Digital Archiving Experts in Germany

• Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
• Management of external service providers (including FI-TS for SAP basic operations)
• Personnel, resource and budget planning for the IT department and projects
• Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
• Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
• Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
• Development and management of the „IT Operations DOS" department based on the company strategy
• Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)

• Built a scalable nearshore IT developer hub (Croatia, Czech Republic, Poland) as an independent company through a BOT model (Build – Operate – Transfer)
• Identified, selected, and managed full-service agencies; introduced management and control mechanisms, including KPIs, SLAs, and regular service reviews
• Prepared and reviewed data processing agreements and framework contracts in coordination with Legal & Compliance; integrated regulatory requirements (including KRITIS) into process design
• Advised on cloud vs. on-premise strategies, data storage, and authorization concepts; supported Procurement with tendering and service provider evaluations
• Managed change and process harmonization between internal teams and nearshore partners; reported to executive management, CFO, and CIO

Result: Scalable IT developer hub with an audit-ready governance model, reduced operating costs, and accelerated product development.

• Analysis of the Riester subsidy GeVos for provider change 2.0 in the AZUR subsidy management system
• Representation of the GeVos in BPMN 2.0 with Draw.io and Adonis
• Analysis of the data sets exchanged with the life insurance policy administration system and migration to the msg data sets
• Design and mapping of the interfaces to the new msg.ZulagenVerwaltung for various Riester subsidy GeVos at data field level

• Implementation / restructuring of various digital payment use cases
• Project leadership and management, including scheduling, resource planning, and budgeting
• Implementation of posting processes in SAP in the subledgers and processing of account statements for invoice verification
• Definition of future operations and operating processes
• Collaboration with stakeholders to define business requirements and ensure that the project solutions meet them
• Identification and management of project risks and issues, including the development of risk mitigation and problem-solving strategies
• Promoting user acceptance through effective communication, training, and support strategies
• Advising on the practical implementation of various GDPR rulings in IT and business processes

Project: Introduction of statutory-compliant electronic invoicing (outbound, Germany) in SAP for an international technology group.

• Project management: Planning, steering and reporting of the E-Invoicing outbound rollout across all affected business areas, including budget and resource coordination.
• UAT: Structured user acceptance test with key users per business area, test cases per invoice scenario, and consolidated test results for decision making.
• Defect management: Handover and tracking of defects in Jira, including validation of the generated invoices against the statutory schemas.
• Cutover, go-live and hypercare: Readiness checks and cutover planning aligned with the statutory deadlines, coordination of go-live and stabilization during hypercare.
• Stakeholder management and reporting: Alignment with Finance, Tax, business departments and IT, preparation of status reports and decision papers, and consistent follow-up of open items.
• Change management and documentation: Communicated process changes to the business departments, enabled key users, and created process and compliance documentation to ensure traceability and audit readiness.

• Process management, project management
• Business process modeling for market-to-order and order-to-cash
• Replacement of an existing CRM system
• Salesforce energy & utilities cloud, Aurea CRM, SAP-Signavio, iGrafx

• Created data pipelines and visualization tools to support sustainable energy decision-making
• Developed insights that could optimize renewable energy deployment and grid integration strategies

• Implementation of data models in BW/4HANA, ABAP CDS Views, HANA Calculation Views, AMDP Scripts, OData Services, object-oriented ABAP in BW, SAC.
• Adjustments in BPC for BW/4HANA.

Independently built a data platform with cross-system process monitoring.

• Designed the Bronze/Silver/Gold architecture and Python-based pipelines for diverse operational sources.
• Cleaned, harmonized, and validated data; processed and stored it in Parquet format.
• Tracked data history and built business-focused fact and dimension models for traceable reporting.
• Automated data delivery with Python and Power Automate (desktop and cloud); used SharePoint for archiving and data access.
• Developed the Power BI solution from data preparation through to visualizing process statuses, work progress, and deviations.

Technologies: Python, SQL, Parquet, Power BI, Power Query, Power Automate, SharePoint, Copilot

• Coaching
• Mentoring
• Project management
• Quality management
• IT security management
• Release management
• Change management
• CRM

• Managed global large customer segment
• Acquired international projects
• Conducted key account management in IT lifecycle management
• Implemented IT remarketing and end-of-life asset return processes
• Oversaw certified data erasure and media destruction
• Provided IT asset management consulting
• Managed asset recovery, IT logistics, returns management, excess inventory and brokerage

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Migration from Exchange 2016 to Exchange 2019 and Exchange Online, as well as the introduction of a backup solution and an archiving solution. The goal was to securely modernize the email and archiving infrastructure in compliance with legal requirements and ensure high performance.

Responsibilities as IT PROJECT MANAGER: Overall project management and operational coordination / Ensuring compliance with budget and resource limits / Ensuring project objectives are met / Ensuring compliance with regulatory requirements and policies, including ISMS, ITIL, and data protection requirements / Preparing and presenting management reports for the project sponsor and steering committee / Coordinating cross-functional teams across Exchange, network, data protection, and IT security / Planning and carrying out the migration from Exchange 2016 to Exchange 2019 / Planning and carrying out the migration from Exchange 2019 to Exchange Online / Planning and introducing a backup solution for Exchange Online / Coordinating an EU-wide tender for an archiving solution, including market research with potential suppliers / Planning and introducing an archiving solution for Exchange Online / Coordinating and preparing the BAS notices required for the project / Coordinating and aligning with stakeholders (for example, business units, external service providers, and suppliers) to define requirements and deliver solutions

Technical environment: MS Exchange 2016, MS Exchange 2019, MS Exchange Online, MSOffice, MS Planner, MS Powerpoint, MS Project, MS Teams, CodeTwo, Hornet Security

Design and implementation of a compact ERP, CRM, accounting, and production-planning platform for a German food manufacturer. The system replaces Rechnung11, self-built Excel sheets, and manual processes for fewer than 10 internal users.

• Designed and implemented the full platform architecture as sole architect and developer.
• Built modules for customer management, B2B order handling, invoicing, production planning, and accounting support.
• Implemented DATEV export, ZUGFeRD/XRechnung e-invoicing, FinTS bank statement synchronization, and GoBD audit trail concepts.
• Used AI-supported workflows for prototyping, test support, and implementation acceleration while retaining full architecture, review, testing strategy, and technical ownership.

Technology: Java 23, Spring Boot 3, Spring Data JPA, Spring Security, Vue 3, TypeScript, PostgreSQL, Flyway, REST, OpenAPI, JWT, TOTP, RBAC, DATEV, FinTS, ZUGFeRD, XRechnung, GoBD, JUnit, Mockito, Testcontainers, Playwright, Docker, GitLab CI/CD