting up service desk support
Quality management
Setting up a new service desk
Telephone application support
Ticket creation and processing
2nd- and 3rd-level support
Advising and supporting the customer's technical managers
Hardware: laptops, peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2018 - Dec 2020

2 years 8 months

Project associate

ITZ-Bund

Quality management
Telephone application support
Ticket creation and processing
2nd and 3rd level support
Consulting and supporting the customer's technical managers
Preparation and planning of the migration to Windows 10
Hardware: laptops, peripherals
Software: Windows 7/10, Office 2010/2013/2016, Matrix 42, Spartakus, Windows Server 2008/2012, SCCM, AD, Remady

Aug 2017 - Jan 2018

6 months

Project associate

Stammkunden Pflege

Quality management
Telephone application support
Ticket creation and processing
2nd and 3rd level support
Consulting and supporting the customer's technical managers
Hardware: laptops, peripherals
Software: Windows 7/10, Office 2010/2013, Matrix 42, Spartakus, Windows Server 2008/2012

Mar 2017 - Jul 2017

5 months

Project associate

SRH Dienstleistungen

Quality management
Telephone application support
Ticket creation and processing
2nd and 3rd level support
Consulting and supporting the customer's technical managers
Hardware: laptops, peripherals
Software: Windows 7, Office 2010, Matrix 42, Spartakus, Windows Server 2008/2012

Apr 2015 - Dec 2016

1 year 9 months

Project associate

Deutsche Leasing AG

Quality management
Reviewing application permissions
Maintaining permission databases
Reporting
Recertification of user permissions according to MaRisk
Consulting and supporting the customer's technical managers
Hardware: laptops, peripherals
Software: Windows 7, Excel 2010, Word 2010, PowerPoint 2010

Jan 2015 - Mar 2015

3 months

Supporter

KFW Bank AöR

1st and 2nd level support
User helpdesk for printer, scanner and PC issues
Telephone application support
Ticket creation and processing
Escalating to 3rd level support when needed
Hardware: Dell, HP and Lenovo notebooks and desktops
Software: Windows 7, Windows 8, HP Service Manager 7-9

May 2014 - Nov 2014

7 months

Supporter

MLP AG

1st and 2nd level support
User helpdesk for printer, scanner and PC problems
Telephone application support
Ticket creation and processing
Escalation to 3rd-level support when needed
Hardware: Dell, HP, Lenovo and Toshiba notebooks
Software: Windows XP, Windows 7, Windows 8, HP Service Manager 7-9, Citrix, Lotus Notes, Microsoft Outlook 2013, VMware SCCM, Windows Server 2008

Aug 2013 - Mar 2014

8 months

Team leader for technicians

Daimler AG

New installation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backup and restoration of user data
Reporting
1st and 2nd level support
User helpdesk
Hardware: Dell, HP, Lenovo, Acer desktops and notebooks
Software: Windows XP, Windows 7, Microsoft Office 2007/2010, Daimler VKL-PKW, Win-Lease, Daimler Rumba

Jun 2013 - Jul 2013

2 months

Team leader for technicians

Edeka AG & Co. KG

New installation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backup and restoration of user data
Server migration
Setup and commissioning of telephones
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Feb 2013 - Mar 2013

2 months

Rollout technician

Unilever Deutschland GmbH

New installation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backup and restoration of user data
Reporting
1st and 2nd level support
User helpdesk
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Jan 2013 - Feb 2013

2 months

Technician

Volks- und Raiffeisenbank eG

Installation and configuration of routers
Replacement of old hardware with new Cisco hardware
Hardware: Cisco routers, notebook

Aug 2012 - Dec 2012

5 months

Team Lead

Müller Limited & Co. KG

Setup of a 2.4 and 5GHz WLAN network in the drugstore branches
Reporting
Laying and connecting network cables
Creating documentation
Configuring routers and switches
Organizing timely execution of customer requirements
Solving technical problems during deployment
1st and 2nd level support
Hardware: Cisco access points and switches, bridges, PoE switches, patch panels, network outlets
Software: Ekahau Site Survey, Wi-Fi Planner, JDSU Plan-Um, Windows XP, Windows 7, Microsoft Office 2010

Oct 2009 - Aug 2012

2 years 11 months

Technician

ADP Gauselmann AG

Installation, replacement and configuration of slot machines
Technical upgrades and modifications of machines
Programming of black boxes
Hardware: slot machines, notebook
Software: Windows XP, Linux

Feb 2009 - Mar 2009

2 months

Technician

NCR GmbH

Installation, configuration and maintenance of ATMs for end clients such as Postbank, Volks- und Raiffeisenbank and Sparkasse
Repair and replacement of faulty hardware
1st and 2nd level support
Server infrastructure support
Hardware: ATMs, statement printers

