Microsoft Dynamics CRM Experts in Hamburg
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Meet FRATCH Experts in Hamburg, who have recently used Microsoft Dynamics CRM
Hoa Josef N.
Last position:
AI Architect and Enabler at Inhouse / AI Business
Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI
- Continuous evaluation and prioritization of internal automation needs
- ~20 AI agents in active use: research, content pipelines, document processing
- 5 n8n workflows for automated data and process control
- Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
- Ongoing operation and further development
Michael S.
Last position:
Project Manager – Business Analyst – Demand Manager at Rheinmetall AG
- Gathering, evaluating, and prioritizing strategic demands from the Electronics and Power Systems business units
- Supporting the digitalization of business processes for Electronics and Power Systems
- Process digitalization and IT architecture planning, including network infrastructure
- Reviewing demands with regard to existing solutions in coordination with IT and business departments
- Designing and implementing possible business architectures
- Planning implementation projects, in particular supporting import control through the introduction of SAP GTS
- Acting as the interface between business departments and IT
- Creating and implementing concepts for IT security, compliance, data protection, and the protection of classified information
- Conducting workshops, process analyses, and training sessions
- Stakeholder management and change management
- Technologies used: SAP GTS, SAP MM, SAP SD, MS Office 2016, MS SharePoint, ServiceNow, SharePoint
Aravind S.
Last position:
AI – Data Specialist at Emirates Islamic Bank
- Architected and deployed LLM based AI agents, RAG pipelines, and vector search solutions for decision support across retail banking department.
- Developed and shipped robust AI pipelines with guardrails, error handling, monitoring, and fallback logic ensuring high reliability outcomes and compliance with data privacy.
- Developed and deployed ML models to identify transactional anomalies, improving fraud detection and risk assessment in high-volume datasets for credit risk modelling.
- Built, evaluated and fine-tuned ML models to generate propensity scores for customers used to drive personalized targeting campaigns for credit cards and personal finance/loan products.
- Developed an NLP pipeline using BERT embeddings and spaCy NER for SMS/email analysis and customer query logs.
- Trained machine learning models using Isolation Forest to classify user behaviour and detect anomalies.
- Extracted, cleaned, enriched and feature engineered datasets from different sources to build feature stores that powered ML model training.
- Led development of dashboards using Power BI, Grafana, and Prometheus to monitor model performances, KPI trends, and marketing metrics.
- Built multi-touch attribution models using logistic regression and time-decay weights to evaluate lead quality.
- Developed scalable ETL pipelines from CRM, T24, SAP, and ERP, supporting millions of monthly transactions.
- Integrated testing and CI/CD workflows for robust data pipeline deployment.
Martin I.
Last position:
Freelance Project Manager at Imbeck Consulting
- Taking on project/program management roles
- Leading a project at a Microsoft partner for the global rollout of Microsoft Dynamics CRM for a global company in the automation systems/control technology sector
Nicolai B.
Last position:
Director IT & Digital Germany at Bergman Germany HoldCo GmbH
Overall responsibility for IT, including creation and implementation of the IT roadmap/IT strategy and the resulting actions in organizational structure and processes as well as the system landscape
Member of the management board
Organizational development
Development of corporate strategy
Introduction of a new SteerCo process for Germany in coordination with the Dutch group
Restructuring and optimization of incident, problem and change management
Moderation and execution of software and partner selection processes for implementing new systems/applications
Initiation and negotiation of business relationships with external service providers and suppliers, including contract drafting
Ensuring IT security and data protection in compliance with legal requirements and best practices
Expansion of internal data centers and infrastructure to secure SLAs for internal operations, including cloud services and cybersecurity
Budget planning and control as well as resource management for own area of responsibility
Kai P.
Last position:
Microsoft Azure Synapse and Power BI Developer at Consulting company / International insurance brokerage group
- Built a Microsoft Azure Synapse Data Warehouse solution and developed ETL structures for an international insurance brokerage company
- Created tables, views, and pipelines in Azure Synapse
- Developed Power BI reports for controlling and tax reporting (BAB, IER)
- Technology stack: Microsoft Azure Synapse (Synapse SQL, Synapse Pipelines), Microsoft Power BI (semantic data model, reports), Azure DevOps (Boards, Repos)
- Development languages: DAX, M, SQL
Discover over 15,000 top freelancers
Statistics of experts using Microsoft Dynamics CRM
Aggregated from the professional profiles of matched freelancers.
