Mateo Huzejrović - MDM Service Management Specialist

Q: Where is Mateo based?

Mateo is based in Graz, Austria and can operate in on-site , hybrid , and remote work models.

Q: What languages does Mateo speak?

Mateo speaks the following languages: German (Native), English (Native), Croatian (Native) .

Q: How many years of experience does Mateo have?

Mateo has at least 7 years of experience. During this time, Mateo has worked in at least 7 different roles and for 7 different companies . The average length of individual experience is 1 year . Note that Mateo may not have shared all experience and actually has more experience.

Q: What is Mateo's latest experience?

Mateo's most recent position is SAP Userline, Request and Authorization Management at EBCONT .

Q: What companies has Mateo worked for in recent years?

In recent years, Mateo has worked for EBCONT , Omya International AG , Olympus America , msg Plaut , and Zucchetti Austria GmbH .

Q: Which industries is Mateo most experienced in?

Mateo is most experienced in industries like Information Technology , Retail , and Healthcare . Mateo also has some experience in Chemical and Insurance .

Q: Which business areas is Mateo most experienced in?

Mateo is most experienced in business areas like Information Technology , Project Management , and Customer Service . Mateo also has some experience in Finance and Operations .

Q: Which industries has Mateo worked in recently?

Mateo has recently worked in industries like Retail , Chemical , and Information Technology .

Q: Which business areas has Mateo worked in recently?

Mateo has recently worked in business areas like Information Technology , Project Management , and Finance .

Recommended expert

Graz, Austria

Check rate

Experience

Jul 2025 - Sep 2025

3 months

Vienna, Austria

SAP Userline, Request and Authorization Management

EBCONT

User management and assignment of authorizations in SAP systems and connected systems
Handling user requests via the ticket system
Support in Identity and Access Management (IAM) and involvement in designing business roles
Actively supporting customers with incidents and requests related to SAP authorizations
Data preparation for audits and reviews
Interface between customers, business units, developers and test management

Jan 2025 - Present

1 year 8 months

Schnackenburg, Germany

MDM Service Management

Omya International AG

Provisioning and preparation of PCs, laptops and mobile devices (Windows 11, Android, iOS)
Re-imaging and repurposing of older devices
Ensuring proper backups and recovery via OneDrive
Management of Microsoft Intune profiles, Entra ID and Office 365

Feb 2024 - Jul 2024

6 months

Hanover, Germany

Support Technician Level 2

Olympus America

Setup of the new Olympus branch in Europe, configuration of training platforms and documentation
Daily Scrum team alignments
Participation in training courses on systems, functions and architectures
Contribution to the documentation and development of training materials
Contribution to defining the initial support strategy
Support for Olympus sales and account teams acting as level-1 customer support
Conduct training on systems, functions and architectures used in operations and improve training materials
Continuous review of evolving product features
Development of user and support materials
Network management for connected devices and the in-house Windows hub

Oct 2023 - Dec 2023

3 months

Vienna, Austria

Application Support - Output Services

msg Plaut

Monitoring the internal network of social insurance providers in Austria
Configuration of applications in the Output Services product suite and the document/PDF rendering system
Analysis and reproduction of error conditions
Communication with customers via ticket system, telephone and video conferences
Communication with the vendor of the rendering system
Design of forms/layouts for internal applications
Configuration of runtime environments in cooperation with operations
Support in the DevOps process
Centralized network management of print loops

Jul 2022 - Aug 2023

1 year 2 months

Graz, Austria

Project Management - Junior Implementation Specialist

Zucchetti Austria GmbH

Implementation of IT solutions (software & hardware) for POS systems (Windows 10/11) and credit card terminals
Windows file and service management using PowerShell scripts
Preparation, configuration and implementation of new hardware (inspection and configuration of POS systems with credit card terminals)
Setup, configuration and deployment of TCPOS software on the new hardware (including licenses for credit card terminals)
2nd/3rd level support (English & German) via the HDA ticket system
Creation of reports and automated scripts, development and maintenance of customer databases in MS SQL
Taking on projects, planning, designing and implementing network diagrams and schematics for operations of new clients (KTM, FC Red Bull Salzburg, IAEA, Forstinger, various LKH/UKH, rehab clinics, etc.)

