Sonja Grahl - Customer Care Agent & Social Media Community Manager

Q: Where is Sonja based?

Sonja is based in Stuttgart, Germany and prefers 100% remote projects.

Q: What languages does Sonja speak?

Sonja speaks the following languages: German (Native), English (Advanced), French (Advanced), Italian (Advanced) .

Q: How many years of experience does Sonja have?

Sonja has at least 24 years of experience. During this time, Sonja has worked in at least 10 different roles and for 11 different companies . The average length of individual experience is 2 years and 2 months . Note that Sonja may not have shared all experience and actually has more experience.

Q: What is Sonja's latest experience?

Sonja's most recent position is Customer Care Agent & Social Media Community Manager at Afilio GmbH .

Q: What companies has Sonja worked for in recent years?

In recent years, Sonja has worked for Afilio GmbH and Self-employed .

Q: Which industries is Sonja most experienced in?

Sonja is most experienced in industries like Media and Entertainment , Biotechnology , and Education . Sonja also has some experience in Information Technology , Professional Services , and Arts and Crafts .

Q: Which business areas is Sonja most experienced in?

Sonja is most experienced in business areas like Operations , Customer Service , and Sales . Sonja also has some experience in Marketing , Production , and Accounting .

Q: Which industries has Sonja worked in recently?

Sonja has recently worked in industries like Biotechnology , Education , and Information Technology .

Q: Which business areas has Sonja worked in recently?

Sonja has recently worked in business areas like Operations , Customer Service , and Marketing .

Recommended expert

Stuttgart, Germany

Experience

Sep 2020 - Feb 2022

1 year 6 months

Berlin, Germany

Customer Care Agent & Social Media Community Manager

Afilio GmbH

Oct 2018 - Present

7 years 6 months

Virtual Assistant

Self-employed

Clients include Digistore24, Professor Paul Gerson Unna Akademie e.V., Bio360 and more.

Jan 2018 - Sep 2018

9 months

Stuttgart, Germany

Back Office

Steuerkanzlei Zendath & Partner

Jan 2017 - Dec 2018

2 years

Tour Merchandising

Various Artists

Aug 2016 - Feb 2017

7 months

Zug, Switzerland

Back Office

Leading Retreats LTD.

Aug 2016 - Feb 2017

7 months

Customer Care Agent

Vodafone Deutschland GmbH

Jan 2015 - Sep 2018

3 years 9 months

Stuttgart, Germany

Event & Social Media Community Manager

SKS Russ Konzertdirektion GmbH

Jan 2010 - Dec 2014

5 years

Stuttgart, Germany

Executive Assistant

Henriques Coelho Theodorou GbR

Aug 2009 - Dec 2013

4 years 5 months

Stuttgart, Germany

Concert Consultation, Ticketing & Ticket Sales

WOM-Konzertkasse (later Saturn-Konzertkasse)

Jan 2004 - Mar 2006

2 years 3 months

Hamburg, Germany

Production Assistant

Wuttke & Wuttke Filmproduktion GmbH

Jan 1999 - Dec 2003

5 years

Stuttgart, Germany

Ticket Sales & Cinema Service Staff

Colb Entertainment GmbH

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Media and Entertainment, Biotechnology, Education, Information Technology, Professional Services, and Arts and Crafts.

Media and Entertainment

Biotechnology

Education

Information Technology

Professional Services

Arts and Crafts

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Customer Service, Sales, Marketing, Production, and Accounting.

Operations

Customer Service

Sales

Marketing

Production

Accounting

Languages

German

Native

English

Advanced

French

Advanced

Italian

Advanced

Education

Feb 2016 - Feb 2017

Htk, Technische Hochschule Hamburg

Distance Learning in Communication Design · Communication Design · Hamburg, Germany

Sep 2007 - Dec 2009

Music Circus Concertbüro GmbH

Apprenticeship as an Event Manager · Event Management · Stuttgart, Germany

Oct 2003 - Jun 2004

Empjre gGmbH

Apprenticeship as an Audiovisual Media Clerk · Audiovisual Media Clerk · Stuttgart, Germany

...and 2 more

Certifications & licenses

Certified (Mindset Online) Coach

Institute for Applied Psychology - IfaP

Statistics

Experience

Total positions 11

Experience in Media and Entertainment 13.5 y

Avg length 2 y 11 m

Longest experience 7 y 5 m

Global Experience

Countries worked in 2 (Germany, Switzerland)

Primary country Germany

Expertise

Recent roles Customer Care Agent & Social Media Community Manager, Virtual Assistant, Back Office

Main industries Media and Entertainment, Biotechnology, Education

Main business areas Operations, Customer Service, Sales

Qualifications

Certifications earned 1

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Sonja based?

Sonja is based in Stuttgart, Germany and prefers 100% remote projects.

What languages does Sonja speak?

Sonja speaks the following languages: German (Native), English (Advanced), French (Advanced), Italian (Advanced).

How many years of experience does Sonja have?

Sonja has at least 24 years of experience. During this time, Sonja has worked in at least 10 different roles and for 11 different companies. The average length of individual experience is 2 years and 2 months. Note that Sonja may not have shared all experience and actually has more experience.

What roles would Sonja be best suited for?

Based on recent experience, Sonja would be well-suited for roles such as: Customer Care Agent & Social Media Community Manager, Virtual Assistant, Back Office.

What is Sonja's latest experience?

Sonja's most recent position is Customer Care Agent & Social Media Community Manager at Afilio GmbH.

What companies has Sonja worked for in recent years?

In recent years, Sonja has worked for Afilio GmbH and Self-employed.

Which industries is Sonja most experienced in?

Sonja is most experienced in industries like Media and Entertainment, Biotechnology, and Education. Sonja also has some experience in Information Technology, Professional Services, and Arts and Crafts.

Which business areas is Sonja most experienced in?

Sonja is most experienced in business areas like Operations, Customer Service, and Sales. Sonja also has some experience in Marketing, Production, and Accounting.

Which industries has Sonja worked in recently?

Sonja has recently worked in industries like Biotechnology, Education, and Information Technology.

Which business areas has Sonja worked in recently?

Sonja has recently worked in business areas like Operations, Customer Service, and Marketing.

What is Sonja's education?

Sonja attended Htk, Technische Hochschule Hamburg for Communication Design.

Does Sonja have any certificates?

Sonja has 1 certificate: Certified (Mindset Online) Coach.

What is the availability of Sonja?

Sonja is immediately available part-time for suitable projects.

What is the rate of Sonja?

Sonja's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.