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Recommended expert

Kronberg im Taunus, Germany

Experience

Oct 2023 - Present

2 years 6 months

Hybrid

IT-Management & Administration

Freiberufliche IT-Dienstleistung

Hybrid Cloud Administration (Cloud Transformation)
Azure Cloud Administration
Azure Entra ID user administration
Reporting
License reviews
User and group management
RBAC integration
Policy management
VM administration: setup of VMs, configuration of scale sets, configuration of replications, creation of backups, manual installation
Azure Bastion
Privileged access identity management
Documentation
Azure Security Center: monitoring security posture and recommendations to improve security
Microsoft 365 administration: MS Intune administration (Bitlocker policies, distribution, device management, group management)
MS365 Defender (Defender for Endpoint, threat management, EDR solution implementation, threat detection through investigations)
Defender for Office 365 (protection of Office 365 tools against phishing, malware, and other attacks)
Defender for Identity (identification, activity monitoring)
Defender for Cloud Apps (application monitoring and protection)
Windows Active Directory, DHCP, DNS, policies, Baramundi, SCCM/MECM, VMware, WSUS, Sophos
Exchange administration: rule creation, setup and deployment of mailboxes, mailbox migration, mail tracking, mailbox conversion, report generation
Windows AD administration: user management across the structure, device management, attribute management, group management, organizational management, troubleshooting
Group Policy management: modifying, deleting or creating policies, assigning and organizing policies, documentation and reporting
Manual installation & imaging: new imaging, image creation, manual maintenance and updates, documentation of various enterprise applications
Bitlocker configuration, BIOS and firmware configuration, troubleshooting and collaboration with level 3 support, MBSA reporting, WSUS monitoring, system and event management, troubleshooting across the IT infrastructure
Network management (including SWIFT network): MAC address filtering, network switch configuration, port management, switch patching
VMware ESXi/vSphere/vCenter administration: VM management, troubleshooting, virtualization solutions, updates and maintenance
Virtualization & cloud: Azure, Citrix, VMware, VirtualBox, ESXi, Hyper-V, VMware AHV, vulnerability management, migrations
Identifying, assessing and remediating security vulnerabilities on hybrid endpoints through regular vulnerability assessments and patch management
Backup & recovery: Teams administration, data migration, SAN, SharePoint administration, NAS, Exchange administration, cloud backup: policy creation, mailbox migration
IT security: firewall, antivirus, Azure, MS365 Security Defender: monitoring, mailbox setup and implementation, mail tracking, mailbox conversion, report generation
IT service management: team meetings, report analysis, documentation, analysis
Other: monitoring progress against goals, ServiceNow, HPSM, prioritizing activities, JIRA, MS365, integration of requested projects, MDM, TeamViewer, AnyDesk, Adobe, PowerShell, CLI, CMD
IT service desk: Exchange, JIRA org administration, SCCM shell: user management, device management, project management, ticket reviews, user training, ticket handling, change management, permission management, VIP support
Facility management: coordination with building management/technical teams, organizing technology for conferences, guest access, employee access
Nutanix/VMware administration: provisioning and setup of Nutanix clusters, installation and configuration of Nutanix AHV, VMware ESXi & Hyper-V, infrastructure maintenance and operations, upgrades and patches for Nutanix clusters, planning and implementing backup solutions, installation and configuration of VMware ESXi hosts and vCenter servers, hybrid environments

Oct 2022 - Sep 2023

1 year

IT Rollout Coordinator

ITconfig/all GmbH

Hardware receipt and inventory
Software distribution via SCCM/Baramundi
Hardware preparation and imaging
Verification of installation results
Preparation for PC handovers
Hardware delivery and exchange
Creation of user and IT service provider briefings
Permission checks (Windows Active Directory)
Disposal planning and waste separation
Processing transfers and order fulfillment in the asset management tool
Documentation of workstations and virtual machines
Incident handling and IT support
VDI and PC handovers to departments
Planning and coordination of the rollout team
Coordination with customer IT, OEVs and department heads
Inspection of workstations and monitors
Setup, booking and documentation of virtual machines
Review and correction of PCs and software packages
Office management and personnel planning
Escalation management
Coordination with contract partners (FES, Bechtle)
Preparation of pallets for other locations
Conducting user trainings
Providing 2nd and 3rd level support
IT administration, logistics planning for remote sites, appointment scheduling, onboarding of IT service providers
Project planning for special departments, setup of service points
Conducting status meetings with service providers, customers and contract partners
Monitoring service level agreements (SLAs)

