Muhammad Azeem-Senior Servicenow Developer/Technical Consultant
Check rate
Experience
Senior ServiceNow Developer / Technical Consultant
JPMorgan Chase
- Developed, configured, and supported enterprise-scale ServiceNow platforms across ITSM, ITAM, ITOM, CSM and HRSD.
- Worked on Security Operations use cases, contributing to Security Incident Response SIR workflows, alert ingestion, and integration with external security tools such as SIEM and vulnerability scanners.
- Supported Vulnerability Response VR processes including vulnerability lifecycle management, remediation workflows, prioritization, and reporting.
- Designed and implemented solutions aligned with service-oriented architecture SOA and enterprise application architecture standards.
- Translated business and security requirements into high-level architectural designs and scalable implementation models.
- Developed advanced automation using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and Workflow Studio.
- Built and maintained secure integrations using REST and SOAP APIs, IntegrationHub, and custom spokes for external systems such as Jira, Azure, AWS, and Workday.
- Applied strong JavaScript ES5+, HTML, CSS/SCSS skills to develop custom applications and enhance user experience on ServiceNow platform.
- Developed and supported web-based solutions and service portals, with exposure to modern frameworks such as AngularJS.
- Designed and optimized CMDB and CSDM-aligned data models to support service mapping, impact analysis, and operational visibility.
- Implemented ITOM capabilities including Discovery, Service Mapping, Event Management, and alert correlation integrated with monitoring tools.
- Worked with IRM/GRC modules including Risk Management, Policy & Compliance, and Audit Management, aligning with security and compliance requirements.
- Ensured performance optimization, scalability, and adherence to best practices in coding, design patterns, and data structures.
- Actively worked in Agile/Scrum environments, participating in sprint planning, backlog grooming, and delivering incremental business value.
- Led discussions with stakeholders, provided technical guidance, and supported small project teams in delivering end-to-end solutions.
ServiceNow Developer
IBM
- Streamlined ServiceNow IT Asset Management (ITAM) processes for both (HAM) and (SAM), including lifecycle automation, reclamation, license compliance, and vendor contract renewals.
- Built and optimized CMDB data models with integrations to Discovery, SCCM, and third-party tools, ensuring accurate asset visibility, dependency mapping, and alignment with ITOM practices.
- Developed custom workflows, Flow Designer automations, UI Policies, Business Rules, Script Includes, and Client Scripts to drive automation across ITAM and CSM use cases.
- Created Service Portals, Agent Workspace, and Next Experience UIs for intuitive customer self-service, case visibility, and asset request fulfillment.
- Integrated ServiceNow with ERP, procurement, financial, vendor, and HR systems to automate asset onboarding, contract renewals, entitlement tracking, and customer lifecycle events.
- Enhanced reporting and Performance Analytics dashboards to deliver actionable insights on case resolution, SLA adherence, asset utilization, and compliance posture for leadership.
- Implemented Predictive Intelligence, Virtual Agent, and Generative AI to enable case deflection, proactive asset recommendations, and AI-powered chatbot responses.
- Collaborated with developers to test and migrate customizations, ensuring adherence to change management, update set migrations, and CI/CD practices.
- Delivered audit-ready compliance reporting and alignment with ITIL, ISO, and governance frameworks through automated policy enforcement.
- Built CSM playbooks and guided decisions for agents to accelerate resolution of high-impact customer cases and asset-related issues.
- Developed and deployed custom and scoped applications using App Engine to deliver tailored enterprise solutions and extend ServiceNow capabilities.
- Automated end-to-end asset lifecycle, including procurement, deployment, in-use, reclamation, and retirement with cost savings and efficiency gains.
- Supported ServiceNow Discovery, Orchestration, and integration APIs (REST/SOAP) for real-time visibility into infrastructure, assets, and customer data.
ServiceNow Admin
HCA Healthcare
- Administered and maintained the ServiceNow platform, managing users, groups, roles, ACLs, domain separation, and delegation of administration rights.
- Supported platform upgrades and patching, including cloning sub-production instances, validating customizations, regression testing, and resolving post-upgrade defects.
- Executed instance migrations using update sets, import/export, and transform maps, ensuring integrity across ITSM, CMDB, and custom tables.
- Managed and optimized the CMDB by running Discovery, Service Mapping, CI class management, reconciliation rules, identification rules, and audits to ensure high-quality data.
- Configured and administered core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and SLA Management, aligned with ITIL practices.
- Maintained and enhanced the Service Catalog by creating catalog items, order guides, record producers, variables, and catalog workflows.
- Configured and monitored notifications, inbound email actions, and subscriptions to support business communications and automated responses.
- Created and maintained reports, dashboards, and Performance Analytics widgets for ITSM and operational metrics.
