David Castro - First Line Manager in Telecommunications

Recommended expert

Lisboa, Portugal

Check rate

Experience

Oct 2019 - Present

6 years 11 months

Lisbon, Portugal

First Line Manager

Teleperformance Portugal

Coaching for improvement and motivation.
Develop team’s strengths.
Orchestrating client needs and goals with Operations/Quality/Training/Human Resources and other departments.
Identify issues, improve processes and suggest changes to processes.
Manage performance goals and present them on a weekly basis to the client.

Mar 2019 - Oct 2019

8 months

Lisbon, Portugal

Voluntary Trainer

Teleperformance Portugal

Collaborate and deliver Train-The-Trainer training to Teleperformance Portugal.
Create learning material such as PPTs, graphic examples, etc.
Identify doubts and clarify questions about the product.
Report the results to the client.

Sep 2015 - Apr 2019

3 years 8 months

Bogotá, Colombia

Sales Specialist in Microsoft Cloud Products

Teleperformance Colombia

End-to-end support and growth of Microsoft Partners.
Advise on acquisition of products according to business needs.
Keep track of the company’s potential clients (pipeline).
Foster loyalty among clients based on free and paid Microsoft partner memberships.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services and Information Technology.

Professional Services

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Sales, and Human Resources.

Customer Service

Operations

Sales

Human Resources

Summary

Economist specialized in financial analysis with outstanding research, analytical and forecasting skills, results/profits-driven, fair technical capabilities, communication skills, and leadership of work teams.

More than five years of experience in multicultural workplaces in different countries, always in the telecommunication industry. Some of the positions include sales specialist, trainer, and recently supervisor.

Preference for new challenges from time to time to keep the motivation up.

Skills

Information And Data Literacy – Advanced (Level 5/6)
Communication And Collaboration – Advanced (Level 5/6)
Digital Content Creation – Advanced (Level 5/6)
Safety – Intermediate (Level 3/6)
Problem Solving – Intermediate (Level 4/6)
Microsoft Office (Excel, Powerpoint, Word) – Advanced Level
Team-Work Oriented
Flexibility
Reliability
Organizational And Planning Skills

Languages

Spanish

Native

English

Advanced

German

Intermediate

Portuguese

Intermediate

Education

Jan 2013 - Dec 2017

Catolic University of Colombia

Economist · Bogotá, Colombia

Statistics

Experience

Total positions 3

Experience in Professional Services 7.5 y

Avg length 3 y 8 m

Longest experience 6 y 10 m

Global Experience

Countries worked in 2 (Portugal, Colombia)

Primary country Portugal

Expertise

Recent roles First Line Manager, Voluntary Trainer, Sales Specialist in Microsoft Cloud Products

Main industries Professional Services, Information Technology

Main business areas Customer Service, Operations, Sales

Profile

Created

September 2024

Last Update

September 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Have questions? Find more information here.

David is based in Lisboa, Portugal and prefers 100% remote projects.

David speaks the following languages: Spanish (Native), English (Advanced), German (Intermediate), Portuguese (Intermediate).

David has at least 11 years of experience. During this time, David has worked in at least 3 different roles and for 2 different companies. The average length of individual experience is 4 years and 8 months. Note that David may not have shared all experience and actually has more experience.

Based on recent experience, David would be well-suited for roles such as: First Line Manager, Voluntary Trainer, Sales Specialist in Microsoft Cloud Products.

David's most recent position is First Line Manager at Teleperformance Portugal.

In recent years, David has worked for Teleperformance Portugal.

David is most experienced in industries like Professional Services and Information Technology.

David is most experienced in business areas like Customer Service, Operations, and Sales. David also has some experience in Human Resources.

David has recently worked in industries like Professional Services.

David has recently worked in business areas like Customer Service and Operations.

David attended Catolic University of Colombia.

David is immediately available part-time for suitable projects.

Daily Rate Distribution

0 2 4 6 8

<€400 €400-800 €800-1200 €1600+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

800

600

400

200

Daily rate avg. 723 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

800

600

400

200

Median rate 556 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.