Robert Chhugani-Director, Advisory Services
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Experience
Director, Advisory Services
Change Healthcare (Optimum Advisory)
- Pioneer exceptional outcomes across multiple teams and verticals throughout the organization, serving in multiple different role titles, including Senior Director, Program Lead, Program Management, Interim IT Director, and more
- Continually exceed sales quotas year over year, from a minimum of 110% to a maximum of 200%, through exceptional leadership, cross-functional alignment, and process re-engineering to extract synergies and maximize output
- Oversee budgets ranging from $500K to $5M and teams from 3 to 60, engaging in team cohesion and risk management to maximize performance and maintain or come in under budget on a variety of IT and process excellence projects
- Receive multiple offers to join the executive team due to exceptional performance, improved outcomes, and exceptional turn-around strategies, all while driving technology implementations and cultivating high-performance teams
- Report directly to the CIO as an Interim IT Director, providing project management and IT leadership across various client projects, including Digital Marketing, Broker Portal, and migrating to Facets from a legacy platform
- Spearhead change management and turn-around strategies, recovering lost accounts and reopening closed doors to bring in 9 years’ worth of business through exceptional business relationship skills, driving added value and improving retention
- Champion technology and automation, taking one client from a 100% manual system to a 60% automated system, working cross-collaboratively with a multifunctional IT and program management team to maximize implementation success
- Continually forge ironclad compliance and alignment with regulations and best practices, working with teams to create key artifacts for training and comprehensive yet modular frameworks to enable critical compliance with government oversight
- Revitalize a stalled project that failed production for 2 years, creating a new pilot implementation within 5 months while instilling key SDLC measures to build out a replicable cycle model to feasibly jumpstart production and enable technological success
- Serve as a drop-in during the ramp of a new product from the engineering department, working with and influencing a team of 20+ to manage the product, which involved over 40 payers during go-live, enabling a streamlined and frictionless launch
- Successfully lead migrations to Facets, a Population Health Management System, a new health and wellness interface, and a healthy incentive program interface, supporting the entire technology stack while complying with applicable regulations
- Provide effective oversight of day-to-day activities involving multiple partners and state entities, ensuring the seamless development of crucial interfaces for the program while managing IT staff
- Played a pivotal role in the review and sign-off process for all major deliverables within the Systems Development Life Cycle (SDLC), working closely with vendors and state stakeholders to forge ironclad alignment
- Implement a process improvement strategy that extended across the Project Management Office and the IT organization, enhancing operational efficiency and project management effectiveness
Director of IT, New Business Activation
AmeriHealth Caritas
- Spearheaded the design and development of an IT artifact repository, enabling the organization to efficiently respond to RFPs and state questionnaires, resulting in a 40% reduction in response time
- Expanded the organization's industry presence through strategic go-to-market opportunities, increasing market share by 15% within one year, all while overseeing a matrixed staff of varying numbers, maximizing resource allocation and performance
- Led the design and development of the "Office-In-A-Box" facility build-out model, streamlining new plan launches and enhancing nationwide business readiness, resulting in a 25% reduction in launch timelines
- Collaborated with IT subject matter experts and the finance team to create an IT budgeting model, improving cost control and budget accuracy, resulting in a 10% reduction in IT spending while maintaining high-performance standards
- Initiated and managed the development of the application "playbook" framework, streamlining the onboarding process for Medicaid and Medicare lines of business, reducing onboarding time by 30%
- Leveraged exemplary business relationship skills to support objectives, extract synergies, and lead high-performance teams in the delivery of IT and program goals, all while maintaining ironclad regulatory and best practices compliance
Senior Program Manager/Program Director
United Healthcare
- Effectively integrated 50K Medicaid members into the application, overseeing the project's successful implementation and delivery, resulting in a 40% cost reduction
- Applied industry best practices for process excellence and IT efficiency throughout the project, ensuring optimal results and extracting additional synergies
- Executed the migration of key processes to the new Pharmacy Benefit Manager platform, which standardized the pharmacy benefit management across multiple plans and streamlined various IT processes, resulting in monthly savings of $180K
- Integrated the client on the Diamond Platform into the recently acquired Unison's Facets platform as part of a broader plan integration, aligning processing platforms, products, contracts, and branding and reducing operational redundancy
- Assumed the role of Program Lead during the critical merger and integration phase of a larger project to consolidate more than 20 processes and transactions, resulting in significant cost savings, including reduced staff, maintenance, and overhead
- Expertly managed the transition and integration of diverse systems and platforms, ensuring the seamless alignment of processes and technology
- Pioneered role-model leadership, expertly navigating complex business relationships to ensure the delivery of projects and completion of goals in accordance with executive strategies
Senior Manager
Accenture
- Spearheaded pivotal business development initiatives, successfully negotiating three major deals that cumulatively enhanced annual revenues by $19M, including $1M from contract management, $2M from provider data management, and a substantial $16M from an IT transformation project
IT Director
LiquidHub
Industry experience
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Experienced in Healthcare, Information Technology, and Insurance.
