Houssam Moallem-Product Manager

• Delivered ERP, fintech(cards, payments and money transfer), organization management portals, and automated financial reporting solutions integrated with Oracle and SAP for clients in the EU and UAE, such as Lundano, SevenSeas, and MCN IPG

• Leveraged Hermes agent, ChatGPT, and Claude to accelerate requirements documentation, reducing drafting time by ~40% and improving clarity of user stories for cross-border teams

• Built and committed production-ready front-end prototypes using Claude to validate requirements with stakeholders faster, reducing design and front-end effort and freeing the dev team to focus on backend delivery

• Achieved 90 percent on-time delivery by coordinating cross-functional teams, tracking progress, and proactively removing blockers

• Reported directly to the CEO, ensuring strategic alignment and timely project delivery

• Ensured that clients' needs were consistently met throughout the project lifecycle, continuously adjusting deliverables to evolving business and technical requirements

• Served as the bridge between clients and internal teams, ensuring clear communication and strong expectation management

• Regularly traveled to meet clients to align on requirements, scope, and objectives, improving project alignment and client satisfaction

• Monitored and controlled project progress, ensuring alignment with delivery plans and providing consistent stakeholder updates

• Delivered regular stakeholder updates while managing risks and cross team dependencies

• Conducted project reporting sessions with clients, presenting milestones, risks, and outcomes clearly

• Suggested business growth initiatives and contributed to process improvements to enhance team efficiency and workflow

• Successfully coordinated the delivery of fintech and enterprise software projects while maintaining high standards of quality and operational efficiency

• Prepared client invoices and coordinated with finance to ensure accurate and timely billing

• Rescued a $13M project at risk of failure and secured a 5-year client relationship by leading planning, estimation, and prioritization across major programs with Pearson, McGraw Hill, and Cambridge for the UAE, KSA, and Qatar education ministries

• Proactively planned and executed a remote work transition during the COVID-19 pandemic, ensuring uninterrupted project progress and maintaining team productivity through effective communication and resource management

• Managed and mentored 3 teams totaling 14 people, assigning daily tasks and enforcing documented production processes, increasing team efficiency by 30%

• Developed the hiring criteria and interview process for the design team and hired 20 designers

• Coordinated activities across departments (Translation, Design, QA, and Software Development) to ensure high-quality, on-time delivery, improving cross-departmental collaboration

• Optimized resource allocation and improved business processes to align team capacity with project demands and meet quality standards

• Created and maintained comprehensive project documentation, ensuring clarity and consistency across teams

Developed and delivered training as required, enhancing team skill sets and overall performance

• Developed and delivered training as required, enhancing team skill sets and increasing overall team performance.

• Deployed resources and team size according to project time span and skill set.

• Created and maintained comprehensive project documentation.

• Provided client support and handled client communications effectively

• Saved time by implementing automated Photoshop scripts.
• Participated in daily editorial meetings and coordinated time-scale work with co-workers.
• Consistently met deadlines and received management and supervision heads’ recommendations for taking initiatives to improve work pace and quality.