Cedric Jacob - Co-Founder / CTO

Q: Where is Cedric based?

Cedric is based in Siegburg, Germany and prefers 100% remote projects.

Q: What languages does Cedric speak?

Cedric speaks the following languages: German (Native), English (Native) .

Q: How many years of experience does Cedric have?

Cedric has at least 18 years of experience. During this time, Cedric has worked in at least 4 different roles and for 4 different companies . The average length of individual experience is 5 years and 6 months . Note that Cedric may not have shared all experience and actually has more experience.

Q: What is Cedric's latest experience?

Cedric's most recent position is Co-Founder / CTO at Infinite Hooray ApS .

Q: What companies has Cedric worked for in recent years?

In recent years, Cedric has worked for Infinite Hooray ApS and Cedric F. Jacob .

Q: Which industries is Cedric most experienced in?

Cedric is most experienced in industries like Information Technology and Professional Services .

Q: Which business areas is Cedric most experienced in?

Cedric is most experienced in business areas like Customer Service , Information Technology , and Strategy . Cedric also has some experience in Product Development , Business Intelligence , and Human Resources .

Q: Which industries has Cedric worked in recently?

Cedric has recently worked in industries like Information Technology and Professional Services .

Q: Which business areas has Cedric worked in recently?

Cedric has recently worked in business areas like Customer Service , Information Technology , and Strategy .

Recommended expert

Siegburg, Germany

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Experience

Feb 2023 - Present

3 years 7 months

Co-Founder / CTO

Infinite Hooray ApS

Develop powerful add-ons for customer service systems with innovative Zendesk apps designed to drive business growth, improve efficiency, and enhance customer satisfaction
Implement full Zendesk solutions and provide hands-on support to bring customer service vision to life
Combine customer service and technology expertise to address the complexities of delivering top-notch customer service
Execute Zendesk implementations in 20+ countries and develop AI apps that automate replies
Maintain a proven track record of success in advancing customer service capabilities

Jun 2013 - Present

13 years 3 months

Cologne, Germany

Zendesk Specialist, Full-Stack Developer, Consultant

Cedric F. Jacob

Elevate and scale support teams with AI-powered workflows
Design future-ready, scalable support structures
Transform customer service into a profit center
Build intelligent Help Centers that engage customers
Create custom AI + Zendesk integrations
Develop innovative web apps & automation tools
Provide targeted coaching and strategy

Jan 2012 - Sep 2013

1 year 9 months

Frontline Manager

CardCoaches

Provide IT support consultation including creating policies and templates
Create a dynamic support structure and train staff
Streamline internal communication
Manage affiliates and use a set budget to run promotions for the community
Administer the site and communicate with programmers and designers
Oversee account management, content management, and community management
Report to senior management

Sep 2008 - Jan 2012

3 years 5 months

Senior Language Specialist

Rational Group

Manage and coordinate an international team schedule
Respond to escalated customer e-mails
Handle account management tasks
Train new employees and provide ongoing coaching
Report to management
Create new reporting tools
Perform translations between English and German

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology and Professional Services.

Information Technology

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Information Technology, Strategy, Product Development, Business Intelligence, and Human Resources.

Customer Service

Information Technology

Strategy

Product Development

Business Intelligence

Human Resources

Summary

I am a Zendesk Consultant, AI & Automation Specialist, Full-Stack Developer, and Author of Mastering Zendesk (2017).

I take a holistic view of a company’s entire ecosystem - connecting departments, integrating AI, and optimizing customer journeys for seamless, consistent experiences that drive loyalty and growth.

Skills

Zendesk
Artificial Intelligence (Ai)
Automation
Elevate And Scale Support Teams With Ai-Powered Workflows
Design Future-Ready, Scalable Support Structures
Transform Customer Service Into A Profit Center
Build Intelligent Help Centers That Engage Customers
Create Custom Ai + Zendesk Integrations
Develop Innovative Web Apps & Automation Tools
Provide Targeted Coaching And Strategy
Ai & Automation: Openai, Claude, Ai-Driven Automation, Large Language Models (Llms), Workflow Orchestration
Frontend: Html5, Css, Javascript, Jquery, Responsive Design
Backend: Node.Js, Php, Python, Sql, Mongodb, Serverless Architecture (Aws, Google Cloud)
Specialized In: Zendesk Api, Zendesk Apps, Channel Integration Development, Ai-Powered Integrations

Languages

German

Native

English

Native

Statistics

Experience

Total positions 4

Experience in Information Technology 18 y

Avg length 5 y 5 m

Longest experience 13 y 2 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Co-Founder / CTO, Zendesk Specialist, Full-Stack Developer, Consultant, Frontline Manager

Main industries Information Technology, Professional Services

Main business areas Customer Service, Information Technology, Strategy

Profile

Created

March 2026

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Frequently asked questions

Have questions? Find more information here.

Cedric is based in Siegburg, Germany and prefers 100% remote projects.

Cedric speaks the following languages: German (Native), English (Native).

Cedric has at least 18 years of experience. During this time, Cedric has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 5 years and 6 months. Note that Cedric may not have shared all experience and actually has more experience.

Based on recent experience, Cedric would be well-suited for roles such as: Co-Founder / CTO, Zendesk Specialist, Full-Stack Developer, Consultant, Frontline Manager.

Cedric's most recent position is Co-Founder / CTO at Infinite Hooray ApS.

In recent years, Cedric has worked for Infinite Hooray ApS and Cedric F. Jacob.

Cedric is most experienced in industries like Information Technology and Professional Services.

Cedric is most experienced in business areas like Customer Service, Information Technology, and Strategy. Cedric also has some experience in Product Development, Business Intelligence, and Human Resources.

Cedric has recently worked in industries like Information Technology and Professional Services.

Cedric has recently worked in business areas like Customer Service, Information Technology, and Strategy.

Cedric is immediately available part-time for suitable projects.

Cedric's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

To hire Cedric, click the Meet button on the profile to request a meeting and discuss your project needs.

Salary / Daily Rate Distribution

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<€480 €480-640 €640-800 €800-960 €960+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

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Daily rate avg. 805 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 840 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.