DocuSign Experts in Germany

SAP HANA - SuccessFactors deployment

• Implementation of sub-modules Recruiting + EC Benefits + TeamGoals
• Global rollout with adaptation to country-specific legal requirements, including standardization
• International stakeholder management
• Onboarding of the new group companies in Kenya and Greece regarding SAP SuccessFactors

• Root cause analysis of complex business, technical, and data-related errors in PowerCloud across process, booking, and system boundaries.
• Data-driven management of payments and receivables; contributed to reducing historical receivables from over 100 Mio. EUR to under 25 Mio. EUR.
• Identification of automation and straight-through processing potential at the interface between business departments, IT, and external service providers.

• Grew a T1 client's monthly GMV by 40% in 4 months via a weekly marketing campaign schedule, while running our 1st South African product exclusivity campaign which generated 30% of the account's total GMV during launch month.
• Managed a portfolio of 13 T1 and T2 client accounts across the UK and South African markets, holding full P&L accountability for major brands including BetVictor, DAZN, and Entain.
• Expanded existing accounts into 4 new regulated markets to grow portfolio revenue organically, while successfully resolving a critical product configuration dispute to preserve a key T1 partnership.
• Onboarded 3 major clients by orchestrating cross-functional alignment across legal, tech, marketing, and sales teams. Tailored launch and growth plans, secured premium product placement and marketing activities on the client side from day one.

• Privacy by Design and by Default
• Working with OneTrust: creating and managing records for requesters
• Interface role: mediation and communication between the DPO and the specialist departments, including clarifying data protection questions
• Handling data protection incidents: analysis, documentation, and coordination of measures
• General advice on data protection topics: support with data protection-related questions
• Process optimization: identifying room for improvement in processes and implementing changes
• Documentation & reporting: creating reports on data protection incidents or general data protection topics for the DPO and weekly reports for the line manager for presentation in the performance board
• Risk assessment & compliance: support in assessing data protection risks in new projects or processes
• Distribution and independent handling of email requests or requests from the DPO: all incoming tickets are divided among team members, with no specialization in the tasks. Tickets are created and tracked in Jira.

Approach/Methods:

• Stakeholder management
• Communication at C-level
• Timeline and implementation plan

• Lead AI readiness and process assessments across HR and Finance, identify automation opportunities, develop ROI business cases and translate findings into prioritized recommendations for executive decision-making.
• Built CloudMcFly's internal AI operating system in self-hosted n8n, with a 22-strong digital workforce across seven business functions and an estimated delivery capacity equivalent to three to five people. A separate document-classification workflow reduced manual HR ticket routing by 60%.
• Translate EU AI Act requirements into practical governance roadmaps and deliver "AI Driving License" workshops, strengthening leadership understanding of AI adoption and governance responsibilities.

• Implemented Service Tickets functionality for the HOLAWAL Partner Portal, taking full ownership of the epic from architectural design to delivery
• Conducted stakeholder meetings, defined solution approach, and developed a reusable dynamic LWC component that enables configurable flow creation through JavaScript file settings
• Implemented the IP-VPN workflow as a new business product and managed its end-to-end delivery using Salesforce Communication Cloud
• Designed and developed a customer-facing quoting mechanism enabling external customers to view and accept quotes seamlessly
• Localized and enhanced the customer portal by implementing Dutch translations, improving usability and engagement for a major Dutch client
• Designed a quote request submission flow for the customer portal using Balsamiq wireframing tool, ensuring all required details were captured upfront
• Developed an order form flow using Lightning Web Components to capture products, linked services, and service locations
• Configured Salesforce Industries CPQ by modifying existing products, adding new attributes, and implementing validations to enhance product customization and accuracy
• Implemented Apex mocking using the FFLIB library to build efficient, maintainable, and high-coverage test classes

• Interim HR Management
• Management consulting in the field of HR
• Currently 2 clients:
• Interim HR
• High performance team development
• From August 2026 full time freelance