- Supported ServiceNow Workspaces and Agent Workspace administration, customizing lists, forms, and layouts for improved usability.
- Assisted in workflow automation using Workflow Editor and Flow Designer; validated business logic to align with governance standards.
- Managed integration administration with third-party applications (LDAP, SSO/SAML, email, monitoring tools, HR feeds), ensuring secure and seamless data flow.
- Ensured platform security and compliance through audit logs, encryption, ACL rules, access certifications, and governance standards.
- Supported knowledge management administration, including templates, publishing workflows, and knowledge base access.
- Participated in UAT, defect triage, and release management for platform changes and enhancements.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, and Healthcare.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Audit, Operations, and Project Management.
Summary
Being a Senior ServiceNow Developer/Consultant, I am continuously enhancing my technical expertise to manage ServiceNow Implementations at the enterprise level. I have an immense interest to learn about new trends and technologies in different software development frameworks such as ITIL, SecOps, DevOps, and AIOps. I am learning artificial intelligence (AI) and machine learning (ML) to significantly impact driving digital transformation, operational efficiency, platform capabilities, and customized process automation.
Skills
Core Servicenow Expertise:
- Itsm
- Itom
- Itam
- Spm
- Ham
- Sam
- Hrsd
- Csm
- Csdm
- Cmdb
- Discovery
- Grc
- Irm
- Secops
- Devops
- Aiops
- Acls
- Fsm
- Knowledge Portal
- Service Portal
- Service Catalog
- Employee Service Center
- Client/Server Script
- Hrsd Employee Service Center
- Virtual Agent
- Mobile Agent
- Integration Hub
Programming Frameworks/Integration/Other:
- Javascript
- Glide Apis
- Rest/Soap
- Web Services
- Angularjs
- Sql
- Glide
- Powershell
- Xml
- Json
- Ajax
- Jquery
- Sdlc
- Agile
- Itil
- Secops
- Devops
- Aiops
- Generative Ai And Predictive Intelligence
- Oauth
- Active Directory
- App Engine Studio
- Ui Builder
- Flow Designer
- Mid Server
- Atf
- Rpa
- Jira
- Sccm
- Ad
Soft Skills:
- Stakeholder Engagement
- Requirement Gathering
- Agile Practices
- Time Management
- Teamwork
- Problem Solving
- Critical Thinking
- Analytical Skills
- Troubleshooting
- Technical Writing
Languages
Certifications & licenses
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation (CIS-DISCOVERY)
ServiceNow Certified Implementation (CIS-HR)
ServiceNow Certified Implementation (CIS-ITSM)
ServiceNow Certified Implementation (CIS-Service Mapping)
ServiceNow Certified System Administrator (CSA)
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Muhammad is based in Stockholm, Sweden.
Muhammad speaks the following languages: Swedish (Native), English (Advanced).
Muhammad has at least 10 years of experience. During this time, Muhammad has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 2 months. Note that Muhammad may not have shared all experience and actually has more experience.
Based on recent experience, Muhammad would be well-suited for roles such as: Senior ServiceNow Developer / Technical Consultant, ServiceNow Developer, ServiceNow Admin.
Muhammad's most recent position is Senior ServiceNow Developer / Technical Consultant at JPMorgan Chase.
In recent years, Muhammad has worked for JPMorgan Chase and IBM.
Muhammad is most experienced in industries like Information Technology, Banking and Finance, and Healthcare.
Muhammad is most experienced in business areas like Information Technology, Audit, and Operations. Muhammad also has some experience in Project Management.
Muhammad has recently worked in industries like Banking and Finance and Information Technology.
Muhammad has recently worked in business areas like Information Technology, Audit, and Operations.
Muhammad has 6 certificates. Among them, these include: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation (CIS-DISCOVERY), and ServiceNow Certified Implementation (CIS-HR).
Muhammad will be available full-time from August 2026.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Alwin Freelancer
Tezcan Dilshener
Alagi Mansaray
Roland Arato
Christian Fritsch
Thorsten Matzner
Michael Langer
Peter Fleischer
Vicenco Kenk
Fredrik Åhman
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Senior ServiceNow Developer / Technical Consultant
Ornel Franck Wora Yeno
Lothar Hinsche
Jens Rehsack
Vivek Kosare
Tom Oefler
Paul Webster
Saleh Abbas
Christoph Bewerbung
Benedek Galácz
Antoine Liblin
Nearby freelancers
Professionals working in or nearby Stockholm, Sweden
Shahin Farzane
Daniel Matros
Huijuan Lin
Ema Sabanovic
John Guerrero
Arne Walter
Robin Lindgren
Anargyros Chatzaras
Laszlo Kismarton
Vijaykumar Mahajan
