Adobe Experience Manager Experts in Munich

AI telephone assistant platform

Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL

• Conception and hands-on development of an AI-supported telephone assistant platform (voice AI / LLM) – from idea and architecture to MVP/product.
• Built agentic workflows and full automations with Claude Code and Google AI Studio.
• Also delivered AI-supported work in client engagements: used Claude Code for governance documentation, requirement drafts, and automations.

In my role as Senior Cloud DevOps Architect for BP, an oil and gas company, I had the mission to migrate the Electric Vehicle Charging platform of the EV Division from on-premises and Azure to AWS cloud, resulting in a hybrid multi-cloud, multi-tenant SaaS solution.

Deployment with Kubernetes for the application layer meant provisioning Kubernetes clusters managed by EKS and AKS, with a focus on integrating them into a multi-tenant environment. This integration was achieved by using Kubernetes namespaces and access controls to ensure data isolation and privacy enforcement.

In the database layer, we chose an RDS instance with PostgreSQL to support the backend infrastructure of our applications. Tenants shared the same RDS instance, but each had a dedicated schema.

To ingest near real-time data from physical charge points (CPOs), as IoT devices, via the OCPI protocol, we ran into significant delays with batch processing. As a result, we built a real-time streaming data pipeline using Apache Kafka, while prioritizing an event-driven architecture.

Led collaboration across multiple internal teams, external vendors, cloud providers, and on-site partners to integrate over five systems into a unified solution.

Achievements:

• Successfully designed and implemented hybrid multi-cloud solutions, integrating multiple cloud platforms (AWS, Azure) with on-premises infrastructure, using Site-to-Site VPNs, Firewalls, and Load Balancing.
• Led the migration of on-premises infrastructure to multi-cloud, multi-tenant infrastructure, resulting in 30% faster processing times.
• Migrated workloads from VMware and Hyper-V environments to cloud-based VMs, leveraging cloud-native services to optimize performance, cost efficiency, and scalability.
• Designed a multi-tenant Kubernetes platform leveraging the Kubernetes ecosystem, using Karpenter for dynamic EC2 node provisioning, KEDA for event-driven pod autoscaling (e.g., Kafka message lag), and Rancher for centralized monitoring of multiple clusters (EKS, AKS, or on-prem K8s), replacing Microsoft-centric Azure Arc management service.
• Designed and implemented Python-based FastAPI microservices as part of the EV core-backend on AWS EKS application layer, powering data ingestion and customer analytics pipelines.
• Developed asynchronous, event-driven APIs (Python-FastAPI) for real-time integration with CPOs, supporting OCPI 2.3 and OICP protocols.
• Designed and implemented a secure, production-grade Azure Databricks platform using Terraform, ensuring scalability and cost efficiency.
• Migrated on-premises ERP to a hybrid Dynamics 365 architecture with ERP hosted locally and CRM running in Azure, integrated via Azure Arc.
• Automated CI/CD pipelines for Databricks notebooks and jobs using GitHub Actions & Databricks CLI, reducing deployment time. Reduced infrastructure provisioning time by 70% by automating cloud resource deployment with GitOps.
• Ensured compliance with internal audit and data governance standards (GDPR) through OAuth2/OIDC-based authentication and fine-grained role-based access controls.
• Developed a Zero Trust security model, enforcing least-privilege access and microsegmentation, enhancing security posture and compliance with GDPR and NIST.
• Built interactive analytics dashboards in Amazon QuickSight, integrating data from S3 and Redshift to deliver real-time business insights and visualizations with embedded access for multi-tenant users.
• Led cloud security assessments and full-lifecycle cybersecurity integration during M&A, covering AWS, Azure, IAM (Entra ID), and data protection, while aligning security posture with NIST, ISO 27001, and GDPR across hybrid and cloud-native environments.
• Reduced cloud costs by 64% for a client's dev environment by implementing automated start/stop schedules for EC2 and RDS instances via AWS CDK with EventBridge Scheduler or AWS Systems Manager.

Tech stack:

• Infrastructure as Code: Terraform, AWS CDK, Ansible.
• Containers: Kubernetes on EKS, AKS, Docker.
• Streaming Data Processing: Kafka to Confluent Cloud, after AWS MSK.
• Frontend: TypeScript, React, NextJS, Hooks, Styled Components.
• Backend: Python with FastAPI, also Node.js with NestJS.
• Database: Aurora on PostgreSQL with TypeORM, RDS on SQL Server, Azure Databricks full setup and administration, ETL Pipelines.
• CI/CD and GitOps: GitHub Actions, Azure DevOps, ArgoCD.
• Monitoring and Observability: Prometheus and Grafana.
• Virtualization: Hyper-V, VMware Cloud on AWS, Azure Migrate.
• ERP Systems: Odoo, Microsoft Dynamics 365 Business Central on Azure, integrated with Azure Arc.
• Networking: Site-to-Site VPNs, AWS Direct Connect, Azure ExpressRoute, Firewalls (AWS Network Firewall, Azure Firewall).
• Security: IAM, NIST Framework, Zero Trust Security, AWS WAF, AWS Shield, GuardDuty.

