Rhea Gultian - General VA - Sales & Customer Service Representative

Q: Where is Rhea based?

Rhea is based in Caloocan City, Philippines and prefers 100% remote projects.

Q: What languages does Rhea speak?

Rhea speaks the following languages: Tagalog (Native), English (Advanced) .

Q: How many years of experience does Rhea have?

Rhea has at least 10 years of experience. During this time, Rhea has worked in at least 6 different roles and for 4 different companies . The average length of individual experience is 2 years and 9 months . Note that Rhea may not have shared all experience and actually has more experience.

Q: What is Rhea's latest experience?

Rhea's most recent position is General VA - Sales & Customer Service Representative at Mawoo Pets .

Q: What companies has Rhea worked for in recent years?

In recent years, Rhea has worked for Mawoo Pets .

Q: Which industries is Rhea most experienced in?

Rhea is most experienced in industries like Information Technology , Retail , and Professional Services .

Q: Which business areas is Rhea most experienced in?

Rhea is most experienced in business areas like Customer Service , Human Resources , and Sales . Rhea also has some experience in Operations and Logistics .

Q: Which industries has Rhea worked in recently?

Rhea has recently worked in industries like Retail .

Q: Which business areas has Rhea worked in recently?

Rhea has recently worked in business areas like Customer Service , Operations , and Sales .

Recommended expert

Caloocan City, Philippines

Check rate

Experience

Dec 2020 - Dec 2022

2 years 1 month

General VA - Sales & Customer Service Representative

Mawoo Pets

This is a marketplace for dogs where breeders and customers visit the website to buy or sell puppies.
I started as an agent reaching out to our breeders for puppy postings and then eventually taking care of customer inquiries.
I provided support via email, chat, phone, and social media for customers from the USA and Canada.
I also helped the startup company establish operational processes, hired and trained additional team members, and handled escalations too.
I worked as an all-around assistant/customer advocate, trusted with day-to-day operational tasks.
I contributed ideas and solutions that made processes effective and efficient and reported directly to the CEO and Operations Managers.

Jan 2019 - Nov 2020

1 year 11 months

Shopify E-commerce Customer Service Representative

Scrapbooking Coach

I worked as an all-around VA-Customer Service Administrator for an e-commerce store selling digital products, physical books, and subscriptions.
My tasks were to answer emails via social media management and submitted tickets on Freshdesk, assist in the back end of our WordPress site to ensure customers were getting access to their digital classes, process refunds, offer retention for cancellation requests on orders and subscriptions, and work inside ShipStation to verify customer addresses and create manual orders when necessary.
I moderated and answered Facebook post comments and private messages from customers, presented sales process evidence to our account merchants to provide evidence of sales disputes, and managed inventory for all products while alerting the owner of low stocks.
Enhanced service delivery by recommending changes to procedures and products in response to customer feedback.
Exceeded the company's standards of productivity by 40% when responding to tickets efficiently.
I reported directly to the CEO and proactively looked for solutions to problems and proposed improvements.

Jan 2018 - Jun 2019

1 year 6 months

Remote

Customer Support Supervisor

Tango Me

I was promoted to lead five people in our remote team, where I trained and supervised agents and assessed each agent's skill level and knowledge.
As a team leader, I motivated and coached agents to handle routine and complex situations and tasks.
I also handled escalated tickets from customers requiring thorough reviews and resolutions.
I troubleshot problems within the app and assessed findings and feedback.
I created training materials and updated knowledge base articles for customers and agents.
I worked without close supervision but with minimal guidance and reported directly to the Manager.

Sep 2013 - Jan 2018

4 years 5 months

Customer Support Agent Level 2

Tango Me

Consistently achieved top rankings for customer satisfaction, retention, and efficiency.
Provided cross-training to handle complex issues in order to provide customer service backup for the existing team.
Provided excellent technical support by continually utilizing the app for frequent updates.
I was also given other tasks by my manager such as recruiting to look for new team members to join our team and training them too.

Apr 2013 - Sep 2013

6 months

Customer Support Agent Level 1

Tango Me

I was hired to respond to tickets from Zendesk dealing with basic customer concerns and sorting concerns that needed to be escalated or assigned to the specialized team.
I also processed requests from users about account verification and deletions.
I educated customers on how to use our app and assisted them with some troubleshooting issues.
I managed a high volume of tickets within a deadline-driven environment and resolved an average of 600 tickets in a week.
I consistently met performance benchmarks in all areas (speed and quality).