Sep 2008 - Dec 2008

4 months

Technician

Vodafone GmbH

1st and 2nd level support
User helpdesk
Replacement of old devices
Setup and on-site configuration of new devices (PCs, notebooks, docking stations)
Partial upgrading of old hardware
Backing up and restoring user data
Creating and preparing images to deploy on new PCs
Reporting
Training technicians
Hardware: Dell desktops and notebooks, peripherals
Software: MS Outlook 2003, MS Office 2003, Windows XP/Vista/7

Jun 2008 - Aug 2008

3 months

Technician

Delphi GmbH

1st and 2nd level support
User helpdesk
Replacement of old devices
Setup and on-site configuration of new devices
Partial upgrading of old hardware
Backing up and restoring user data
Creating images for deployment on new PCs
Hardware: Dell desktops, notebooks, servers
Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, EDS ticket system

Jan 2008 - Apr 2008

4 months

Technician

Kone GmbH

1st and 2nd level support
User helpdesk
Replacement of old devices
Setup and on-site configuration of new devices
Partial upgrades of existing hardware
Backup and restore of user data
Creating images to deploy to new PCs
Hardware: HP Compaq DC5100, 6910p, NC 6400, HP MFC 575, peripherals
Software: Windows XP, Microsoft Office 2003, Outlook 2003, Allgeier Scanview, FrontLine CAD, Autodesk AutoCAD, KONE PBC

Nov 2007 - Dec 2007

2 months

Technician

MAS-Haus GmbH / Autohandel Staron / Intertrade-Dresden GmbH / Stevens Auto-Schau

Installation and configuration of operating systems and Microsoft Office
Hardware upgrades
Installing Windows XP
System configuration
Installing Microsoft Office 2003
Partial upgrades of hard drives, memory, and graphics cards
Driver research
User training
Hardware: desktops, laptops, peripherals
Software: Windows XP, Microsoft Office 2003

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Government and Administration, Manufacturing, Banking and Finance, Automotive, and Retail.

Information Technology

Government and Administration

Manufacturing

Banking and Finance

Automotive

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Quality Assurance, Customer Service, Product Development, Production, and Project Management.

Information Technology

Quality Assurance

Customer Service

Product Development

Production

Project Management

Skills

Networks
Hardware And Software Rollouts
Servers
Support
Telecommunication
Banking
Financial Services
Automotive
Wholesale And Retail
Slot Machines
Atms
Industry
Government Agencies

Languages

German

Native

Certifications & licenses

Driver's license classes B, BE, C1, C1E, M, L

Statistics

Experience

Total positions 22

Experience in Information Technology 5 y

Avg length 8 m

Longest experience 2 y 10 m

Expertise

Recent roles IT Administrator, IT Coordinator, IT Support

Main industries Information Technology, Government and Administration, Manufacturing

Main business areas Information Technology, Quality Assurance, Customer Service

Qualifications

Certifications earned 1

Profile

Created

September 2025

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Mike based?

Mike is based in Dresden, Germany.

What languages does Mike speak?

Mike speaks the following languages: German (Native).

How many years of experience does Mike have?

Mike has at least 15 years of experience. During this time, Mike has worked in at least 10 different roles and for 22 different companies. The average length of individual experience is 1 year and 8 months. Note that Mike may not have shared all experience and actually has more experience.

What roles would Mike be best suited for?

Based on recent experience, Mike would be well-suited for roles such as: IT Administrator, IT Coordinator, IT Support.

What is Mike's latest experience?

Mike's most recent position is IT Administrator at BSA-Bundessortenamt.

What companies has Mike worked for in recent years?

In recent years, Mike has worked for BSA-Bundessortenamt, IT Solutions GmbH, VEM-Sachsenwerk GmbH, Modis GmbH, and ACP IT Solutions GmbH.

Which industries is Mike most experienced in?

Mike is most experienced in industries like Information Technology, Government and Administration, and Manufacturing. Mike also has some experience in Banking and Finance, Automotive, and Retail.

Which business areas is Mike most experienced in?

Mike is most experienced in business areas like Information Technology, Quality Assurance, and Customer Service. Mike also has some experience in Product Development, Production, and Project Management.

Which industries has Mike worked in recently?

Mike has recently worked in industries like Information Technology, Government and Administration, and Manufacturing.

Which business areas has Mike worked in recently?

Mike has recently worked in business areas like Information Technology, Quality Assurance, and Project Management.

Does Mike have any certificates?

Mike has 1 certificate: Driver's license classes B, BE, C1, C1E, M, L.

What is the availability of Mike?

Mike is immediately available full-time for suitable projects.

What is the rate of Mike?

Mike's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.