Conducted an independent technical assessment of an AI-enabled software platform, combining AI risk auditing, cybersecurity analysis and software architecture review. Reviewed application components, APIs, data flows, LLM integrations, retrieval-augmented generation, multi-agent orchestration, authentication, tenant isolation, dependency vulnerabilities, AI governance and model lifecycle controls. Authored a technical audit report with a structured risk register, source-code evidence, regulatory references, corrective actions, AI system inventory, risk classification, remediation roadmap and Key Risk Indicators.

Technologies: TypeScript, JavaScript, React, Next.js, Node.js, REST APIs, MongoDB, Redis, AWS serverless services, OAuth 2.0 / OpenID Connect, LLM APIs, RAG, vector search, multi-agent orchestration, Model Context Protocol, C4 architecture modelling, threat modelling, NIST AI RMF, ISO/IEC 42001, ISO/IEC 23894, OWASP guidance, MITRE ATLAS

• Self-employed and freelance projects and IT services
• Concept development and UX design / web design / graphic design
• Creative, innovative, responsive and accessible design for websites and landing pages
• Development of designs / websites and landing pages with WordPress as well as WordPress Multisite installations and applications
• Maintenance and support of WordPress websites
• WordPress page builders: Elementor, WP Bakery, Gutenberg and others depending on the theme and project requirements
• Multilingual websites - WordPress - WPML plugin
• Performance optimization
• SEO analysis, technical SEO and SEO on-page optimization
• SEO audits, SEO analysis and evaluation, SEO keyword finding
• Software skills: Adobe Creative Cloud, Photoshop, InDesign, Illustrator, Adobe XD, Office and other tools

• Content migrations (AEM, Contentstack), SEO optimization
• Editorial planning, image selection, and delivery of digital content
• Reporting, Jira and Confluence use

• Working as a freelancer with a focus on website analysis, conversion rate optimization, and mouse-tracking tools
• Tools: Asana, Clarity, Jira, Contentsquare, Google Analytics, Hotjar, Shopify, VWO

• Program to equip professionals with the knowledge to strategically implement and manage AI in business including practical AI applications e.g. ChatGPT, copy.ai, make.com, Voiceflow, Midjourney
• Covering generative AI, strategic implementation, leadership, ethics, and AI business transformation with use cases for marketing, sales, operations and HR

• Overall process definition, planning, training, tools, effective execution, and progress and quality measurement of test activities at the release level
• Defining and improving the test process
• Scheduling of releases
• Coordinating alignment with release management for test setup and data provisioning
• Coordinating migration test planning for Westnetz, Mitnetz, and EON Grid
• Monitoring test progress, audit-proof documentation, progress tracking via defects, OSS reports, and incidents
• Designing and coordinating potential test automation

IT environment: Jira Zephyr, Confluence, SIGMA, PowerBI

• Built Collective Minds as an AI-first company, embedding AI into operating model, delivery and client solutions.
• Built and lead an international offshore delivery organization of 25 professionals, complemented by senior specialists in Germany.
• Act as Interim CDO for ALWITRA, supporting the company-wide digitalization agenda across ERP, CRM, enterprise knowledge, AI, data and operating model.
• Advise managing directors, CIOs and IT leaders on transformation strategy, target operating models, governance, prioritization and execution.
• Own program structures, budgets, staffing, vendor coordination, risks and executive stakeholder communication.
• Develop scalable technology and delivery models across AI, CRM, IAM, integration and manufacturing-related initiatives.

• Agile coaching at BMW – 8 coaching projects

• Advised BMW department on introducing agile software development

• Coaching product owners, Scrum Masters, managers and teams

• Trainer for product owner workshops

• Consulting firm project (Jan 2017 to present): Steadforce was the main partner in developing products that consultants used on client sites

• As Scrum Master, supported scaling the project from six developers to three distributed Scrum teams with developers in Germany, Poland, Romania and Ukraine as well as stakeholders in Germany, US and India

• Agile values evangelist

• Organizing Scrum meetings

• Facilitating retrospectives

• Co-organizing team workshops

• Working on code quality and test coverage for almost daily releases

• UMS at BMW (Sept 2016 to present): Scrum Master for a team of 3 software developers

• Organizing Scrum meetings and collaborating in Jira with the product owner at the client for agile fixed-price billing (payment based on t-shirt sizing)

• Steadforce Campus: Redefining software development processes at Steadforce with a focus on clean code, code reviews and Scrum

• Project management for the norisbank website
• Content management
• SEO
• Further development
• Accessibility

• Implementation and support of digital transmission of laboratory report data to various practice software systems according to KVB standards
• Ensuring audit-proof archiving of all laboratory reports
• Developing and implementing sustainable optimization measures to increase efficiency in laboratory operations
• Close collaboration with software providers, practice teams, and the Bavarian Association of Statutory Health Insurance Physicians
• Applying agile methods such as Scrum and tools like Jira, Confluence, and MS Office
• Utilizing AI-driven processes to develop innovative solutions