Mike Rabe - IT Administrator for Microsoft Environments

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Available

Dresden, Germany

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Experience

Jan 2026 - Mar 2026

3 months

IT Administrator

BMDS- Federal Ministry for Digital Affairs and State Modernization

Administration/Support
Quality management
IT liaison for resolving technical issues
Advising and supporting the customer's subject matter experts
Responsible for various projects
Responsible for user training on the use of MDM devices (Apple devices)
Configuring iPhones and iPads (Vbn, Exchange, and others)

Hardware: Laptop, peripherals, iPhone, iPad

Software: Windows 10, Office 365, Windows Server 2008/2012, AD, administration, VBN, Wi-Fi, Citrix, Exchange, and many other topics

Mar 2024 - Sep 2025

1 year 7 months

IT Administrator

BSA-Federal Plant Variety Office

Administration/Support
Quality management
IT liaison for resolving technical issues
Advising and supporting the customer's subject matter experts
Responsible for various projects
Hardware: Laptop, peripherals
Software: Windows 10, Office 2016/365, Windows Server 2008/2012, AD, administration, VBN, Wi-Fi, and other topics

Jun 2023 - Jan 2024

8 months

IT Coordinator

IT Solutions GmbH

Managing Service Desk support
Quality management
Coordinating service providers and other internal and external teams
IT liaison for resolving technical issues
Advising and supporting the customer's subject matter experts
Responsible for various projects
Hardware: Laptop, peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams, and more

May 2022 - Feb 2023

10 months

IT Coordinator

VEM-Sachsenwerk GmbH

Setting up a data center for non-SAP and SAP
Quality management
Coordinating service providers and other internal and external teams
Setting up a new network environment
Cooperating and sharing information with requirements and process management
Advising and supporting the customer's subject matter experts
IT liaison for resolving technical issues
Hardware: Laptop, peripherals
Software: Windows 10, Office 365, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams, Wi-Fi, Jira, Confluence

May 2021 - Apr 2022

1 year

IT Support

Modis GmbH

Setting up first-level support
Quality management
Telephone application support
Ticket logging and processing
2nd- and 3rd-level support
Advising and supporting the customer's subject matter experts
Hardware: Laptop, peripherals
Software: Windows 10, Office 2016, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

Feb 2021 - May 2021

4 months

Senior Service Desk

ACP IT Solutions GmbH

Set up Service Desk support
Quality management
Set up a new Service Desk
Telephone application support
Ticket logging and processing
2nd- and 3rd-level support
Advising and supporting the customer's subject matter experts
Hardware: Laptop, peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2018 - Dec 2020

2 years 8 months

Project Employee

ITZ-Bund

Quality management
Telephone application support
Ticket logging and processing
2nd- and 3rd-level support
Advising and supporting the customer's subject matter experts
Preparing and planning the transition to Windows 10
Hardware: Laptop, peripherals
Software: Windows 7/10, Office 2010/2013/2016, Matrix 42, Spartakus, Windows Server 2008/2012, SCCM, AD, Remady, Intune

Aug 2017 - Jan 2018

6 months

Project Employee

Stammkunden Pflege

Quality management
Telephone application support
Ticket logging and processing
2nd- and 3rd-level support
Advising and supporting the customer's subject matter experts
Hardware: Laptop, peripherals
Software: Windows 7/10, Office 2010/2013, Matrix 42, Spartakus, Windows Server 2008/2012

Mar 2017 - Jul 2017

5 months

Project Employee

SRH Dienstleistungen

Quality management
Telephone application support
Ticket logging and processing
2nd- and 3rd-level support
Advising and supporting the customer's subject matter experts
Hardware: Laptop, peripherals
Software: Windows 7, Office 2010, Matrix 42, Spartakus, Windows Server 2008/2012

Apr 2015 - Dec 2016

1 year 9 months

Project Employee

Deutsche Leasing AG

Quality management
Checking application permissions
Maintaining permissions databases
Reporting
Recertification of user permissions in accordance with MaRisk
Advising and supporting the customer's subject matter experts
Hardware: Laptop, peripherals
Software: Windows 7, Excel 2010, Word 2010, PowerPoint 2010