Sep 2018 - Aug 2022

4 years

IT Service Manager, VIP Support & Team Lead

Team management: communication planning, crisis communication, regular updates, documentation, task distribution, monitoring service quality
Service desk via ServiceNow: 1st & 2nd level support / onsite / service requests, ticket handling, QA reports, communication with problem management and 3rd level, mobile support, staffing service points, VIP support
Deployment management: hardware preparation, imaging, service point, old hardware disposal, documentation
Report management: reporting, intranet and webshop, service quality assurance, metrics reporting, progress reporting
IT administration: System Center Operations Manager (SCOM), software updates and patches via SUP and WSUS, creation and management of application packages and deployment types, inventory reports using SQL Reporting Services (SSRS), client installation troubleshooting, security policy management, OS deployment via PXE boot, Windows Deployment Services and MDT

Aug 2017 - Sep 2018

1 year 2 months

On-site

IT-Support, OnSite Support

Service desk: ticket handling, onsite support/field service, printer maintenance, separation of old hardware, documentation, switch rollout according to switch plan, cable layout and wiring in data centers, mobile device support, service requests, asset management
Deployment management: hardware preparation, imaging, receipt, documentation, transport and securing, user training

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology.

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Customer Service, Logistics, and Project Management.

Information Technology

Operations

Customer Service

Logistics

Project Management

Languages

German

Advanced

Education

Apr 2017 - Aug 2017

Hochschule Mainz

Applied Computer Science · Mainz, Germany

Oct 2016 - Mar 2017

Technische Universität Darmstadt

Physics · Darmstadt, Germany

Aug 2013 - Jun 2016

Werner-Heisenberg-Schule Rüsselsheim

General university entrance qualification · Mathematics & Mechatronics · Rüsselsheim, Germany

Certifications & licenses

Microsoft Certified: Azure Administrator Associate

ITIL® Foundation Certificate In IT Service Management

Electrically instructed person - online

DEKRA Akademie GmbH

Statistics

Experience

Total positions 4

Experience in Information Technology 8.5 y

Avg length 2 y 1 m

Longest experience 3 y 11 m

Expertise

Recent roles IT-Management & Administration, IT Rollout Coordinator, IT Service Manager, VIP Support & Team Lead

Main industries Information Technology

Main business areas Information Technology, Operations, Customer Service

Qualifications

Certifications earned 3

Profile

Created

August 2024

Last Update

August 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Hakan based?

Hakan is based in Kronberg im Taunus, Germany and prefers 100% remote projects.

What languages does Hakan speak?

Hakan speaks the following languages: German (Advanced).

How many years of experience does Hakan have?

Hakan has at least 8 years of experience. During this time, Hakan has worked in at least 4 different roles and for 2 different companies. The average length of individual experience is 2 years and 1 month. Note that Hakan may not have shared all experience and actually has more experience.

What roles would Hakan be best suited for?

Based on recent experience, Hakan would be well-suited for roles such as: IT-Management & Administration, IT Rollout Coordinator, IT Service Manager, VIP Support & Team Lead.

What is Hakan's latest experience?

Hakan's most recent position is IT-Management & Administration at Freiberufliche IT-Dienstleistung.

What companies has Hakan worked for in recent years?

In recent years, Hakan has worked for Freiberufliche IT-Dienstleistung and ITconfig/all GmbH.

Which industries is Hakan most experienced in?

Hakan is most experienced in industries like Information Technology.

Which business areas is Hakan most experienced in?

Hakan is most experienced in business areas like Information Technology, Operations, and Customer Service. Hakan also has some experience in Logistics and Project Management.

Which industries has Hakan worked in recently?

Hakan has recently worked in industries like Information Technology.

Which business areas has Hakan worked in recently?

Hakan has recently worked in business areas like Information Technology, Operations, and Customer Service.

What is Hakan's education?

Hakan attended Hochschule Mainz for Applied Computer Science.

Does Hakan have any certificates?

Hakan has 3 certificates. These include: Microsoft Certified: Azure Administrator Associate, ITIL® Foundation Certificate In IT Service Management, and Electrically instructed person - online.

What is the availability of Hakan?

Hakan is immediately available full-time for suitable projects.

What is the rate of Hakan?

Hakan's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.