Experience
19 years
Position duration
1.5 years
Positions per freelancer
12
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Professional Services, Retail
Certification focus areas
Information Technology, Business Intelligence, Product Development
Bachelor's degree or higher
75%
Master's degree or higher
25%
Certifications per freelancer
6
Most common languages
German, English, Thai
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Hamburg are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Hamburg using Microsoft Dynamics CRM
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Microsoft Dynamics CRM experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Professional Services (67%)
- Retail (67%)
- Food and Beverage (50%)
- Aerospace and Defense (33%)
- Banking and Finance (33%)
- Insurance (33%)
- Transportation (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
CRM delivery
Microsoft Dynamics CRM is used to shape sales, service, and account management work around one shared customer view. It supports lead handling, case tracking, task routing, and reporting for teams that need a single process instead of scattered spreadsheets.
Common use cases
- Sales pipelines and account tracking
- Service cases and queue handling
- Customer history and activity timelines
- Workflow rules and approvals
- Dashboards for managers and teams
Ecosystem fit
Strong specialists work across Dynamics CRM, Dynamics 365, Dataverse, Power Apps, Power Automate, Outlook, and Microsoft 365. They also understand forms, views, security roles, custom entities, and integration points with ERP, email, and document systems.
When freelancers help
Companies usually bring in freelance expertise for implementations, upgrades, cleanups, and rescue work after a weak rollout. In Hamburg, this is common for firms with regional sales teams, service desks, or logistics and trade operations that need tighter customer handling and German-language process support.
What strong experts do
A good specialist thinks in process, data, and adoption, not just configuration. They map the current workflow, simplify the model, document changes clearly, and test with real users before go-live.
Quality signals
Look for experts who can explain why a design choice helps users and reporting. They should handle permissions, duplicate data, integrations, and change requests without breaking the core setup. Clear communication matters, especially when teams work partly on site and partly remote.
Frequently asked questions
What clients ask us most about Microsoft Dynamics CRM — answered in short.
Microsoft Dynamics CRM is used to manage sales activity, customer service, and account history in one system. It helps teams follow leads, cases, tasks, and communications without losing context across separate tools.
Dynamics CRM is the older name many people still use for Microsoft’s customer management product line. Today, many projects sit under Dynamics 365 Customer Engagement, but the same core ideas remain: customer data, workflows, and service processes.
A company usually brings in Microsoft Dynamics CRM expertise when a rollout needs design, cleanup, migration, or integration work. Freelance specialists are also useful when internal teams need help with custom forms, automation, security, or a difficult support issue.
A strong Microsoft Dynamics CRM specialist often knows Dataverse, Power Apps, Power Automate, and reporting. Good practical knowledge of data migration, role-based security, Outlook integration, and user training is also important.
Microsoft Dynamics CRM is often chosen when a company already relies on Microsoft tools and wants close integration with that environment. Compared with Salesforce or HubSpot, it is typically evaluated on process depth, data model flexibility, and fit with existing Microsoft licensing and administration.
For Microsoft Dynamics CRM, a short engagement works best when the scope is clear and the environment is already stable. A freelancer can often make a strong impact on cleanup, small integrations, reporting, or process tweaks without taking over the whole system.
Yes, Microsoft Dynamics CRM work is often handled partly remote, especially for configuration, review, and testing. In Hamburg, on-site time can still help when users need workshops, process mapping, or final go-live support in German.
A good Microsoft Dynamics CRM expert can explain past projects in concrete terms: what was changed, why it mattered, and how users were supported. Ask how they handle data quality, permissions, integrations, and training, not just which features they know.
The average hourly rate of freelancers in Hamburg, Germany who have used Microsoft Dynamics CRM in their recent projects is 106 €, which corresponds to a daily rate of about 850 € based on an 8-hour working day.
Of the freelancers in Hamburg, Germany who have used Microsoft Dynamics CRM in their recent projects, 75% hold at least a Bachelor's degree and 25% hold at least a Master's degree.
On average, freelancers in Hamburg, Germany who have used Microsoft Dynamics CRM in their recent projects have 19 years of professional experience, with a single engagement typically lasting around 1.5 years.
The most common languages among freelancers in Hamburg, Germany who have used Microsoft Dynamics CRM in their recent projects are German (100%), English (100%), and Thai (17%).
The most common industries among freelancers in Hamburg, Germany who have used Microsoft Dynamics CRM in their recent projects are Information Technology (100%), Professional Services (67%), and Retail (67%).
The most common business areas among freelancers in Hamburg, Germany who have used Microsoft Dynamics CRM in their recent projects are Information Technology (100%), Product Development (83%), and Project Management (83%).
Main locations of FRATCH Experts, who have recently used Microsoft Dynamics CRM
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Berlin 
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Philipp Thomaschewski
FRATCH CEO
