Valentina V.-AI Trainer
Check rate
Experience
AI Trainer
FirstSource
- Audio annotation experience
- Using Discord (Communication) and AccunAI (Tasks) platforms
- Evaluate agent responses based on faithfulness, expressiveness, voice consistency, speech controllability, instruction adherence, and overall quality to improve conversational agents and make responses more natural and aligned with human expectations.
AI Trainer
Lausanne Business Solutions
- Remote conversation simulation project
- Developed a Human2Bot chatbot simulating customer service conversations in Italian
Freelance Sailing Journalist
Independent
- Wrote "Becoming a Yachtmaster" for Blue Water Sailing, April 2018
- Wrote "The Dark Transat" for Yachting World, May 2018
Sailing Instructor & Captain
Independent
- 24,000 nautical miles of sailing experience
- Completed an Atlantic crossing
- Delivered more than 70 weekly RYA courses as an RYA Yachtmaster instructor
- Managed dozens of weekly charters as captain on 5-star luxury yachts in Greece and the British Virgin Islands
Senior Team Lead, Digital Marketing Sales Account Managers (Facebook Program)
Accenture
- Managed and coached a multilingual inside sales team of 15 account managers
- Exceeded KPIs, achieved revenue targets, and improved productivity
- Conducted one-on-ones and call evaluations to ensure regulatory compliance and best practices in customer engagement
- Created a learning environment to transfer knowledge and insights
- Oversaw day-to-day team operations and workflow management
Business Support Team Leader
PayPal
- Built, developed, and led the Italian Business Support Team to meet performance goals
- Reviewed and coached daily performance, quality, behavior, and attendance standards
- Scheduled and led one-on-ones, coaching sessions, team learning sessions, and stand-ups
- Performed quality reviews on phone calls and emails
- Managed teammate selection, internal talent movement, and training needs assessment
- Conducted team calibration, performance evaluation, and recognition of top performers
Enterprise Account Manager
PayPal
- Served as primary contact for a portfolio of 15–20 merchants
- Collaborated with the Italian Business Unit to develop growth strategies for all accounts
- Managed some of the largest merchants in the Telco, Travel, Airline, and Fashion verticals (Vodafone, Telecom Italia, Wind, H3G, Alitalia, Bravofly, Blue Panorama, Trenitalia, Italo Treno, Yoox)
Account Manager
PayPal
- Served as unique point of contact for a portfolio of 100 merchants
- Owned all operational and relational issues for clients including RTI, Media Shopping, Mondadori, Patrizia Pepe, Misco Italia, Dmedia, Telethon, Calzedonia, Casa.it, StrumentiMusicali.net, Kikocosmetics
Account Manager
Dnsee Interactive Thinking
- Advised clients on online communication strategies
- Managed client relationships and business development including budget reviews, performance summaries, and forecasts
- Clients included Eni, Fox International Channels Italy, Samsung Mobile, GDF Suez, Poste Italiane, AGI
Account Manager
Endeavour / Gruppo Roncaglia
- Advised clients on online advertising campaigns
- Managed relationships and led cross-functional teams of internal resources and suppliers
- Clients included Lexus, Toyota, Rocchetta, BrioBlu, Palombini, RDS, Euronics, Save the Children
Consultant
Accenture S.p.A.
- Advised Nokia Italia on web portals, promotional microsites, SEO, SEM, banner campaigns, CMS, CRM, UGC, and web TV projects
- Handled client relationships, budget reviews, and forecasts
- Coordinated projects as project manager, leading internal cross-functional teams
Portfolio Manager
Kaoma s.r.l.
- Coordinated all company projects to achieve organizational strategic goals
Project Manager
Kaoma s.r.l.
- Created, developed, and maintained CMS, websites, portals, promotional microsites, web TVs, and web radios
- Managed content management system projects
- Clients included Nokia Italia, Confindustria, Lega Ambiente
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Advertising, Tourism, Banking and Finance, Professional Services, and Telecommunication.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Marketing, Customer Service, Information Technology, Operations, Sales, and Project Management.
Skills
People Management
Account Management
Project Management
Ai Training
Coach, Motivate, And Inspire Individuals And Teams To Achieve High Performance.
Develop Direct Reports Through Regular Feedback, Goal-Setting, And Growth Opportunities.
Delegate Effectively To Empower Team Members And Achieve Strategic Objectives.
Set Clear Expectations, Manage And Measure Work Performance, And Hold Teams Accountable.
Communicate Clearly And Confidently With Teammates, Supervisors, And Senior Leadership.
Maintain A Strong Customer-Centric Approach While Achieving Business Outcomes.
Leverage Business Acumen To Make Data-Driven Decisions And Solve Problems.
Anticipate, Lead, And Manage Change With Clarity And Purpose.
Languages
Education
University "La Sapienza"
Master's degree, Communication · Marketing & Communication · Rome, Italy · 110/110
Certifications & licenses
Project Management Institute (PMI)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Valentina is based in Marino, Italy.
Valentina speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate).
Valentina has at least 27 years of experience. During this time, Valentina has worked in at least 10 different roles and for 9 different companies. The average length of individual experience is 2 years and 1 month. Note that Valentina may not have shared all experience and actually has more experience.
Based on recent experience, Valentina would be well-suited for roles such as: AI Trainer, Freelance Sailing Journalist, Sailing Instructor & Captain.
Valentina's most recent position is AI Trainer at FirstSource.
In recent years, Valentina has worked for FirstSource and Independent.
Valentina is most experienced in industries like Advertising, Information Technology, and Tourism. Valentina also has some experience in Banking and Finance, Professional Services, and Telecommunication.
Valentina is most experienced in business areas like Marketing, Customer Service, and Operations. Valentina also has some experience in Sales, Project Management, and Information Technology.
Valentina has recently worked in industries like Tourism and Professional Services.
Valentina has recently worked in business areas like Customer Service, Operations, and Quality Assurance.
Valentina holds a Master in Marketing & Communication from University "La Sapienza".
Valentina has 1 certificate: Project Management Professional (PMP).
The availability of Valentina needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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