Chantal Ehlen - Project Manager / Business Analyst (ERP / CRM)

Q: Where is Chantal based?

Chantal is based in Lisbon, Portugal and prefers 100% remote projects.

Q: What languages does Chantal speak?

Chantal speaks the following languages: Dutch (Native), English (Advanced), German (Elementary), French (Elementary) .

Q: How many years of experience does Chantal have?

Chantal has at least 7987 years of experience. During this time, Chantal has worked in at least 5 different roles and for 5 different companies . The average length of individual experience is 1597 years and 5 months . Note that Chantal may not have shared all experience and actually has more experience.

Q: What is Chantal's latest experience?

Chantal's most recent position is Project Manager / Business Analyst (ERP / CRM) at DFISC .

Q: What companies has Chantal worked for in recent years?

In recent years, Chantal has worked for DFISC , Amsterdam UMC (Academic Hospital) , Erudite Projects , Pinkcube , and Forticon / BDC&M – Public Sector & Social Projects .

Q: Which industries is Chantal most experienced in?

Chantal is most experienced in industries like Healthcare , Information Technology , and Government and Administration . Chantal also has some experience in Retail and Professional Services .

Q: Which business areas is Chantal most experienced in?

Chantal is most experienced in business areas like Project Management , Operations , and Research and Development . Chantal also has some experience in Information Technology , Customer Service , and Strategy .

Q: Which industries has Chantal worked in recently?

Chantal has recently worked in industries like Healthcare , Information Technology , and Government and Administration .

Q: Which business areas has Chantal worked in recently?

Chantal has recently worked in business areas like Project Management , Operations , and Research and Development .

Recommended expert

Lisbon, Portugal

Experience

May 2025 - Dec 9999

7974 years 8 months

Project Manager / Business Analyst (ERP / CRM)

DFISC

Supported business-led system optimisation and selection initiatives, acting as a bridge between leadership, users, and technical consultants.
Led optimisation of an existing CRM by aligning workflows, processes, and system configuration with business requirements.
Conducted stakeholder interviews and developed functional designs to clarify needs and constraints.
Assessed system fit, scalability, feasibility, and long-term viability.
Defined business requirements and procurement decision criteria for future system selection.
Supported evaluation of system options and vendors based on operational fit and delivery risk.
Maintained an independent, non-implementing advisory role.

Feb 2025 - Dec 9999

7974 years 11 months

Amsterdam, Netherlands

Chief of Staff / Operational Lead – Research Department

Amsterdam UMC (Academic Hospital)

Acted as Chief-of-Staff–style operational lead for a research department of 48+ researchers and multiple Principal Investigators, supporting the department head and staff in structuring, governing, and executing the research portfolio in a highly regulated environment.
Designed and implemented the end-to-end operating framework for research (ideation → valorisation), including SOPs, governance structures, and decision logic.
Set up the program management structure for the PPP / FemCure program, aligning multiple projects, partners, and reporting requirements.
Led the transition to Notion as the department’s primary operating and knowledge system, establishing a central research wiki and single source of truth.
Structured and coordinated grant and funding operations, maintaining oversight of multi-stakeholder applications, deadlines, and stakeholder inputs; contributed to grant proposals and research protocols.
Identified systemic bottlenecks and drove execution of improvement initiatives in close collaboration with PIs, legal, finance, and technical teams.
Contributed to complex research initiatives, including the development of quality management systems, research protocol authorship, and support for academic publications.

Jan 2025 - Dec 2025

1 year

South Africa

Program Development Consultant

Erudite Projects

Supported programme design and strategic planning for international rollout.
Contributed to fundraising-related programme development and proposal preparation.
Supported feasibility assessment, governance considerations, and implementation readiness.
Designed programme and governance structures to support structured decision-making.

Jan 2021 - Dec 2025

5 years

Remote

Team Leader / Project Manager

Pinkcube

Held leadership roles across operations and project development in a fast-growing e-commerce environment.
Led the remote customer-facing team and supported day-to-day operations.
Acted as project manager for the CRM implementation in collaboration with an external partner.
Documented and improved operational processes related to customer communication and internal workflows.
Developed performance overviews based on OKRs and KPIs to support management insight and decision-making.
Contributed to onboarding and internal training initiatives.
Participated in organisation-wide knowledge management and learning initiatives.

Jan 2013 - Dec 2021

9 years

Senior Consultant / Project Manager

Forticon / BDC&M – Public Sector & Social Projects

Supported and managed a broad portfolio of public-sector and social projects involving municipalities, social organisations, and external partners.
Operated within environments with multiple governance layers, including steering committees, programme boards, and senior management stakeholders.
Structured projects by clarifying scope, roles, responsibilities, decision-making authority, escalation paths, and reporting lines.
Developed decision-support documentation (options analyses, progress reports, risk assessments, recommendations) for leadership teams and steering committees.
Facilitated alignment between policy objectives, strategic goals, and operational execution.
Coordinated collaboration between public institutions, external partners, and internal teams, ensuring clarity of ownership and expectations.
Worked within public-sector governance, compliance, and audit-ready accountability frameworks, supporting transparent documentation and defensible decision-making.
Supported leadership in navigating organisational, political, and stakeholder complexity in sensitive or high-impact initiatives.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Healthcare, Information Technology, Government and Administration, Retail, and Professional Services.

