Management Consultants in Hanover

Concept and implementation of an AI phone assistant that handles incoming calls around the clock, processes them automatically, and passes them on to the responsible employees - including an analytics dashboard.

Development of a statewide strategy for municipal digitalization in Schleswig-Holstein on behalf of IT-Verbund Schleswig-Holstein, the central digitalization organization for the municipalities in the state Strategic development: Analysis of the current situation and identification of areas for action and strategic goals for municipalities of different sizes Development of statewide action plans to bridge the gap between strategy and implementation Quality assurance and advising the client’s leadership team Committee and member communications: Involving the consortium’s municipal members and committees in the strategy process Methods: Strategy development, stakeholder management at political and leadership levels, workshop facilitation, change management

Context: Corporate transformation - Establishment of a central unit for Corporate Management & Transformation

• ▪ Established and managed the newly created Corporate Management & Transformation department on an interim basis
• ▪ Defined the Target Operating Model as well as the tasks, responsibilities and governance structures of the new unit
• ▪ Established company-wide project portfolio management for the transparent prioritization and management of strategic projects and initiatives
• ▪ Developed governance, decision-making and escalation processes for transformation and change initiatives
• ▪ Designed company-wide process management with an end-to-end process map, defined process responsibilities and consistent process governance
• ▪ Further developed standards and methods for project management, change management and organizational development
• ▪ Managed and supported strategic transformation, digitalization and organizational projects across the company
• ▪ Established systematic benefits realization to measure and track the benefits of change initiatives
• ▪ Advised the management on the prioritization, governance and organizational integration of company-wide change initiatives---

• Consulted on IT security and process optimization, focusing on NIS2 and risk requirements
• Troubleshot and optimized plant core networks using STP, certified hardware, and open-source components such as OPNsense
• Redesigned network segmentation for VLAN rollout in a hybrid multisite multicloud setup using Tailscale VPN
• Facilitated cross-departmental discussions to align technical and social requirements
• Optimized monitoring with Grafana, Telegraf, and SNMP configurations
• Prototyped network setup for a new plant, including VLAN separation with Tailscale VPN
• Automated various scenarios using Python and Bash scripting

• S/4HANA project management: book project with an online hub to derive an agile project management methodology (Scrum) based on SAP Activate, Solution Manager Focused Build, SAP Enable Now, many SAP project accelerators, community solutions and custom developments.
• Strategy consulting: overview of service providers and product vendors as well as demos and videos to present best practice processes, cloud solutions and SAP community products.
• Sales structure development: scaling the network organization via partnerships, public relations (PR), marketing, digital events etc.
• Contract terms & general terms and conditions: manufacturing and service contracts, personnel placement contracts, copyrights etc.

• Preparing tender documents
• Managing various specialist departments and suppliers
• Successfully conducting the tender
• Preparing decision documents for multi-stage decision-making committees
• Providing advisory support to the Program Management Team
• Program controlling