Ali (Adel) Feili-IT Support | System Administration | System Engineering
Check rate
Experience
IT System Engineer
- Administration and further development of Microsoft 365 environments (Exchange Online, Intune, SharePoint Online, Microsoft Teams, Entra ID, Azure)
- Administration of Windows server and client infrastructures, including user, group, and permission management
- Implementation / support of IT projects, cloud migrations, and infrastructure modernization
- Automation of administrative processes with PowerShell
- Introduction / installation of new systems in the company (CRM, DATEV)
- Collaboration with internal departments and external service providers to implement IT projects
- Management of Microsoft Intune (MDM/MAM), including device management as well as policy and software deployment
- Analysis and resolution of complex issues in 2nd- and 3rd-level support
- Creation of technical documentation and implementation of IT security policies
IT Support Specialist
- Installation, configuration, and administration of Windows workstations and servers
- On-site and remote support for users
- Handling of incidents and service requests according to ITIL processes
- Analysis and resolution of hardware and software issues
- Setup of user accounts, permissions, and network printers
- Carrying out hardware rollouts, workplace migrations, and site relocations
- Upgrading and replacing hardware components
- Working with internal IT departments and external service providers
- Documentation of service activities according to ITIL
- Training end users
IT Support Specialist
- Technical support for business customers of a telecommunications provider
- Setup, configuration, and administration of LANCOM routers
- Analysis and resolution of network, VPN, WLAN, and internet issues
- Remote diagnostics and handling of technical support requests
- Performing firmware updates and commissioning new customer connections
- Documentation and escalation of complex issues
IT Technician
- Diagnosis, analysis, and repair of hardware faults on PCs and notebooks
- Replacement and upgrading of hardware components (SSD, RAM, motherboard, display, keyboard, battery)
- Assembly and configuration of new notebooks and PCs
- Installation of operating systems and drivers
- Performing functional and quality tests
- Handling service and warranty cases
IT Support Specialist
- Support for users at an insurance company
- Analysis and resolution of hardware, software, printer, and network issues
- User, permission, and license management
- Setup of user access and remote software deployment
- Handling and documentation of incidents and service requests
- Maintenance and updating of the knowledge base
- Collaboration with internal IT teams and external service providers
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Insurance, and Telecommunication.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, Operations, and Quality Assurance.
Summary
IT support specialist with over 10 years of work experience in 1st-, 2nd-, and 3rd-level support, as well as in the administration of Windows, Microsoft 365, and cloud infrastructures. Strong knowledge in troubleshooting, user support, and system administration. I am currently especially interested in 100% remote projects and am available at short notice for such assignments.
Skills
- Operating Systems: Windows, Windows Server, Macos
- Microsoft Solutions: Microsoft 365, Exchange Online, Sharepoint, Microsoft Teams, Active Directory, Microsoft Entra Id (Azure Ad), Microsoft Intune, Microsoft Azure
- Automation: Powershell (Administration, Automation)
- Rmm / Mdm: Datto Rmm, Ninjaone, Addigy, Microsoft Intune
- Ticket Systems: Halopsa, Tanss, Autotask
- Security: Firewall Solutions (Sophos, Watchguard, Sonicwall), Antivirus Solutions (Eset, Sentinelone, Webroot, Microsoft Defender), Anti-Spam (Microsoft Defender For Office 365, Hornetsecurity)
- Tools / Software: Migration Tools (Forensit, Connectwise), Print Server / Universal Print, Signature Solutions (Codetwo, Exclaimer)
- Hardware / Manufacturers: Dell, Hp, Lenovo, Xmg/Schenker, Fujitsu Siemens, Synology, Unifi
Languages
Education
Apprenticeship as an IT specialist for system integration · System Integration
Technical upper secondary school
Leipzig, Germany
Secondary school
Leipzig, Germany
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Ali is based in Leipzig, Germany.
Ali speaks the following languages: Arabic (Native), German (Native), English (Advanced).
Ali has at least 9 years of experience. During this time, Ali has worked in at least 3 different roles. The average length of individual experience is 2 years and 9 months. Note that Ali may not have shared all experience and actually has more experience.
Based on recent experience, Ali would be well-suited for roles such as: IT System Engineer, IT Support Specialist, IT Technician.
Ali's most recent position is IT System Engineer.
Ali is most experienced in industries like Information Technology, Insurance, and Telecommunication.
Ali is most experienced in business areas like Information Technology, Project Management, and Customer Service. Ali also has some experience in Operations and Quality Assurance.
Ali has recently worked in industries like Information Technology.
Ali has recently worked in business areas like Information Technology and Project Management.
Ali attended education in System Integration.
Ali is immediately available for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 4 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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