Cedric (F.) Jacob-Co-Founder / CTO
Check rate
Experience
Co-Founder / CTO
Infinite Hooray ApS
- Develop powerful add-ons for customer service systems with innovative Zendesk apps designed to drive business growth, improve efficiency, and enhance customer satisfaction
- Implement full Zendesk solutions and provide hands-on support to bring customer service vision to life
- Combine customer service and technology expertise to address the complexities of delivering top-notch customer service
- Execute Zendesk implementations in 20+ countries and develop AI apps that automate replies
- Maintain a proven track record of success in advancing customer service capabilities
Zendesk Specialist, Full-Stack Developer, Consultant
Cedric F. Jacob
- Elevate and scale support teams with AI-powered workflows
- Design future-ready, scalable support structures
- Transform customer service into a profit center
- Build intelligent Help Centers that engage customers
- Create custom AI + Zendesk integrations
- Develop innovative web apps & automation tools
- Provide targeted coaching and strategy
Frontline Manager
CardCoaches
- Provide IT support consultation including creating policies and templates
- Create a dynamic support structure and train staff
- Streamline internal communication
- Manage affiliates and use a set budget to run promotions for the community
- Administer the site and communicate with programmers and designers
- Oversee account management, content management, and community management
- Report to senior management
Senior Language Specialist
Rational Group
- Manage and coordinate an international team schedule
- Respond to escalated customer e-mails
- Handle account management tasks
- Train new employees and provide ongoing coaching
- Report to management
- Create new reporting tools
- Perform translations between English and German
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, Strategy, Product Development, Business Intelligence, and Human Resources.
Summary
I am a Zendesk Consultant, AI & Automation Specialist, Full-Stack Developer, and Author of Mastering Zendesk (2017).
I take a holistic view of a company’s entire ecosystem - connecting departments, integrating AI, and optimizing customer journeys for seamless, consistent experiences that drive loyalty and growth.
Skills
Zendesk
Artificial Intelligence (Ai)
Automation
Elevate And Scale Support Teams With Ai-Powered Workflows
Design Future-Ready, Scalable Support Structures
Transform Customer Service Into A Profit Center
Build Intelligent Help Centers That Engage Customers
Create Custom Ai + Zendesk Integrations
Develop Innovative Web Apps & Automation Tools
Provide Targeted Coaching And Strategy
Ai & Automation: Openai, Claude, Ai-Driven Automation, Large Language Models (Llms), Workflow Orchestration
Frontend: Html5, Css, Javascript, Jquery, Responsive Design
Backend: Node.Js, Php, Python, Sql, Mongodb, Serverless Architecture (Aws, Google Cloud)
Specialized In: Zendesk Api, Zendesk Apps, Channel Integration Development, Ai-Powered Integrations
Languages
Statistics
Experience
Global experience
Expertise
Profile
Frequently asked questions
Have questions? Find more information here.
Cedric is based in Siegburg, Germany and prefers 100% remote projects.
Cedric speaks the following languages: German (Native), English (Native).
Cedric has at least 18 years of experience. During this time, Cedric has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 5 years and 6 months. Note that Cedric may not have shared all experience and actually has more experience.
Based on recent experience, Cedric would be well-suited for roles such as: Co-Founder / CTO, Zendesk Specialist, Full-Stack Developer, Consultant, Frontline Manager.
Cedric's most recent position is Co-Founder / CTO at Infinite Hooray ApS.
In recent years, Cedric has worked for Infinite Hooray ApS and Cedric F. Jacob.
Cedric is most experienced in industries like Information Technology and Professional Services.
Cedric is most experienced in business areas like Customer Service, Information Technology, and Strategy. Cedric also has some experience in Product Development, Business Intelligence, and Human Resources.
Cedric has recently worked in industries like Information Technology and Professional Services.
Cedric has recently worked in business areas like Customer Service, Information Technology, and Strategy.
The availability of Cedric needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 27 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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