Angelica D.-Mediation Trainee
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Experience
Mediation Trainee
Teleperformance Portugal
- Train new customer service employees and coach experienced ones to improve performance
- Create educational material, conduct training sessions, identify skills gaps, and keep staff motivated
- Deliver training to new locations and additional sites
- Give managers feedback on staff performance
Customer Service Specialist
Teleperformance Portugal
- Handle questions or issues raised by clients via online forms, email, and chat
- Escalate requests the agent cannot resolve to the appropriate team and follow up
- Manage and resolve incidents
- Follow up on and resolve assigned cases
- Provide information on purchasing procedures, order tracking, and deliveries
- Work closely with other support level teams to ensure an excellent customer experience across the support chain
- Serve as backup for the Customer Care Specialist on the 2nd Level Support team
- Perform or assist with departmental tasks as needed to maintain workflow and meet customer service requirements
- Help with specific projects and topics
Language Data Analyst
TransPerfect
- Review and revise large volumes of multilingual data
Servizio Civile Nazionale
Social Services Office
- Tutor children after school
- Organize sports, recreational and expressive activities and run a multimedia lab
- Provide information and support to help people understand and use local services
- Perform secretarial tasks
- Collect and analyze data, prepare projects and modules using programs like Excel and Word
- Archive and organize application forms
Tour Guide
Latium World Folkloric Festival
- Facilitate communication between international performance groups (from Europe, Latin America, and Asia) and the festival events team
- Handle ad hoc requests from performance groups with cultural sensitivity
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Arts and Crafts, Tourism, Professional Services, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Human Resources, Operations, and Research and Development.
Skills
- Proficient In Microsoft Office Suite
- Excel
- Word
- Powerpoint
- Teams
- Slack
- Google Meet
- Monday.Com
- Outlook
- Canva
Languages
Education
Roma Tre University
Bachelor's degree, Linguistic and Cultural Mediation · Linguistic and Cultural Mediation · Rome, Italy
Catholic Regional College Melton
English studies and translation · Melton, Australia
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Angelica is based in Cori, Italy.
Angelica speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate).
Angelica has at least 10 years of experience. During this time, Angelica has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 2 years and 1 month. Note that Angelica may not have shared all experience and actually has more experience.
Based on recent experience, Angelica would be well-suited for roles such as: Mediation Trainee, Customer Service Specialist, Language Data Analyst.
Angelica's most recent position is Mediation Trainee at Teleperformance Portugal.
In recent years, Angelica has worked for Teleperformance Portugal.
Angelica is most experienced in industries like Arts and Crafts, Tourism, and Professional Services. Angelica also has some experience in Government and Administration.
Angelica is most experienced in business areas like Customer Service, Human Resources, and Operations. Angelica also has some experience in Research and Development and Quality Assurance.
Angelica has recently worked in industries like Professional Services.
Angelica has recently worked in business areas like Customer Service and Human Resources.
Angelica holds a Bachelor in Linguistic and Cultural Mediation from Roma Tre University.
The availability of Angelica needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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