Suneil Chetlur
Technical Account Director
Experience
Technical Account Director
Elisa Polystar
Lead pre-sales and program delivery for Network Assurance, Data Analytics/DataOps, and AI-driven assurance solutions across 8 Vodafone Group markets in the EU.
Drive RFI/RFQ/RFP programs, coordinating Product, Architecture, PM, DevOps & Service Delivery teams.
Govern SOW creation, commercials, contract reviews, and operational readiness plans.
Develop business cases focused on TCO reduction, OPEX optimization, and SLA adherence.
Director, BSS/OSS Presales and Delivery; Vodafone UK: Director, Operational Transformation
PiA
Directed end-to-end delivery & operational readiness of a large enterprise-ordering/BSS platform; established sustainable operational models post-launch.
Defined multi-tenant transition architecture, release governance, and operating mechanisms.
Rolled out standardized processes, delivery playbooks, and governance cadences for both onshore and offshore teams improving predictability and throughput.
Created KPI dashboards enabling data-driven improvements and quality uplift.
Engagement Director, STC Group
PiA/Capgemini
Led a large-scale transformation of enterprise customer operations, consolidating fragmented workflows into a unified, scalable operating model spanning data processing, service delivery, customer support, and platform governance.
Led the migration from legacy to new stack.
Designed and governed multi-geo operational structures; built target operating models for intake, validation, workflow orchestration, release cycles, and incident governance.
Implemented capacity forecasting, workload modeling, and performance analytics.
Established governance structures, steering mechanisms, and performance scorecards across multi-region operations.
Scaled organization through hiring, onboarding, competency models, and capability uplift.
Acted as strategic advisor to Group CTO/CBO, aligning enterprise vision with operating structures.
Program Director, International Digital Services
Elisa Oyj
Served on the leadership team responsible for scaling international digital services operations, delivering recurring, high-quality service for complex analytics and automation platforms across multiple geographies including Orange Belgium & Spain, Drei Austria, T-Mobile EU, and KPN Netherlands.
Directed multi-country engineering and service delivery teams, overseeing operational workflows, customer-facing delivery processes, platform adoption, and end-to-end service performance.
Acted as the primary executive interface for enterprise customers, aligning operational delivery with platform capabilities and customer value objectives through structured communication, governance, and continuous improvement cycles.
Led operational transformation initiatives across business units, implementing standardized processes, automated workflows, and data-driven operating models that improved service quality, reduced operational overhead, and increased delivery predictability.
Managed a portfolio of AI/ML-enabled operational improvement programs focused on automating manual processes, optimizing service operations, and increasing accuracy in recurring data outputs.
Led end-to-end redesign of customer experience and operational workflows using industry-standard process frameworks, creating streamlined customer journeys aligned to modern SaaS delivery principles.
Introduced data-driven monitoring and operational analytics to improve service visibility and support proactive issue management across enterprise stakeholders.
Practice Head, e-Commerce Operations
Growisto
Established and led the strategic roadmap for the e-Commerce practice, delivering business process improvements and guiding customer revenue generation through product development and transformation.
Directed cross-functional teams to implement data-driven solutions, overseeing IT systems integration and leading change management efforts for new technology adoption.
Provided C-Suite advisory on business strategy development, aligning IT tools and analytics platforms to ensure optimal operational performance.
Program Director, Global SAAS Delivery & Operations
Qvantel Oy
Led cross-functional product development teams and coordinated with vendors and partners to manage customer deployments, deliver end-to-end digital transformation programs, and drive organizational transformation for telecom clients.
Wind Tre, Italy: Directed delivery and operational readiness of a €10M+ enterprise SaaS platform implementation, led multi-phase implementation cycles, managed go-to-market readiness, introduced operational governance structures, chaired executive steering committees, and reinforced platform stability.
Millicom Group, LATAM: Orchestrated a €25M digital transformation across five countries, increased ARPU by 14%, reduced IT overhead by 8%, built a 60+ member nearshore delivery hub, implemented collaboration models, and led regional change management initiatives.
VEON Group, Ukraine, Bangladesh, Pakistan: Designed and delivered greenfield and scale strategies, and created business roadmaps in collaboration with C-suite executives to align transformation with long-term business goals.
Program Manager - SAAS Delivery & Service Operations
Accenture Technology Solutions Oy
Led the Nordics TMT SaaS Center of Excellence, advising on business development and delivery across the EU.
Sanoma, Finland/Netherlands: Led architecture, operational design, and delivery of parallel SaaS transformation initiatives for customer experience, sales automation, and service engagement systems; designed integration architectures and introduced governance structures.
DNA, Finland: Led cloud transformation strategy for BSS.
Wartsila, Finland: Managed delivery of cloud-based Salesforce automation and inventory implementation for manufacturing clients.
Accor Hotels, France: Managed cloud-based Salesforce automation and contact center delivery for a global hospitality client.
Fuji Xerox, Sydney: Led CRM transformation as program lead for Salesforce.com sales, service, and marketing implementations.
Senior Advisor, Salesforce.com and Analytics
Acrotrend
- Pre-sales and delivery project manager for CRM transformation for Reed Exhibitions, UK.
Program Lead
Virtuos Solutions
- Pre-sales and delivery project manager for multiple implementations of CRM and Customer Experience suites including Salesforce.com, Oracle RightNow CX, MS Dynamics CRM, Maximizer, and KANA.
CRM Principal Project Manager
DuPont
Led global Salesforce.com implementations and business-specific CRM rollouts for multiple business units, coordinating vendors and SI partners.
Managed change management initiatives, including conducting extensive business user training across the organization.
Project Manager
Infosys
- Managed projects for Salesforce.com, Java, .NET, and Siebel implementations for clients in telecom (Singtel, Airtel) and banking (Wells Fargo) among others.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, Professional Services, Banking and Finance, Chemical, and Retail.
Business Area Experience
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Experienced in Project Management, Operations, Information Technology, Business Intelligence, Product Development, and Customer Service.
Summary
Senior Program Director with 19+ years of global experience leading and delivering large, multi-country digital transformation programs across Europe, Middle East, LATAM, APAC, Africa, and North America.
Expert in scaling offshore/nearshore delivery hubs, designing multi-geo operating models, governing complex enterprise programs, and orchestrating cross-functional engineering, data, operations, DevOps and PMO teams.
Skills
- Enterprise Governance And Structured Delivery Models
- Multi-country And Multi-service Program Orchestration
- Transformation And Modernization Programs
- Operating Model Design And Process Standardization
- Leading Program Estimation, Sla/kpi Management And Governance And Operational Analytics
- Risk, Scope And Change Management
- Rfp/rfi Solutioning, Sow/msa Management, Commercial Governance
- Stakeholder Engagement With Cxo, Cto, Cbo, It Leaders, Vendors And Partners
Languages
Education
University of Warwick - Warwick Business School
Master of Business Administration, Dissertation focused on integration strategy and operational alignment following large-scale · Business Administration · London, United Kingdom
Jawaharlal Nehru Technological University
Bachelor of Technology · Computer Science Engineering · Hyderabad, India
Certifications & licenses
Career Certified Frameworx Transformation Manager & Business Development Manager
TMForum (Elisa Oy)
ITIL 4
AXELOS Global Best Practice
Project Management Professional (PMP®)
Project Management Institute (PMI)
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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