Jan 2015 - Mar 2015

3 months

Supporter

KFW Bank AöR

1st and 2nd-level support
User helpdesk for printer, scanner, and PC issues
Phone-based application support
Ticket entry and processing
Escalation to 3rd-level support when needed
Hardware: Dell, HP, and Lenovo notebooks and desktops
Software: Windows 7, Windows 8, HP Service Manager 7-9

May 2014 - Nov 2014

7 months

Supporter

MLP AG

1st and 2nd-level support
User helpdesk for printer, scanner, and PC issues
Phone-based application support
Ticket entry and processing
Escalation to 3rd-level support when needed
Hardware: Dell, HP, Lenovo, and Toshiba notebooks
Software: Windows XP, Windows 7, Windows 8, HP Service Manager 7-9, Citrix, Lotus Notes, Microsoft Outlook 2013, VMware SCCM, Windows Server 2008

Aug 2013 - Mar 2014

8 months

Team Leader for Technicians

Daimler AG

New installation of desktops and notebooks
Replacement of devices (PCs, monitors, and peripherals)
User training
Backing up and restoring user data
Reporting
1st and 2nd-level support
User helpdesk
Hardware: Dell, HP, Lenovo, and Acer desktops and notebooks
Software: Windows XP, Windows 7, Microsoft Office 2007/2010, Daimler VKL-PKW, Win-Lease, Daimler Rumba

Jun 2013 - Jul 2013

2 months

Team Leader for Technicians

Edeka AG & Co. KG

New installation of desktops and notebooks
Replacement of devices (PCs, monitors, and peripherals)
User training
Backing up and restoring user data
Server migration
Setup and commissioning of phones
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Feb 2013 - Mar 2013

2 months

Rollout Technician

Unilever Deutschland GmbH

New installation of desktops and notebooks
Replacement of devices (PCs, monitors, and peripherals)
User training
Backing up and restoring user data
Reporting
1st and 2nd-level support
User helpdesk
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Jan 2013 - Feb 2013

2 months

Technician

Volks- und Raiffeisenbank eG

Installation and configuration of routers
Replaced old hardware with new Cisco hardware
Hardware: Cisco routers, notebook

Aug 2012 - Dec 2012

5 months

Team Leader

Müller Limited & Co. KG

Set up a 2.4 and 5GHz Wi-Fi network in drugstore branches
Reporting
Installed and connected network cables
Prepared documentation
Configured routers and switches
Organized the timely completion of customer requests
Resolved technical issues during setup
1st- and 2nd-level support
Hardware: Cisco access points and switches, bridges, PoE switches, patch panels, network outlets
Software: Ekahau Site Survey, Wi-Fi Planner, JDSU Plan-Um, Windows XP, Windows 7, Microsoft Office 2010

Oct 2009 - Aug 2012

2 years 11 months

Technician

ADP Gauselmann AG

Set up, replaced and configured slot machines
Technically upgraded and modified machines
Programmed black boxes
Hardware: slot machines, notebook
Software: Windows XP, Linux

Feb 2009 - Mar 2009

2 months

Technician

NCR GmbH

Installed, configured and maintained ATMs at end customers such as Postbank, Volks- und Raiffeisenbank, Sparkasse
Repaired and replaced faulty hardware
1st- and 2nd-level support
Supported the server infrastructure
Hardware: ATMs, bank statement printers

Sep 2008 - Dec 2008

4 months

Technician

Vodafone GmbH

1st- and 2nd-level support
User help desk
Replaced old devices
Set up and configured new devices on-site (PCs, notebooks, docking stations)
Partially upgraded old hardware
Backed up and restored user data
Created and prepared images to deploy on new PCs
Reporting
Trained technicians
Hardware: Dell desktops and notebooks, peripherals
Software: MS Outlook 2003, MS Office 2003, Windows XP/Vista/7