Business area experience
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Experienced in Information Technology, Project Management, Operations, and Strategy.
Summary
Executive IT leader with extensive experience and a proven track record, leveraging the SDLC, team management, and change management functions to improve alignment and extract new synergies.
Pioneer exceptional outcomes across multiple teams and verticals throughout the organization, serving in multiple different role titles, including Senior Director, Program Lead, Program Management, Interim IT Director, and more.
Continually exceed sales quotas year over year, from a minimum of 110% to a maximum of 200%, through exceptional leadership, cross-functional alignment, and process re-engineering to extract synergies and maximize output.
Expanded the organization's industry presence through strategic go-to-market opportunities, increasing market share by 15% within one year, all while overseeing a matrixed staff of varying numbers, maximizing resource allocation and performance.
Led the design and development of the "Office-In-A-Box" facility build-out model, streamlining new plan launches and enhancing nationwide business readiness, resulting in a 25% reduction in launch timelines.
Assumed the role of Program Lead during the critical merger and integration phase of a larger project to consolidate more than 20 processes and transactions, resulting in significant cost savings, including reduced staff, maintenance, and overhead.
Skills
- Digital Transformation
- It Strategy Development
- Strategic Partnerships
- Project Lifecycle Management
- Harmonization/Alignment
- Solutions Architect
- Business Relationships
- New Business Activation
- Budget Oversight
- Vendor Management
- Process Improvement/Optimization
- Technology Oversight
- Team Empowerment
- Extracts Synergies
- Servant Leader
- Scalability/Resiliency
Languages
Education
Western New England University
Bachelor of Science in Mechanical Engineering · Mechanical Engineering · Springfield, United States
Certifications & licenses
Certified Pilot
Bridgewater State University
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Robert is based in Springfield, United States.
Robert speaks the following languages: Hindi (Advanced), Sindhi (Advanced), English (Elementary).
Robert has at least 18 years of experience. During this time, Robert has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 6 years and 10 months. Note that Robert may not have shared all experience and actually has more experience.
Based on recent experience, Robert would be well-suited for roles such as: Director, Advisory Services, Director of IT, New Business Activation, Senior Program Manager/Program Director.
Robert's most recent position is Director, Advisory Services at Change Healthcare (Optimum Advisory).
In recent years, Robert has worked for Change Healthcare (Optimum Advisory).
Robert is most experienced in industries like Healthcare, Information Technology, and Insurance.
Robert is most experienced in business areas like Information Technology, Project Management, and Operations. Robert also has some experience in Strategy.
Robert has recently worked in industries like Healthcare and Information Technology.
Robert has recently worked in business areas like Information Technology and Project Management.
Robert holds a Bachelor in Mechanical Engineering from Western New England University.
Robert has 1 certificate: Certified Pilot.
The availability of Robert needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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