Axel Grüsner-Owner | Mentor for Business & Management
Check rate
Experience
Mayor of a district
Owner | Mentor for Business & Management
Self-employed
Training and coaching for customer service, sales, negotiation, and leadership development. In group seminars and individual one-to-one training sessions, participants work in a needs-based way on what they need to become more successful. His credo: Use a strong focus on performance and high social skills with effective methods to achieve success.
- Communication and sales training
- Leadership development programs
- Negotiation seminars
- Individual business coaching
- Moderation of conferences
- Expert talks on communication with customers and colleagues
- Mentor for Business & Management
- Leadership initiative, leadership, motivated teams
- Professional sales work
- Successful negotiation, communication, presentation, and moderation
- Building a sales-focused in-house negotiation academy
- Conflict management/conversation skills
- B2C sales
- Field coaching - sales/leadership
- Preference profiling (Insights Discovery, DISC, Reiss Profile)
- Needs-based and benefit-oriented sales training for field sales teams
- Booklet: Communication & Sales; a guide for everyday working life
Director Training & Quality
arvato Bertelsmann
The area covered 14 locations with a total of 4,500 employees. The responsibilities included training agents in customer service as well as managers at team leader and department head level. In addition, the task was to keep the quality of our own locations and those of our service providers at a high level and continuously improve it. To do this, decentralized structures were created to ensure the greatest possible independence. External trainers were brought in selectively to provide support. As the representative for the Training & Quality area, I regularly provided updates to our own management and the management of our clients.
Head of Quality Insurance
o2 Germany GmbH
The responsibilities included training agents in customer service as well as managers at team leader and department head level. In addition, the task was to keep the quality of our own locations and those of our service providers at a high level and continuously improve it.
Team and Department Head
UPS, Viag Interkom, Allianz Vers.
Employee leadership: motivating, developing, and supporting team members.
Shift planning: scheduling shifts and tasks, ensuring availability.
Goal achievement: monitoring KPIs such as service level, call quality, and productivity.
Quality assurance: feedback talks, coaching, training.
Interface role: communication with other departments and management.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Telecommunication, Insurance, Transportation, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Human Resources, Quality Assurance, Sales, and Operations.
Summary
Axel Grüsner has been working in training and coaching for over 25 years. Since 2011, he has been an independent trainer, coach, and mentor for customer service, sales, negotiation, and leadership development. In group seminars and individual one-to-one training sessions, his participants work in a needs-based way on what they need to become more successful. His credo: Use a strong focus on performance and high social skills with effective methods to achieve success.
His own career took him from the skilled trades to industry, then into the service sector, and finally to the role of "Director Training" in a global company. As a trainer and coach, he draws on the experience of his own 25-year career as a manager in the private sector. He sees it as his job and personal goal to support people in their own development and to spot young talent within companies and prepare them, for example, for a sales or leadership role.
Skills
- Communication And Sales Training
- Leadership Development Programs
- Negotiation Seminars
- Individual Business Coaching
- Moderation Of Conferences
- Expert Talks On Communication With Customers And Colleagues
- Mentor For Business & Management
- Leadership Initiative, Leadership, Motivated Teams
- Professional Sales Work
- Successful Negotiation, Communication, Presentation, And Moderation
- Building A Sales-Focused In-House Negotiation Academy
- Conflict Management/Conversation Skills
- B2c Sales
- Field Coaching - Sales/Leadership
- Preference Profiling (Insights Discovery, Disc, Reiss Profile)
- Needs-Based And Benefit-Oriented Sales Training For Field Sales Teams
Languages
Education
Apprenticeship as a car mechanic
VWA
Business administration degree
Certifications & licenses
Business Coach (BCCP certified)
Business Trainer (BCTP certified)
Lego® Serious Play® Facilitator
Reiss Motivation Profile® Master
Trainer for methodical work with seminar actors (BDVT certified)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Axel is based in Beelitz, Germany and can operate in on-site, hybrid, and remote work models.
Axel speaks the following languages: German (Native).
Axel has at least 32 years of experience. During this time, Axel has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 6 years and 5 months. Note that Axel may not have shared all experience and actually has more experience.
Based on recent experience, Axel would be well-suited for roles such as: Mayor of a district, Owner | Mentor for Business & Management, Director Training & Quality.
Axel's most recent position is Mayor of a district.
In recent years, Axel has worked for Self-employed.
Axel is most experienced in industries like Professional Services, Telecommunication, and Insurance. Axel also has some experience in Transportation and Government and Administration.
Axel is most experienced in business areas like Customer Service, Human Resources, and Quality Assurance. Axel also has some experience in Sales and Operations.
Axel has recently worked in industries like Professional Services.
Axel has recently worked in business areas like Customer Service, Human Resources, and Sales.
Axel attended education in Apprenticeship as a car mechanic.
Axel has 5 certificates. Among them, these include: Business Coach (BCCP certified), Business Trainer (BCTP certified), and Lego® Serious Play® Facilitator.
The availability of Axel needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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