Healthcare

Information Technology

Government and Administration

Retail

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Operations, Research and Development, Information Technology, Customer Service, and Strategy.

Project Management

Operations

Research and Development

Information Technology

Customer Service

Strategy

Summary

Senior program and project management professional with 20+ years of experience supporting complex initiatives across NGOs, healthcare, education, public-sector organisations, and scaling businesses. I bring structure to ambiguous, multi-stakeholder environments and support leadership teams with decision-making, delivery coordination, partner and vendor selection, and execution readiness. My experience includes working closely with technical system teams to assess feasibility, delivery risk, and alignment between operational requirements and system capabilities. I’m known for calm leadership, sound judgment, and the ability to translate strategic, technical, and operational input into clear, workable next steps.

Alongside this, I work with AI tools and automation platforms to reduce manual work, improve efficiency, and streamline operations without adding headcount. My approach combines operational leadership, process optimisation, behavioural psychology, and system design — I don’t just design systems; I make sure they actually work in day-to-day operations.

Skills

Programme & Project Management

Programme And Project Management
Programme And Project Coordination In Complex, Multi-stakeholder Environments
Structuring Initiatives From Definition Through Execution
Planning, Prioritisation, And Progress Tracking
Working Within Fixed Timelines, Budgets, And Resource Constraints

Operations & Process Improvement

Operations And Process Improvement
Process Analysis And Optimisation
Translating Strategy Into Operational Workflows
Improving Clarity, Efficiency, And Consistency In Ways Of Working
Supporting Teams During Change And Transition

Governance & Organisational Structure

Governance And Organisational Structure
Designing Programme And Governance Structures To Support Structured Decision-making
Developing Documentation Standards, Reporting Frameworks, And Knowledge Repositories
Working Within Public-sector, Healthcare, Ngo, And Donor-funded Accountability Frameworks

Systems & Digital Enablement

Systems And Digital Enablement
Business-led Advisory On Erp / Crm And Digital Tools
Functional Design And Requirements Definition
Bridging Business, Users, And Technical Specialists
Supporting System Selection And Improvement Initiatives (Non-implementing Role)

Stakeholder & Leadership Support

Stakeholder And Leadership Support
Facilitating Stakeholder Interviews, Workshops, And Alignment Sessions
Supporting Leadership Teams With Analysis, Options, And Recommendations
Coordinating Internal And External Stakeholders Across Disciplines
Communicating Clearly Across Strategic, Operational, And Technical Domains

Languages

Dutch

Native

English

Advanced

German

Elementary

French

Elementary

Education

MSc, pre-Master · Change & Implementation Management

Bachelor · Commercial Economics

Certifications & licenses

Certified Business Analysis Professional (CBAP)

Prince2 Certified Project Manager

Statistics

Experience

Total positions 5

Experience in Healthcare 7975 y

Avg length 3192 y 10 m

Longest experience 7974 y 10 m

Global Experience

Countries worked in 2 (Netherlands, South Africa)

Primary country Netherlands

Expertise

Recent roles Project Manager / Business Analyst (ERP / CRM), Chief of Staff / Operational Lead – Research Department, Program Development Consultant

Main industries Healthcare, Information Technology, Government and Administration

Main business areas Project Management, Operations, Research and Development

Qualifications

Highest degree Master

Certifications earned 2

Profile

Created

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Chantal based?

Chantal is based in Lisbon, Portugal and prefers 100% remote projects.

What languages does Chantal speak?

Chantal speaks the following languages: Dutch (Native), English (Advanced), German (Elementary), French (Elementary).

How many years of experience does Chantal have?

Chantal has at least 7987 years of experience. During this time, Chantal has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 1597 years and 5 months. Note that Chantal may not have shared all experience and actually has more experience.

What roles would Chantal be best suited for?

Based on recent experience, Chantal would be well-suited for roles such as: Project Manager / Business Analyst (ERP / CRM), Chief of Staff / Operational Lead – Research Department, Program Development Consultant.

What is Chantal's latest experience?

Chantal's most recent position is Project Manager / Business Analyst (ERP / CRM) at DFISC.

What companies has Chantal worked for in recent years?

In recent years, Chantal has worked for DFISC, Amsterdam UMC (Academic Hospital), Erudite Projects, Pinkcube, and Forticon / BDC&M – Public Sector & Social Projects.

Which industries is Chantal most experienced in?

Chantal is most experienced in industries like Healthcare, Information Technology, and Government and Administration. Chantal also has some experience in Retail and Professional Services.

Which business areas is Chantal most experienced in?

Chantal is most experienced in business areas like Project Management, Operations, and Research and Development. Chantal also has some experience in Information Technology, Customer Service, and Strategy.

Which industries has Chantal worked in recently?

Chantal has recently worked in industries like Healthcare, Information Technology, and Government and Administration.

Which business areas has Chantal worked in recently?

Chantal has recently worked in business areas like Project Management, Operations, and Research and Development.

What is Chantal's education?

Chantal holds a Master in Change & Implementation Management and a Bachelor in Commercial Economics.

Does Chantal have any certificates?

Chantal has 2 certificates. These include: Certified Business Analysis Professional (CBAP) and Prince2 Certified Project Manager.

What is the availability of Chantal?

Chantal is immediately available part-time for suitable projects.

What is the rate of Chantal?

Chantal's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.