Nina Gogeshvili-Business Consultant
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Experience
Business Consultant
EnviaM Group
- Strategy consulting and optimization of existing processes
- Definition of the Incident Coordinator role
- Optimization of dashboards and reporting systems
- Reporting to stakeholders
- Team size: 1
- Tools: ServiceNow, Visio
Implementation
District Office and Schools Bavaria
- Coordination and implementation of CMDB architecture
- Reporting to stakeholders
- Team size: 8
- Tools: efecte, Python, XML
Application Management
UPD | The University Psychiatric Services Bern
- Strategy consulting and optimization of existing processes
- Fixing major problems in the OMNITRACKER tool and interfaces
- Power user and helpdesk support after adjustments
- Coordination and control of third-party service providers, OMNITRACKER developers, and internal departments
- Requirement engineering for process automation
- Leading workshops on ITSM architecture and product features
- Testing with various working groups internally and externally
- Bug fixing and implementation
- Scripting (VBS)
- Budget planning and monitoring
- Reporting to stakeholders
- Coordination and implementation of follow-up adaptations
- Team size: 1
- Tools: OMNITRACKER, Active Directory, Exchange, VBS
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Healthcare and Utilities.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Business Intelligence, Operations, and Strategy.
Summary
Based on my 10+ years of experience, I analyse the overall situation together with the project team and all stakeholders. In workshops that I moderate, we go through the standard architecture and the individual practices of the ITSM system.
We define individually tailored user stories and the technical requirements for implementing the architecture and automated workflows.
Depending on your preferences afterwards or right from the start, I lead short training sessions for more user acceptance, for better testing and to promote more engagement, motivation and transparency when working with the chosen ITSM tool.
Skills
- Lead Consulting
- Lead Of Public/Tailored System Admin And User Trainings
- Process Optimization
- Communication Skills
- Solution Development
- Implementation, Scripting
- Project Team And Resource Management
- Agile Project Management
- Scrum
- Kanban
- Visio
- Itil V4
Languages
Certifications & licenses
Efecte Implementation
ITIL V3 Foundation
ITIL V4
OMNITRACKER Implementation
Reporting (Crystal Reports)
SCRUM
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
Frequently asked questions
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