Jun 2008 - Aug 2008

3 months

Technician

Delphi GmbH

1st- and 2nd-level support
User help desk
Replacing old devices
Setting up and configuring new devices on-site
Partially upgrading old hardware
Backing up and restoring user data
Creating images to install on new PCs
Hardware: Dell desktops, notebooks, servers
Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, EDS ticketing system

Jan 2008 - Apr 2008

4 months

Technician

Kone GmbH

1st- and 2nd-level support
User help desk
Replacing old devices
Setting up and configuring new devices on-site
Partially upgrading old hardware
Backing up and restoring user data
Creating images to install on new PCs
Hardware: HP Compaq DC5100, 6910p, NC 6400, HP MFC 575, peripherals
Software: Windows XP, Microsoft Office 2003, Outlook 2003, Allgeier Scanview, FrontLine CAD, Autodesk AutoCAD, KONE PBC

Nov 2007 - Dec 2007

2 months

Technician

MAS-Haus GmbH / Autohandel Staron / Intertrade-Dresden GmbH / Stevens Auto-Schau

Installing and configuring operating systems and Microsoft Office
Upgrading hardware
Installing Windows XP
System configuration
Installing Microsoft Office 2003
Partially upgrading hard drives, memory, and graphics cards
Researching drivers
Training users
Hardware: desktops, laptops, peripherals
Software: Windows XP, Microsoft Office 2003

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Government and Administration, Manufacturing, Banking and Finance, Agriculture, and Automotive.

Information Technology

Government and Administration

Manufacturing

Banking and Finance

Agriculture

Automotive

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Quality Assurance, Customer Service, Project Management, Product Development, and Production.

Information Technology

Quality Assurance

Customer Service

Project Management

Product Development

Production

Skills

Networks
Hardware And Software Rollouts
Servers
Support
Telecommunications
Banking
Financial Services
Automotive
Wholesale And Retail
Slot Machines
Atms
Industry
Government Agencies

Languages

German

Native

Certifications & licenses

Driving licenses categories B, BE, C1, C1E, M, L

Statistics

Experience

Total positions 23

Experience in Information Technology 5 y

Avg length 8 m

Longest experience 2 y 10 m

Expertise

Recent roles IT Administrator, IT Coordinator, IT Support

Main industries Information Technology, Government and Administration, Manufacturing

Main business areas Information Technology, Quality Assurance, Customer Service

Qualifications

Certifications earned 1

Member since

September 2025

Last update

October 2026

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Frequently asked questions

Have questions? Find more information here.

Mike is based in Dresden, Germany and can operate in on-site, hybrid, and remote work models.

Mike speaks the following languages: German (Native).

Mike has at least 15 years of experience. During this time, Mike has worked in at least 10 different roles and for 23 different companies. The average length of individual experience is 1 year and 8 months. Note that Mike may not have shared all experience and actually has more experience.

Based on recent experience, Mike would be well-suited for roles such as: IT Administrator, IT Coordinator, IT Support.

Mike's most recent position is IT Administrator at BMDS- Federal Ministry for Digital Affairs and State Modernization.

In recent years, Mike has worked for BMDS- Federal Ministry for Digital Affairs and State Modernization, BSA-Federal Plant Variety Office, IT Solutions GmbH, VEM-Sachsenwerk GmbH, and Modis GmbH.

Mike is most experienced in industries like Information Technology, Government and Administration, and Manufacturing. Mike also has some experience in Banking and Finance, Agriculture, and Automotive.

Mike is most experienced in business areas like Information Technology, Quality Assurance, and Customer Service. Mike also has some experience in Project Management, Product Development, and Production.

Mike has recently worked in industries like Government and Administration, Agriculture, and Information Technology.

Mike has recently worked in business areas like Information Technology, Quality Assurance, and Customer Service.

Mike has 1 certificate: Driving licenses categories B, BE, C1, C1E, M, L.

Mike is immediately available full-time for suitable projects.

Daily rate distribution

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<€720 €720-800 €800-880 €880-960 €1040+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

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Daily rate avg. 808 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 804 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.