Emiliano Di Luccia-Order to Cash | Process Owner | Credit Manager | Transformation | Financial Service | Process Excellence | Business Innovation

Contract Lead the global O2C process, ensuring standardization, scalability, and compliance across regions

• Serve as the Global SME for OtC, connecting business stakeholders (Sales, Finance, Supply Chain) with IT. Govern and improve SAP 4/Hana configurations
• Engaged in full lifecycle SAP SD implementation, configuring sales organizations, distribution channels
• Responsible for SAP Implementation and integration between modules SD,FICO.others
• Collaborate with markets to align global frameworks with local needs and regulations. Support commercial finance in analytics, margin optimization, and decision-making
• Define business requirements, guide IT solution design, and support testing and deployment
• Aligns with Functional Leadership in OC's and Factories
• Supporting Hypercare , incidents and service request activities

Goals and Achievements

• Finalized implementation of end to end SAP 4/Hana global deployment
• Cutover activities , Go live and Hypercare for 12 legal entities
• Roll out of standard OTC templates across all Regions
• Define Standard and Training material and sessions for partners

Responsible for definition, design, optimization, metrics, strategy, and governance of the OTC processes globally & Standing up Organon GBS – Proactive as GBS Leadership team

• Develops Order to Cash vision, metrics, and objectives for the end-to-end OTC process
• Process Design supporting the implementation of SAP S/4 HANA
• Take a proactive role in understanding business roadmaps and requirements
• Designs, develops, documents, and manages OTC process procedures, including RACI
• Engaged in full lifecycle SAP SD implementation, configuring sales organizations, distribution channels
• Participated in end-to-end data migration activities for SAP SD implementation project, including customer master data, material Master data and sales order data
• Expertise in Transactional sales business end to end processes ( PO, Pricing, Quotation, Order management, EDI, 3Pl , Cash , Dispute , Rebates, Discounts etc )
• Leadership role for the global implementation of the new SAP solutions and modules
• Governs adherence to standard methods and monitors implementation of standard requirements
• Works with PMO, GSPOs, to develop and manage scope, assign, and schedule resources including local markets
• Acted as functional SME during SAP S/4HANA FI‑CA implementation, supporting the definition of post migration processes including contract accounts, customer billing, payments allocation, dunning and reconciliation between FI‑CA subledger and FI‑GL.
• Supported UAT and hyper care for FI‑CA‑based collections and invoicing processes
• Execute Organon standup plans including operationalizing our Governance Model
• Set up GSS HUB, recruiting and planning migration activities
• Define, develop and implement the vision and strategy for the Service Area in GBS

Goals and Achievements

• Successful implementation of four end to end SAP 4/Hana global deployments
• Total Involved 65 Legal Entities worldwide and 6 Manufacturing sites
• 12 Main OTC processes, 45 subprocesses' review and standardize
• Roll out of standard OTC templates across all Regions
• Stand up and creation of International O2C team ( 20fte , plus 90 in BPO)
• Define Training material and sessions for BPO partners
• Finalized Sox Controls and Auditing for OTC Tower

Support the Migration of processes and services to the new regional shared service ( Abbott European HUB ) in Dublin / Perform day to day shared service account receivable

• Perform design phase of existing processes and organization within EU Markets (Netherland, Italy, UK, Spain) business division - ADD,ADC,AV,ANI,AMC,APOC - in line with Business Process Management (BPM) scope
• Build and validate business case for future design-including new processes, organization, owners
• Contribute to planning migration activities to a Hub , satellite centers or outsourced partner
• Meet the agreed performance measures, KPIs, and goal setting processes
• Management of debtors' ledger and weekly/monthly KPI reporting
• Prepare, review monthly performance and aging report
• Leading and Managing remote teams to ensure accurate and timely collections activities

Responsible for the collections operation&process of Pfizer`s UK, Italy and Ireland business. Manage & lead teams of Collection Associate in their day to day activities culminating in the month and quarter end financial close

• Provide guidance and support to the teams in day by day activities, career planning and development opportunities
• Perform a detailed ledger review of different business unit of Bio Pharma, Consumer, Nutrition and Animal Health to ensure integrity of data across relevant Market
• Supervisioning remote teams in term of proper communication , performance & target improvement, and in line with collection policy & procedure
• Develop and manage short and long term operational goal and tactical objectives ensuring customer goal are incorporate
• Management & oversight of Internal & External Audit and whole relevant SOP&RCM within the teams
• Working with BPOutsoucing Genpact to identify and implement standard procedures

• Support and control team members in daily activities to reduce and minimize the bad debt
• Manage and audit process for Key Accounts to ensure payments are received
• Accounts review with team members to monitoring and implement team performance
• Prepare and analyze weekly and monthly reports to be fed to management
• Manage and supervise portfolio of Business Top Accounts
• Monitoring and implementations of portfolio performance (reduction of overdue, target assigned, Dso, Current Estimate)
• Monitoring and reviewing company customer performance (Revenue, Credit Term , Mop, Respect of payment plan)

Cooker and waiter in hotel and pubs