OpenText Experts in Germany

• Defined S/4HANA finance solution architecture and led full project lifecycle — Blueprint through Hypercare — for global rollout.
• Designed global finance templates and COPA characteristics, harmonizing financial reporting across business units.
• Implemented role-based authorizations, SOD controls, and master data governance; managed provisioning and training for 200+ users.
• Coordinated cross-module integrations (MM, SD, PP) and third-party systems (Salesforce, SAP DRC, E-Invoicing), reducing month-end close from 5 days to 2 days.
• Prepared functional specifications, supported ABAP development, and drove problem management practices that reduced recurring incidents.

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Transition of Microsoft Azure operations to BTC AG
• Responsibility: budget of €60k
• Staff: leadership of 5 people
• Tools: Office 365, JIRA, Confluence

• Implementation of the S/4HANA transformation (brownfield) at an agricultural equipment manufacturer
• Implementation of the new supplier evaluation in S/4HANA, including programmed technical adjustments to customer-specific processes
• Conducting workshops with business departments on technical and functional changes in S/4HANA, with a focus on P2P processes and approval processes
• Preparation of the new system incl. customizing and conversion of customer-specific ABAP developments to Clean ABAP

Transformation of the core banking system landscape from host systems to a SAP-based architecture (SAP BP, CML, CMS, CYT) including the introduction of a building savings solution based on iBS – BASS as well as S/4HANA transformation (brownfield)

• Test management & control
• Responsibility for test management in the SAP Business Partner area incl. control of a test portfolio with >1,500 test cases
• Preparation and management of >5 test cycles / releases
• Functional and organizational management of test teams
• Ensuring stable test execution despite high system complexity and dependencies
• Integration & system stabilization
• Coordination of cross-system test activities in a heterogeneous architecture (SAP, MDM, host, surrounding systems)
• Support for the integration and stabilization of complex system landscapes with >10 connected systems
• Stabilization of synchronization between SAP Business Partner, MDM and host systems
• Ensuring stable data and process flows as a basis for functioning business processes
• Defect management & quality
• Functional analysis, prioritization and control of defects
• Conducting structured root cause analyses
• Sustainable reduction of critical errors in business-critical processes
• Architecture & systems
• Participation in architecture design as well as ongoing support and further development of the system landscape
• Setup and support of test systems
• Conducting load and performance tests
• Enablement & go-live
• Conducting >30 trainings with a total of >150 participants
• Enabling business departments to carry out tests and error analysis independently
• Ensuring go-live readiness of business-critical processes
• Active protection of productive releases through targeted test control and risk focus
• Critical project situations
• Leading task forces to stabilize critical interfaces and processes

LOIS is the central integration platform that enables the processes between all REWE applications across the entire supply chain. As an IT Business Engineer, I support the NEO program in renewing the logistics integration platform "LOIS" for REWE and Penny in Germany and Europe.

Implementation of anti-money laundering requirements in accordance with AMLA/KYC for an international large bank in Munich

Services provided:

• Clarification of the assignment, definition of the work package structure for the AMLA/KYC implementation project
• AI-supported project planning using my own AI workflow for project management
• Creation of the project management plan
• Resource and capacity planning
• Development of collaboration structures between IT service provider and bank client
• Alignment of responsibilities (RACI matrix)
• Management of 5 project members (core team)
• Project control, project monitoring, project reporting
• Communication management
• Escalation management
• Stakeholder management (11 stakeholders)
• Permanent member of the steering committee
• Project representation internally and externally
• Project reporting, management of decision-making bodies
• Project volume: 506 person-days (development effort)
• Risk management
• Quality management
• Organization and running of workshops

Methods: PMI PMBOK, EVM, GWG, DORA, BAIT, KANBAN, AML, AMLR, AMLA, GWG, KYC

IT environment: JIRA, Confluence, Sharepoint, Kantata Kimble, AI LLM Copilot, ChatGPT, anti-money laundering systems (in-house developments and SMARAGD)

