Monalisa Afoma-Customer Service Expert UKVI
Check rate
Experience
Customer Service Expert UKVI
Teleperformance
- Attended to all enquiries related to visa application both international and local.
The Ordinary Gift
- Efficiently performed administrative duties such as schedule management, file organisation, and correspondence drafting.
- Conducted customer surveys to collect feedback for service improvement.
- Developed in-depth product knowledge, providing customers with valuable information.
- Promoted upselling and cross-selling techniques to increase company revenue.
Managing Director
City Radio 89.7FM
- Directed the successful growth of a regional radio station from launch to established broadcaster, celebrating five years of continued expansion and audience impact.
- Spearheaded operational strategy, team leadership, financial oversight, and external partnerships.
- Implemented training and mentorship programs, nurturing new talent and improving staff performance.
- Cultivated a values-based workplace culture, fostering resilience through challenges like the COVID-19 pandemic and economic downturns.
- Led the station through its 5th anniversary milestone, recognised for outstanding leadership and long-term vision by colleagues and stakeholders.
News Broadcaster
Radio Sapientia 95.3FM
- Delivered clear, engaging, and accurate news broadcasts across multiple segments, maintaining high journalistic standards and credibility.
- Led content planning and scheduling, ensuring timely and relevant coverage for a broad audience.
- Increased audience engagement through effective use of social media and coordinated campaigns to promote new programs and events.
- Collaborated with press, stakeholders, and government agencies to maintain strong professional relationships and ensure transparent communication.
- Played a key role in crisis communication and reputation management, safeguarding the station’s public image during sensitive periods.
- Assisted in production tasks, including script writing, sound editing, and content formatting, contributing to seamless on-air delivery.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Media and Entertainment, Professional Services, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Finance, Human Resources, Operations, Marketing, Production, and Project Management.
Summary
Accomplished and versatile professional with expertise in customer care, media leadership, and audio production. As Managing Director of City Radio 89.7 FM, led the station from inception to wide regional impact, overseeing team development, operations, and community engagement. Skilled in sound mixing and audio editing with a deep understanding of acoustics, delivering high-quality audio production with clarity and precision. A strong communicator and team motivator, known for a hands-on leadership style and dedication to service excellence, innovation, and organisational growth.
Skills
Customer Service & Client Communication
Team Leadership & Staff Training
Audio Production & Sound Engineering (Mixing, Editing, Acoustics)
Microsoft Office Suite (Excel, Word, Powerpoint)
Data Entry, Accuracy & Confidentiality
Report Writing, Script Writing & Broadcast Journalism
Coreldraw & Graphic Design
Fashion Design & Creative Concepting
Social Media & Audience Engagement
Attention To Detail & Organisational Skills
Audio Production & Editing (Broadcast Segments, Multi-Track Editing, Soundboards, Post-Production Clean-Up)
Journalism & Script Writing (News Scripts, Promotional Content, Strategic Communications)
Creative & Design Projects (Promotional Graphics, Branding Materials, Social Media Campaigns)
Fashion Design (Bespoke Clothing, Attention To Detail And Aesthetic Judgment)
Languages
Education
University of Abuja
Bachelor of Arts, Applied English Linguistics · Applied English Linguistics · Abuja, Nigeria
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Monalisa is based in Kirkintilloch, United Kingdom.
Monalisa speaks the following languages: English (Advanced), French (Advanced).
Monalisa has at least 14 years of experience. During this time, Monalisa has worked in at least 3 different roles and for 4 different companies. The average length of individual experience is 3 years and 5 months. Note that Monalisa may not have shared all experience and actually has more experience.
Based on recent experience, Monalisa would be well-suited for roles such as: Customer Service Expert UKVI, Managing Director, News Broadcaster.
Monalisa's most recent position is Customer Service Expert UKVI at Teleperformance.
In recent years, Monalisa has worked for Teleperformance, The Ordinary Gift, and City Radio 89.7FM.
Monalisa is most experienced in industries like Media and Entertainment, Professional Services, and Retail.
Monalisa is most experienced in business areas like Finance, Human Resources, and Operations. Monalisa also has some experience in Marketing, Production, and Project Management.
Monalisa has recently worked in industries like Media and Entertainment, Professional Services, and Retail.
Monalisa has recently worked in business areas like Finance, Human Resources, and Operations.
Monalisa holds a Bachelor in Applied English Linguistics from University of Abuja.
The availability of Monalisa needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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