Zahra Kuhail - Team Leader

Q: Where is Zahra based?

Zahra is based in Lisbon, Portugal .

Q: What languages does Zahra speak?

Zahra speaks the following languages: Arabic (Native), English (Native), Turkish (Advanced) .

Q: How many years of experience does Zahra have?

Zahra has at least 7 years of experience. During this time, Zahra has worked in at least 6 different roles and for 5 different companies . The average length of individual experience is 1 year and 1 month . Note that Zahra may not have shared all experience and actually has more experience.

Q: What is Zahra's latest experience?

Zahra's most recent position is Team Manager at Revolut .

Q: What companies has Zahra worked for in recent years?

In recent years, Zahra has worked for Revolut , Accenture , and Sitel .

Q: Which industries is Zahra most experienced in?

Zahra is most experienced in industries like Banking and Finance , Professional Services , and Information Technology . Zahra also has some experience in Media and Entertainment , Advertising , and Retail .

Q: Which business areas is Zahra most experienced in?

Zahra is most experienced in business areas like Customer Service , Marketing , and Operations . Zahra also has some experience in Sales and Strategy .

Q: Which industries has Zahra worked in recently?

Zahra has recently worked in industries like Banking and Finance , Professional Services , and Information Technology .

Q: Which business areas has Zahra worked in recently?

Zahra has recently worked in business areas like Customer Service , Marketing , and Operations .

Recommended expert

Lisbon, Portugal

Experience

Apr 2022 - Oct 2024

2 years 7 months

Lisbon, Portugal

Remote

Team Manager

Revolut

Lead a team of social media professionals in a high-growth environment, driving the development of problem-solving, critical thinking, analytical, and technical capabilities.
Provide mentorship, guidance, and career development to team members, enabling them to achieve their full potential.
Monitor performance metrics and queues for variations, making proactive adjustments as necessary to meet targets.
Collaborate with cross-functional teams to establish and implement escalation channels and procedures that ensure optimal customer service.
Influence team strategy and optimize social media operations through effective communication, data analysis, and process improvements.
Continuously evaluate and improve team performance and processes, ensuring compliance with company policies and industry regulations.
Implement new processes and tools to streamline workflows, increase efficiency and quality of customer service.

Aug 2021 - Mar 2022

8 months

Portugal

Team Lead

Accenture

Led a high-performing team through a successful transition, developing problem-solving, critical thinking, analytical, and technical capabilities.
Provided expert mentorship, guidance, and career development to team members, resulting in improved performance and employee satisfaction.
Monitored queues and metrics to proactively identify and resolve issues, ensuring SLAs were met and exceeded.
Implemented efficient escalation channels and procedures in collaboration with cross-functional teams, resulting in enhanced customer service and reduced resolution times.
Influenced team strategy and operations through effective communication, data analysis, and process improvements, resulting in optimized performance and increased customer satisfaction.

Jun 2020 - Jul 2021

1 year 2 months

Portugal

Customer Service Team Manager

Sitel

Develop, support, and mentor team members through employee development plans.
Plan and implement department goals while assuring the improvement of quality and productivity of the effectiveness.
Manage and direct a staff of ten Customer Service Advisors.
Motivate and educate staff to deliver on departmental customer satisfaction results and weekly performance goals.
Participate in the development and enhancement of general processes and coaching procedures that support company service, productivity, and revenue goals.
Create and develop staffing plans and work with both the management and training department to ensure staffing strategies are effectively executed.
Manage communication between more than 20 partners in the Middle East and Africa to assure the delivery of a high-quality customer service experience.

Jul 2019 - Apr 2020

10 months

Portugal

Digital Marketing Executive

Customer Support Representative

Customer Service Representative

Wish

Provide customer support in a high-volume, fast-paced environment.
Resolve inquiries and concerns, ensuring high customer satisfaction.
Promote customer loyalty and support sales growth.
Respond to product and service questions via email and other channels.
Collaborate with partners to resolve issues and deliver solutions.
Direct customers to billing for payment support and clarification.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Professional Services, Information Technology, Advertising, Media and Entertainment, and Retail.

Banking and Finance

Professional Services

Information Technology

Advertising

Media and Entertainment

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Marketing, Operations, Sales, and Strategy.

Customer Service

Marketing

Operations

Sales

Strategy

Languages

Arabic

Native

English

Native

Turkish

Advanced

Education

Oct 2009 - Jun 2013

Palestine Applied Polytechnic

Bachelor's degree · Education Technology · Hebron

Certifications & licenses

Life Coach Certification Course

Life Coach Training Institute

Statistics

Experience

Total positions 6

Experience in Banking and Finance 2.5 y

Avg length 1 y 1 m

Longest experience 2 y 6 m

Global Experience

Countries worked in 1 (Portugal)

Primary country Portugal

Expertise

Recent roles Team Manager, Team Lead, Customer Service Team Manager

Main industries Banking and Finance, Professional Services, Information Technology

Main business areas Customer Service, Marketing, Operations

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

January 2026

Last Update

January 2026

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Zahra based?

Zahra is based in Lisbon, Portugal.

What languages does Zahra speak?

Zahra speaks the following languages: Arabic (Native), English (Native), Turkish (Advanced).

How many years of experience does Zahra have?

Zahra has at least 7 years of experience. During this time, Zahra has worked in at least 6 different roles and for 5 different companies. The average length of individual experience is 1 year and 1 month. Note that Zahra may not have shared all experience and actually has more experience.

What roles would Zahra be best suited for?

Based on recent experience, Zahra would be well-suited for roles such as: Team Manager, Team Lead, Customer Service Team Manager.

What is Zahra's latest experience?

Zahra's most recent position is Team Manager at Revolut.

What companies has Zahra worked for in recent years?

In recent years, Zahra has worked for Revolut, Accenture, and Sitel.

Which industries is Zahra most experienced in?

Zahra is most experienced in industries like Banking and Finance, Professional Services, and Information Technology. Zahra also has some experience in Media and Entertainment, Advertising, and Retail.

Which business areas is Zahra most experienced in?

Zahra is most experienced in business areas like Customer Service, Marketing, and Operations. Zahra also has some experience in Sales and Strategy.

Which industries has Zahra worked in recently?

Zahra has recently worked in industries like Banking and Finance, Professional Services, and Information Technology.

Which business areas has Zahra worked in recently?

Zahra has recently worked in business areas like Customer Service, Marketing, and Operations.

What is Zahra's education?

Zahra holds a Bachelor in Education Technology from Palestine Applied Polytechnic.

Does Zahra have any certificates?

Zahra has 1 certificate: Life Coach Certification Course.

What is the availability of Zahra?

Zahra is immediately available for suitable projects.

What is the rate of Zahra?

Zahra's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.