• Led the global HRIS transformation program (16 country units): program setup, PMO, phase planning, status reporting, and steering up to partner/SteerCo level
• Built an HR readiness assessment framework (6 dimensions, weighted scoring) as a decision basis for implementation and AI maturity — mandated by the board as the project outcome
• HR process architecture: analysis of 80+ level-3 processes and 87 ISO process documentations across 13 country clusters; gap analysis and harmonization roadmap
• Designed agentic AI HR processes (hiring, onboarding, probation period management) on SAP S/4HANA Private Cloud and ServiceNow — human-in-the-loop design, process screening for agentic potential, decision paper at partner level
• HRIS market analysis: vendor screening, criteria framework, and evaluation logic for system selection
• HR target operating model: organizational analysis, archetype framework (9 dimensions), governance design for a global HR function
• Self-assessment tools and workshop formats for 16 country HR teams incl. nomination and stakeholder management; SharePoint project hub and communication architecture
• AI-supported consulting delivery: my own Claude-based working model for analysis, document creation, and project management — one consultant delivering program output

• Datacenter setup, updates, connectivity and Disaster recovery setup.

• Technologies used: VMware ESXi 8, DevOps, Office 365, VM, Hyper-V, Workplace, Power BI.

• Enterprise and IT strategy
• Digital transformation
• Process and portfolio management
• Interim IT management

• Network elements, network, operational and operator-related systems
• Supporting around 20 different products (managed agile)
• Requirements analysis and management (functional and non-functional)
• Test concept and planning (scope, test phases, effort, schedule, resources, organization, etc.)
• Aligning approach with clients and service providers
• Managing and assisting in creation of test cases for system, integration and end-to-end tests
• Guiding and supporting test execution
• Defect management and planning bug fixes with external providers
• Preparing and facilitating workshops
• Regular reporting and creating automated test reports
• Further development of agile testing methodology and configuration of supporting tools
• Conceptual support in developing a quality seal for rating product and service quality of internal and external providers
• Requirements engineering based on ISO/IEC 25010, Scrum, SaFE
• BMC Remedy, Atlassian Confluence, Atlassian Jira (including plugins Xray, Structure), Microsoft Office (incl. Visio), Obsidian, doxis document management system, Gitlab, Obsidian

• One of two lead developers in team of 5
• Collaborated closely with the two non-technical co-founders: planning and breaking down roadmap
• Assisted in preparations for ISO 27001:2002 certification
• Ensured maintainability: paid down technical debt, ensured up to date and maintained dependencies, slimmed down CI pipeline
• Contributed significant parts of a major design overhaul (switch to Tailwind + LiveView)
• Implemented a new "distribution" feature (secure document sending with watermarking and tracking), CQRS
• Contributed significant parts to a dynamic report export system. Allows admin users to create reports using a visual UI. Performant streamed export
• Worked on PDF timecard generation and watermarking
• Worked on Docusign integration for digital signing flows

• Managed the complete sales funnel from lead generation and client acquisition to closing placements using self-administered CRM tools (e.g., Loxo, HubSpot, or Pipedrive).
• Drafted service agreements, calculated project fees, and negotiated terms with B2B clients, mirroring the creation and dispatch of offers and contracts required for Sales Support.
• Independently identified new project opportunities through platform monitoring and proactive networking, demonstrating the monitoring of tender platforms skill.
• Conducted deep-dive requirements analyses with clients to understand their technical needs, translating them into successful search strategies (Solution Selling).

• Engage with stakeholders across departments to identify and document business needs, goals, and objectives.
• Conduct interviews, workshops, and surveys to gather comprehensive requirements for Salesforce solutions.
• Configure Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud, and Data Cloud to align with the company's requirements.
• Analyze existing business processes and identify opportunities for improvement and automation within the Salesforce platform.
• Build campaigns, automation and journeys, data management, API and integrations, scripting and customization, analytics and reporting, introduction of generative AI capabilities.
• Develop custom applications using Apex, Visualforce, and Lightning Components; create and customize Salesforce objects, workflows, validation rules, and triggers; implement custom user interfaces using Lightning Web Components (LWC).
• Develop training materials and conduct training sessions to ensure effective user adoption of Salesforce solutions.
• Provide ongoing support to end-users, addressing issues and ensuring they are proficient in using Salesforce tools.
• Create and execute test plans, including unit testing, integration testing, and user acceptance testing (UAT).
• Identify and resolve issues, ensuring that Salesforce solutions meet business requirements and quality standards.
• Design and implement customized reports and dashboards to provide actionable insights and support data-driven decision-making and product delivery.