Jan 2019 - Aug 2021

2 years 8 months

Graz, Austria

ERP Supporter

myWorld International AG

Development, support, creation, and implementation of internal IT solutions in MS Dynamics Navision (later Business Central)
1st/2nd level support and ticketing via JIRA (including 3rd level for branch openings)
Setup and import of eVouchers and eGift cards (in CSV format)
Creation, adaptation, and setup of new physical items (e.g., vouchers, gift cards, bills of materials)
Organization and execution of knowledge transfers for new processes and item imports for 84 branches
Implementation and customization of accounting and finance modules for newly opened branches
User creation and management
Report generation using SQL queries
Taking over projects for new branch openings, planning, designing, and implementing network diagrams and schemes, and developing custom interfaces in the finance module

Jun 2017 - Nov 2018

1 year 6 months

Brno, Czech Republic

IT Process Executive

Infosys BPO

Providing IT services as a contractor for Siemens Healthineers
1st/2nd level support in English and German via the SHARP ticket system (ServiceNow)
Issuing soft-PKI certificates for new users and ordering access cards in GAMA (Global Access Management)
Creating and administering new users in Active Directory
Managing user access and permissions through MS Office 365 (including data security on SharePoint)
Reviewing, correcting, and reassigning digital stamps and signatures on medical documents using Signature Server
Granting access to highly secure data for VIPs via Oracle Siebel
Storing and archiving old documents and files using Documentum
Importing and administering patient data in SAP CRM
Generating reports with SQL queries
Network management in new labs
Monitoring compliance with SOPs/KPIs, sampling audits of tickets, training new staff, and managing internal team processes through SCRUM meetings
Using Signature Server, Documentum, SharePoint, Oracle Siebel, GAMA, and ServiceNow

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Retail, Healthcare, and Chemical.

Information Technology

Retail

Healthcare

Chemical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Customer Service, and Finance.

Information Technology

Project Management

Customer Service

Finance

Skills

Microsoft 365 (Office 365)
Dynamics 365 (Navision, Business Central)
Sap
Servicenow
Db Administration
Ms Azure
Networking
Hardware & Software Deployment (With Preparation)

Languages

German

Native

English

Native

Croatian

Native

Education

Oct 2013 - Mar 2017

Sveučilište Sjever

BSc in IT · IT · Varaždin, Croatia

General IT bachelor's studies

Oct 2009 - Jun 2013

Privatna srednja ekonomska škola Inova

Economist · Economics · Zagreb, Croatia

Certifications & licenses

Anglia Certificate Of English Esol International

Anglia

Ascentis Level 3 Certificate In ESOL International

Anglia

Ascentis Certificate In ESOL International

Anglia

Statistics

Experience

Total positions 7

Experience in Information Technology 2.5 y

Avg length 1 y 1 m

Longest experience 2 y 7 m

Global Experience

Countries worked in 3 (Austria, Germany, Czech Republic)

Primary country Austria

Expertise

Recent roles SAP Userline, Request and Authorization Management, MDM Service Management, Support Technician Level 2

Main industries Information Technology, Retail, Healthcare

Main business areas Information Technology, Project Management, Customer Service

Qualifications

Highest degree Bachelor

Certifications earned 3

Profile

Created

January 2026

Last Update

January 2026

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Frequently asked questions

Have questions? Find more information here.

Mateo is based in Graz, Austria and can operate in on-site, hybrid, and remote work models.

Mateo speaks the following languages: German (Native), English (Native), Croatian (Native).

Mateo has at least 7 years of experience. During this time, Mateo has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 1 year. Note that Mateo may not have shared all experience and actually has more experience.

Based on recent experience, Mateo would be well-suited for roles such as: SAP Userline, Request and Authorization Management, MDM Service Management, Support Technician Level 2.

Mateo's most recent position is SAP Userline, Request and Authorization Management at EBCONT.

In recent years, Mateo has worked for EBCONT, Omya International AG, Olympus America, msg Plaut, and Zucchetti Austria GmbH.

Mateo is most experienced in industries like Information Technology, Retail, and Healthcare. Mateo also has some experience in Chemical and Insurance.

Mateo is most experienced in business areas like Information Technology, Project Management, and Customer Service. Mateo also has some experience in Finance and Operations.

Mateo has recently worked in industries like Retail, Chemical, and Information Technology.

Mateo has recently worked in business areas like Information Technology, Project Management, and Finance.

Mateo holds a Bachelor in IT from Sveučilište Sjever.

Mateo has 3 certificates. These include: Anglia Certificate Of English Esol International, Ascentis Level 3 Certificate In ESOL International, and Ascentis Certificate In ESOL International.

Mateo is immediately available full-time for suitable projects.

Mateo's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

To hire Mateo, click the Meet button on the profile to request a meeting and discuss your project needs.

Daily Rate Distribution

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<€640 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 855 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

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250

Median rate 920 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.