Dec 2008 - Sep 2009

10 months

Inbound Telesales Associate

VXI Global Solutions

Generated new customer sales via qualified inbound calls and solicited cross-selling and up-selling opportunities from existing customers.
Achieved target sales quotas by utilizing sales techniques and ensuring to deliver a best-in-class customer experience, ongoing satisfaction, and retention.
Recognized as #5 Top Sales Agent (out of 120 agents) in March 2009 based on customer satisfaction, the number of sales/calls, verified sales, and quality assurance.
Contributed to our team as the top team in March 2009 by improving conversions and KPIs.
Greatly improved my communication and computer skills by working both on my own and as a team and working calmly under pressure.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Retail, and Professional Services.

Information Technology

Retail

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Human Resources, Sales, Operations, and Logistics.

Customer Service

Human Resources

Sales

Operations

Logistics

Summary

Versatile customer service specialist with 10 years of experience communicating remotely with customers and successfully resolving concerns and inquiries. Proactive, detail-oriented, a fast learner, and responsive in a fast-paced environment.

Throughout my years of work, I have been self-motivated, highly responsible, and resourceful in providing excellent service to every client/customer I have worked for by being proactive and taking initiative and ownership. I am extremely passionate about the e-commerce platform.

Skills

I Have Proven Customer Support Experience With Strong Written And Verbal Communication Skills, With The Ability To Work Both Independently And As A Valuable Part Of A Successful Team. I Desire To Continuously Learn, Grow With The Company, And Hopefully Gain More Responsibility Leading To Long-Term Career Opportunities And Advancement.

Email Support
Phone Support
Chat Support
Technical Support
Content Moderation
Payment Processing
Customer Service
Sales Order Processing
Dropshipping
Shopify E-Commerce
Inbound Sales
Social Media Management & Moderation
Online Research
Planning & Coordination
Dispute Resolution
Faq Writing & Documentation
Collaboration And Delegation

Languages

Filipino

Native

English

Advanced

Education

Oct 2007 - Present

Far Eastern University

Undergraduate, Focus on Business Communication · A. B. English Language · Manila, Philippines

Statistics

Experience

Total positions 6

Experience in Information Technology 6 y

Avg length 1 y 10 m

Longest experience 4 y 4 m

Expertise

Recent roles General VA - Sales & Customer Service Representative, Shopify E-commerce Customer Service Representative, Customer Support Supervisor

Main industries Information Technology, Retail, Professional Services

Main business areas Customer Service, Human Resources, Sales

Profile

Created

March 2025

Last Update

July 2026

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Have questions? Find more information here.

Where is Rhea based?

Rhea is based in Caloocan City, Philippines and prefers 100% remote projects.

What languages does Rhea speak?

Rhea speaks the following languages: Tagalog (Native), English (Advanced).

How many years of experience does Rhea have?

Rhea has at least 10 years of experience. During this time, Rhea has worked in at least 6 different roles and for 4 different companies. The average length of individual experience is 2 years and 9 months. Note that Rhea may not have shared all experience and actually has more experience.

What roles would Rhea be best suited for?

Based on recent experience, Rhea would be well-suited for roles such as: General VA - Sales & Customer Service Representative, Shopify E-commerce Customer Service Representative, Customer Support Supervisor.

What is Rhea's latest experience?

Rhea's most recent position is General VA - Sales & Customer Service Representative at Mawoo Pets.

What companies has Rhea worked for in recent years?

In recent years, Rhea has worked for Mawoo Pets.

Which industries is Rhea most experienced in?

Rhea is most experienced in industries like Information Technology, Retail, and Professional Services.

Which business areas is Rhea most experienced in?

Rhea is most experienced in business areas like Customer Service, Human Resources, and Sales. Rhea also has some experience in Operations and Logistics.

Which industries has Rhea worked in recently?

Rhea has recently worked in industries like Retail.

Which business areas has Rhea worked in recently?

Rhea has recently worked in business areas like Customer Service, Operations, and Sales.

What is Rhea's education?

Rhea attended Far Eastern University for A. B. English Language.

What is the availability of Rhea?

The availability of Rhea needs to be confirmed.

What is the rate of Rhea?

Rhea's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.