Pascal Expert

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

• Restructuring of the network architecture/topology, followed by installation, setup and testing of the network at a small business.
• Resolution of server (permissions and roles) and connection problems (WAN, (V)LAN, WLAN).
• Infrastructure support and maintenance.
• Creation of documents such as manuals, architecture documents and design documents.
• Revision of manuals and technical documents, as well as creation of VBA macros.
• Use of AI and basic prompting, as well as formulation of AI requests.
• Adjustment of workflows due to legal requirements and optimization of existing workflows.
• Delivery of courses and training for adaptations, new features and changed workflows.
• Modeling basis: BPMN.
• System environment: MS Office 2019/365, Win10/11, Teams, Netgear (Switch), QNAP, Synology (NAS), Linux (Ubuntu).

• ITSM consulting, analysis, and optimization of IT capacity using BMC TSCO / BMC Helix
• Developed the concept for “Governance Guidelines for Operational Capacity Management”

• Gathering information
• Creating rollout wave concepts
• Coordinating employees
• Monitoring and managing activities
• Project management including analysis and reporting to the board
• Creating instructions and specifications
• Training floorwalkers
• Supporting the rollout on site
• VIP support
• Introducing SharePoint

• Introduction of 5 different process applications for different teams

• Release planning: scope and time management

• Resource/capacity planning

• Conducting Sprint Planning / retrospectives

• Increment planning (several sprints)

• Preparation of Steering Committee meetings / reporting to the Board

• Coordination / alignment with external suppliers / deliveries

• Resource planning for multiple projects

• Coordination with business department and development team

• Identification of best practices with IBM BAW

• Cost control and planning for the project team and external service providers

• Collection of KPIs using LogScale

• Analysis of application errors with LogScale / Queries

• User Story definitions / coordination of requirements with the business department and development team

• Testing and defect tracking

• UI/UX design of applications

• Preparation and moderation of Brown-Paper workshops

• Test concept, test data, test organization, test execution

• Collection of team velocity / metrics

• Test execution

• Script for automated testing

• Test organization with business department and IT

• Recording and prioritization of defects

• Establishment and operation of the application

• Establishment of application monitoring with LogScale Dashboards

• Checking health endpoints with PowerShell

• Post Mortem analysis

• Establishment of Incident Management

• Establishment of Problem Management

• Analysis of errors using LogScale Queries and Dashboard

• Pre-processing of data for AI

• Evaluation using AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG

• Installation of runtime environments for LLMs (Large Language Model)

• Evaluation of various LLMs

• Installation of RAG (Retrieval Augmented Generation) and integration with LLM

• Extraction of unstructured data with LLM and RAG

• Project based on IBM BAW (Business Automation Workflow), Websphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, Powershell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber

• Delivered technical documentation and managed projects in electrical engineering, electronics, IT, automation and solar technology
• Served as sales representative
• Project manager and project engineer in renewable energy, electrical engineering, electronics and automation technology
• Produced technical documentation for clients including NRM Netzdienste GmbH (Frankfurt am Main), Salzgitter Flachstahl warm rolling mills, benthin GmbH and others

With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.

• Capture current architectures of existing systems as well as methodical consulting and development of target architectures
• Deepen and maintain the building plan / target IT landscape
• Implement technical architecture concepts & architecture descriptions
• Implement migration concepts for updating and further developing the platform and information systems
• Assess submitted improvement suggestions as part of the project
• Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
• Create a compatibility matrix of the components in use and compare dependencies of specific versions
• Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
• Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
• Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
• Advise the Release Train Engineer / Project Manager in identifying project risks
• Advise the System Architect Engineers in steering the implementation of the concept
• Implement the IT concept
• Document the infrastructure

Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot

Project management for fiber-optic network expansion

• Adding/creating test specifications
• Performing regression tests
• Performing release tests
• Analyzing Jira tickets
• Identifying software defects and fixing them with C#

• Design update for quotation software (Delphi) for Generali insurance agents
• Expansion of form functionality with dynamic form generation in 4 languages

• Expert-supervised AI systems for scientific reasoning, model evaluation, and research workflows.
• Built the IAS Problem Solver, an orchestrated system for difficult mathematical reasoning; it achieved 84% in one submitted answer set on the Leipzig mathematics benchmark.
• Built a resumable state-machine pipeline for research-grade mathematics benchmark generation: source selection, LLM-agent-based phenomenon discovery, task synthesis, gold-answer and certificate generation and validation, probing, repair, human feedback, and quality gates, targeting tasks that are difficult, natural, verifiable, and cost-effective.
• Current work extends this into budget-aware AI research workflows for real scientific problems with expert review.

Tech stack: Python, OpenAI/OpenRouter-compatible APIs, embeddings, RAG, SQLite.

• Developing software solutions based on technical requirements and existing systems
• Developing TLV commands for automated laser cleaning and laser power measurement
• Supporting and assisting with production processes
• Performing software tests, analyzing and fixing errors
• Integrating and connecting MES systems
• Using C# and Structured Text (ST according to IEC 61131-3)
• Using TwinCAT 3.1 as the development environment
• Creating visualizations with Windows Forms
• Working with Beckhoff CX controllers and Stäubli industrial robots
• Using Ethernet and EtherCAT networks
• Integrating TRUMPF TruMark 3330 and 7050 laser systems
• Using a KEYENCE vision system
• Version control with Git and GitLab

• Replacement and renewal of the existing client PCs with an upgrade to Windows 11 and mobile workstations with laptops and docking stations
• Introduction of Office365 with OneDrive use
• Introduction of e-invoicing with DATEV accounting software
• Revision of the standard office applications in daily use
• File storage in SharePoint instead of local data storage
• New authorization structure for users
• Use of Microsoft accounts to synchronize profiles
• Reorganization of the document scanning process with storage in SharePoint
• New backup concept in addition to the Microsoft cloud solution
• Introduction of new data structures: review and separation of data into active, inactive, private, business
• Simplification of processes
• Increased data security and improved security
• Permanent data availability at all internal and external workplaces

• Development of automated end-of-line tests (functional tests) for dialysis machines on a PLC test stand in a production environment
• Introduction of new technology based on Vector vTestStudio, CANoe, and Siemens S7 PLC
• Creation of test concepts
• Implementation of test cases and libraries in CAPL and C#
• Touch screen emulation and proprietary RPC (Remote Procedure Call) via CAN
• Connection to the PLC (Siemens Simatic)
• Definition of interfaces for device communication (vCDL)
• Definition of user interfaces and connection to the frontend (Json)
• Agile way of working with DevOps (Azure)
• Skills: CAPL, .NET, C#, vCDL, CANOpen, DevOps, PLC
• Tools used: Vector CANoe 18, vTestStudio 4, MS Azure DevOps, MS Visual Studio 2022, Mosquito MQTT, Git, Siemens TIA Portal