• Designed a network management strategy focused on NetDevOps principles and model-driven telemetry using YANG data models
• Conducted NETCONF/YANG workshops for L2VPN/L3VPN services over SRv6
• Automated configuration deployment in the testing environment with Ansible
• Developed end-to-end service measurement concepts with IPSLA and the Telegraf-Prometheus-Grafana stack
• Created the dual-stack architecture design (router + switch + firewall) including a detailed test plan; planned, executed, and documented acceptance tests for the management network
• Performed BSI IT baseline protection checks according to the IT-Grundschutz catalog (needs assessment, modeling, risk analysis, deriving measures)
• Protocols: SRv6, IPv6, MPLS, BGP, ISIS, OSPF, NETCONF/YANG, model-driven telemetry, IPSLA
• Systems: Cisco Crosswork Network Controller, SolarWinds Orion, Grafana, InfluxDB, Telegraf, Ansible, Git
• Components: Cisco NCS router series, Cisco Catalyst switch series, Cisco Firepower firewall series

• Introduced a unified test strategy to establish quality gates and define test activities for the 'ICaruS' subproject of the Bundeswehr

• Built and implemented manual and automated tests, set up the test infrastructure, and introduced test management tools

• Established KPIs and dashboards to present and distribute test metrics to project team members and stakeholders

• Technologies used: Playwright, TypeScript, REST, PEGA Systems, Jira, HP ALM, GitLab Runner, Kubernetes, Git, VS Code, Angular, Scrum

As part of the preparation and operational support of a business succession:

• Company analysis: Analysis of the overall economic, organizational and structural situation (current state, strengths/weaknesses, risk potentials)
• Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, procurement, sales and operations
• Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
• Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with previous and future owners, shareholders and employees
• Change management: Supporting the workforce and management through the handover process; building acceptance and trust among all participants
• Governance & documentation: Creation and handover of structured operation manuals, process documentation and organizational handbook for the new business owner
• Risk & vulnerability analysis: Assessment of operational and strategic risks in the handover process and development of recommended actions
• Operational support: Interim takeover of leadership tasks; ensuring business continuity during the transition phase

• Conducted manual testing for claims creation, forwarding, repair cost calculation, parts selection and logging on the Gold.dat.de platform
• Automated key processes using ASKUI, including login, claim creation, calculations and parts selection
• Simulated user interactions (e.g., drag-and-drop) with ASKUI
• Integrated automated tests into CI/CD pipelines for early error detection
• Executed over 50 test scenarios and identified critical defects
• Reduced test time by 50% through automation
• Improved platform quality and user experience

• Extracted relevant infotypes from SAP HCM for migration to SuccessFactors Employee Central and mapping to ECP fields.

• Configured P2P integration including BAPI setup and secured data exchange with HTTPS and OAuth protocols.

• Set up foundational settings in Recruiting (REC) including roles, permissions, and job requisition templates.

• Implemented Career Site Builder to create a branded candidate experience and integrated external job boards.

• Configured candidate application workflows, screening, interviewing, and hiring communication templates.

• Set up pre-screening questions and assessment tools including DHB sanction list checks.

• Implemented automated background check and KYC integration with external vendors in the REC module.

• Localized job requisition templates to reflect regional job titles and regulatory compliance.

• Customized onboarding document templates and localized document archiving protocols (DRTM).

• Adjusted onboarding forms to capture country-specific employee information including Form I-9.

• Enabled Form I-9 remote document verification and integrated eVerify with SuccessFactors.

• Set up automated reminders for employees and HR to complete I-9 sections within deadlines.

• Configured pre-Day 1 access for new hires to complete tasks and mandatory trainings prior to start date.

• Enabled e-signature integration for onboarding documents to support remote verification.

• Technologies: SAP SuccessFactors, BTP, CPI, HCM onPremise, EC, ECP, REC, ONB, Form I-9, eVerify, S4HANA.