Angelica D'achille - Mediation Trainee

Q: Where is Angelica based?

Angelica is based in Cori, Italy .

Q: What languages does Angelica speak?

Angelica speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate) .

Q: How many years of experience does Angelica have?

Angelica has at least 10 years of experience. During this time, Angelica has worked in at least 5 different roles and for 4 different companies . The average length of individual experience is 2 years and 1 month . Note that Angelica may not have shared all experience and actually has more experience.

Q: What is Angelica's latest experience?

Angelica's most recent position is Mediation Trainee at Teleperformance Portugal .

Q: What companies has Angelica worked for in recent years?

In recent years, Angelica has worked for Teleperformance Portugal and TransPerfect .

Q: Which industries is Angelica most experienced in?

Angelica is most experienced in industries like Arts and Crafts , Tourism , and Professional Services . Angelica also has some experience in Government and Administration .

Q: Which business areas is Angelica most experienced in?

Angelica is most experienced in business areas like Customer Service , Human Resources , and Operations . Angelica also has some experience in Research and Development and Quality Assurance .

Q: Which industries has Angelica worked in recently?

Angelica has recently worked in industries like Professional Services .

Q: Which business areas has Angelica worked in recently?

Angelica has recently worked in business areas like Customer Service , Human Resources , and Quality Assurance .

Recommended expert

Cori, Italy

Experience

Aug 2022 - Dec 2025

3 years 5 months

Portugal

Mediation Trainee

Teleperformance Portugal

Train new customer service employees and coach experienced ones to improve performance
Create educational material, conduct training sessions, identify skills gaps, and keep staff motivated
Deliver training to new locations and additional sites
Give managers feedback on staff performance

Oct 2021 - Jul 2022

10 months

Portugal

Customer Service Specialist

Teleperformance Portugal

Handle questions or issues raised by clients via online forms, email, and chat
Escalate requests the agent cannot resolve to the appropriate team and follow up
Manage and resolve incidents
Follow up on and resolve assigned cases
Provide information on purchasing procedures, order tracking, and deliveries
Work closely with other support level teams to ensure an excellent customer experience across the support chain
Serve as backup for the Customer Care Specialist on the 2nd Level Support team
Perform or assist with departmental tasks as needed to maintain workflow and meet customer service requirements
Help with specific projects and topics

Mar 2021 - May 2021

3 months

Language Data Analyst

TransPerfect

Review and revise large volumes of multilingual data

Nov 2017 - Nov 2018

1 year 1 month

Italy

Servizio Civile Nazionale

Social Services Office

Tutor children after school
Organize sports, recreational and expressive activities and run a multimedia lab
Provide information and support to help people understand and use local services
Perform secretarial tasks
Collect and analyze data, prepare projects and modules using programs like Excel and Word
Archive and organize application forms

Jul 2013 - Aug 2019

6 years 2 months

Italy

Tour Guide

Latium World Folkloric Festival

Facilitate communication between international performance groups (from Europe, Latin America, and Asia) and the festival events team
Handle ad hoc requests from performance groups with cultural sensitivity

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Arts and Crafts, Tourism, Professional Services, and Government and Administration.

Arts and Crafts

Tourism

Professional Services

Government and Administration

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Human Resources, Operations, and Research and Development.

Customer Service

Human Resources

Operations

Research and Development

Skills

Proficient In Microsoft Office Suite
Excel
Word
Powerpoint
Teams
Slack
Google Meet
Monday.com
Outlook
Canva

Languages

Italian

Native

English

Advanced

Spanish

Intermediate

Education

Oct 2016 - Jun 2019

Roma Tre University

Bachelor's degree, Linguistic and Cultural Mediation · Linguistic and Cultural Mediation · Rome, Italy

Feb 2013 - Dec 2013

Catholic Regional College Melton

English studies and translation · Melton, Australia

Statistics

Experience

Total positions 5

Experience in Arts and Crafts 6 y

Avg length 2 y 3 m

Longest experience 6 y 1 m

Global Experience

Countries worked in 2 (Portugal, Italy)

Primary country Portugal

Expertise

Recent roles Mediation Trainee, Customer Service Specialist, Language Data Analyst

Main industries Arts and Crafts, Tourism, Professional Services

Main business areas Customer Service, Human Resources, Operations

Qualifications

Highest degree Bachelor

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Angelica based?

Angelica is based in Cori, Italy.

What languages does Angelica speak?

Angelica speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate).

How many years of experience does Angelica have?

Angelica has at least 10 years of experience. During this time, Angelica has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 2 years and 1 month. Note that Angelica may not have shared all experience and actually has more experience.

What roles would Angelica be best suited for?

Based on recent experience, Angelica would be well-suited for roles such as: Mediation Trainee, Customer Service Specialist, Language Data Analyst.

What is Angelica's latest experience?

Angelica's most recent position is Mediation Trainee at Teleperformance Portugal.

What companies has Angelica worked for in recent years?

In recent years, Angelica has worked for Teleperformance Portugal and TransPerfect.

Which industries is Angelica most experienced in?

Angelica is most experienced in industries like Arts and Crafts, Tourism, and Professional Services. Angelica also has some experience in Government and Administration.

Which business areas is Angelica most experienced in?

Angelica is most experienced in business areas like Customer Service, Human Resources, and Operations. Angelica also has some experience in Research and Development and Quality Assurance.

Which industries has Angelica worked in recently?

Angelica has recently worked in industries like Professional Services.

Which business areas has Angelica worked in recently?

Angelica has recently worked in business areas like Customer Service, Human Resources, and Quality Assurance.

What is Angelica's education?

Angelica holds a Bachelor in Linguistic and Cultural Mediation from Roma Tre University.

What is the availability of Angelica?

The availability of Angelica needs to be confirmed.

What is the rate of Angelica?

Angelica's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.