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• Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
• Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
• Regular reporting to management on progress and risks.
• Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
• Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
• Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
• Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
• Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.

Leading Jefferies’ DORA-driven operational resilience programme by strengthening ICT risk governance, control design, and regulatory readiness across key technology and outsourcing domains. Partnering with senior stakeholders to translate regulatory requirements into pragmatic governance, reporting, and assurance processes suitable for a global investment banking environment.

• Developed the Enterprise Register of Information (DORA Art. 28.3) to align with regulatory requirements.
• Defined and embedded ICT Risk Appetite and tolerance levels aligned to the Global Operational Risk Framework, strengthening decision-making and risk acceptance governance.
• Drove audit readiness by reviewing and re-drafting 50+ IT & Information Security policies, improving clarity, ownership, and control alignment.
• Oversaw the Operational Resilience Testing Programme (including penetration testing) and tracked remediation to closure, strengthening control assurance and reducing open findings.
• Aligned 10+ intra-group agreements with DORA regulatory standards.
• Enhanced executive-level decision-making with an enterprise ICT Risk Dashboard featuring KPIs/KRIs.

• Led the migration of local SharePoint sites to SharePoint Online, including planning, coordination, and communication
• Advised on governance, security, and data protection
• Created project documents: project charter, project plan, communication strategy plan, risk and risk mitigation plan, scope of work documents
• Analyzed manual processes and developed automated solutions

• Delivered multi-year, global consulting projects on strategy execution, digital transformation, and operating model optimisation for a DAX40 client.
• Acted as a key interface between business, technology, and delivery teams, coordinating the cloud migration of 57+ applications and ensuring controlled execution across regions.
• Structured complex problem statements, formulated hypotheses, and converted insights into clear strategic and operational recommendations.
• Facilitated workshops, developed executive-level presentations, and shared results with senior stakeholders and steering committees.
• Undertook initial leadership responsibilities, mentoring junior colleagues and contributing to knowledge sharing and internal offerings.
• Implemented structured project governance, tracking milestones, risks, and KPIs to ensure alignment with strategic objectives and timely delivery.
• Supported stakeholder decision-making through performance dashboards, progress reporting, and coordination across cross-functional teams.

• Linux server migrations: planning and execution of the migration with SLES Linux deployment of VMs in VMware 8.0
• Guiding colleagues on configuring Linux VMs with vSphere Auto Deploy
• Application operations: ensuring smooth operation of applications on migrated servers
• Operations manuals: revising existing manuals, updating and creating new ones as needed
• Reviewing service offers: adjusting and optimizing service offerings of external providers
• Logistics software, Red Hat Linux, Ansible, Confluence / Jira

• Support and optimization of incident, change & problem processes based on ITIL for >10,000 users.
• Problem-solving for >1,000 complex cases/year across different service towers (File Services, Identity, Citrix, ANF).
• Work in the security cluster: vulnerability analysis and firewall change coordination.
• Governance & migration of file services to Azure NetApp Files (M365, Citrix, PowerShell), including data optimization.
• Creation and maintenance of business-critical process & operational services, enterprise documentation.
• Focus on stabilization, security (endpoint hardening), and optimization through AI solutions.

• Operation and administration of Windows 2016 / 2019 servers and domains
• Infrastructure services (Active Directory, ADFS, AD Azure Connect, DHCP, DNS, Group Policies)
• Consulting, support and troubleshooting of customer systems
• Documentation and concept design in the area of MS Active Directory
• Updating operation, process and system documentation
• Ticket handling (remote analysis and resolution via incident, change and problem management)
• Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMware vSphere, CheckMK, Exchange 2019, PowerShell, Jira, Confluence, Office 365, Matrix42, NetApp, Ansible

• Supporting Salesforce applications and development within DEKRA Certification
• Optimizing lead and opportunity processes for sales
• Preparing and conducting Salesforce training
• Creating reports and dashboards for different user groups
• Advising on and implementing processes in Salesforce

• Conducting fit-gap analysis and defining business functionalities related to IT interactions, territory alignments, sampling, and post-call follow-ups
• Collaborating with client stakeholders and teams to ensure alignment on solution design, compliance, and standards
• Providing guidance on integration architecture, including inbound/outbound connectors and third-party system interfaces
• Driving continuous improvement and optimization of ERP solutions post-implementation
• Working closely with project teams to author, edit, and review quantitative and qualitative content, ensuring relevance, quality, and accuracy
• Creating new content, with particular emphasis on writing multiple choice format IT skills questions
• Engaging in continuous improvement exercises to increase the value of products by suggesting improvements and/or additions to existing content
• Customer services support